its a scam
no hotel on the location
no customer service they stole my money
no customer service they stole my money
no support I got scammed
I went to the place of the hotel… no hotel
no answer from the owner
neither from
oyo support
got scammed…
no answer from the owner
neither from
oyo support
got scammed…
First time using it and the last time
Signed up and reserved a hotel. When I got there, the air conditioning kept beeping as it changed between fan speeds. Automatically, there were pubic hairs and yellow spots on the off-white sheets sheets. I called support several times. In the end, there was no follow up and no resolution.
Misleading listing and zero accountability
Booked a 2-night stay through the app, and it turned out to be one of the worst hospitality experiences I’ve had. The room was filthy, with dirty linens, faulty plumbing, and none of the amenities advertised on the app—no TV, no Wi-Fi, and no parking.
To make matters worse, I had no choice but to spend the first night in those conditions and park my car nearly 300 meters away on the roadside beside a highway. When I contacted customer support, I had to call twice, spend over 30 minutes on the phone, and submit multiple photos as evidence. Despite all that, the best resolution offered was a 30% OYO credit.
The support team’s commitment to resolving the issue was even more disappointing than the condition of the room itself. I rejected the offer, checked out early, and left with a valuable lesson: never trust OYO’s listings at face value. I certainly won’t be booking with them again and would caution friends and family to think twice before doing so.
To make matters worse, I had no choice but to spend the first night in those conditions and park my car nearly 300 meters away on the roadside beside a highway. When I contacted customer support, I had to call twice, spend over 30 minutes on the phone, and submit multiple photos as evidence. Despite all that, the best resolution offered was a 30% OYO credit.
The support team’s commitment to resolving the issue was even more disappointing than the condition of the room itself. I rejected the offer, checked out early, and left with a valuable lesson: never trust OYO’s listings at face value. I certainly won’t be booking with them again and would caution friends and family to think twice before doing so.
Show more
Customer service is useless
Not able to connect for any issues too longer waiting time.
Horrible
I was currently stay at the OYO and decided to go ahead and book another day .. i didn’t realize tha i had booked for the same day and couldn’t figure out how to change the date so i quickly cancelled.. get a email saying i will not be able to get my 72$ back “why” everytime i call u can barely understand the the person and they cut you off without you you finishing what you called about .. the only reason using this ****is because the hotel in not handicap accessible my wheelchair in the office to use my Tapp pay
Show more
sistem ngaco
sistem lu yg gk konek sama hotel smpe akhirnya ditolak check in. Terus refund gk bisa dalam bentuk cash. Ngaco lu
Penipuan
aplikasi penipuan yang gabisa refund uang kembali ,jangan sampai instal apk ini udah 2 kali ketipu dan sudah kapok kalo ada bintang penilaian yang lebih jelek aku kasih
Terrible app
Trying to get Customerservice just keeps running you in circles; you have to pick options from the menu and it never gets you to an agent.
I’ve been waiting for a refund on an unacceptable stay for over a year. I have at least five stays missing and I can’t see any way to add them on and I can’t contact anyone to get help. I’ve tried the phone number and no one answers.
I’ve been waiting for a refund on an unacceptable stay for over a year. I have at least five stays missing and I can’t see any way to add them on and I can’t contact anyone to get help. I’ve tried the phone number and no one answers.
Show more
Waste of time. I have been trying to cancel booking AEET1096. I am not receiving any OTP codes.
Installed this on my iPad as the android app is also useless. I can’t cancel my booking which I initially tried to do with a phone call on 25 May at 18:30 BST.
On both apps, it shows no bookings but when I go to the help section and enter the above booking reference it appears with an inflated price from the emails I have.
Emails get bounced back as spam or DMARC issue. I’ve tried both iPad and android apps and both are flacky. Please accept this comment as confirmation that I am cancelling my booking.
On both apps, it shows no bookings but when I go to the help section and enter the above booking reference it appears with an inflated price from the emails I have.
Emails get bounced back as spam or DMARC issue. I’ve tried both iPad and android apps and both are flacky. Please accept this comment as confirmation that I am cancelling my booking.
Show more
Aht Aht
The staff is rude. Don’t no TV work in this entire place. WiFi goes on vacation. Management is awful.
Part 2. I am unable to make contact in regard to my review per your email. It keeps circling back to nothing.
No WiFi. Roaches. Wires hanging out of the walls. I have pictures on my phone
Part 2. I am unable to make contact in regard to my review per your email. It keeps circling back to nothing.
No WiFi. Roaches. Wires hanging out of the walls. I have pictures on my phone
Not Good
Not as Good as it was shown in the picture and details. They charged me more than OYO Price and 400 extra just for late check out
SCAM
This app is a total scam, takes your money when it says card information is only to secure booking. No answer when you call to cancel and then the calls disconnect. Avoid.
انتبهوووا شركة نصابة وبياخدو الفلوس منك ومافي فنادق
انتبهوووا شركة نصابة وبياخدو الفلوس منك ومافي فنادق
Nope
By far the worst platform I’ve ever used.
Special Offers
New app update does not allow for choosing special offers or select a promotional code. Could you please fix? Thanks
Horrific
Completely agree with the previous user. Prices are great! App is the worst experience. You are looped in to never ending cycles and will not be able to get any issues resolved
Terrible
I booked a room in El Paso Texas for a concert back in January. When I got to the hotel they told me that the room I booked was going to be renovated and that OYO contacted me and they didn’t have a different room available. Never got a contact. I ended having to go to a different hotel to pay four times was much. Now I can’t even get in touch with customer service to get me get a full refund.
Part2: how do I get in touch with this company Dia? I have been on the phone with OYO rooms and the hotel. Both are saying it was it is the other to do the refund.
Part2: how do I get in touch with this company Dia? I have been on the phone with OYO rooms and the hotel. Both are saying it was it is the other to do the refund.
Show more
Ngga jelas
Uang saya ngga balik padahal udh ngajuin pengembalian dan pembatalan pemesanan
On behalf of owner
Why is the booking option for our property dkualawaterfront @ rompin was reactivated? Trying to call oyo to speak focal keep getting rejected. We have filed for deactivation since feb 2023. Suddenly today we got all the incoming booking despite having no available room. Please reach out to us since we cant reach you.
Show more
