Trash
Been a palm tech user for many years. was forced to upgrade to palm tech complete. It is Terrible. An hour and a half inspection now typically takes 2 hours and then another hour finishing up the report from home. With the old palm tech, I could easily do 15 inspections per week. Now, if I do 10 I work late 5 days out of the week. I am currently still using, but looking into other options.
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Sinking ship!
I’ve been a long-time user of Palm-Tech, and the decline over the past several months has been incredibly frustrating. Since the partnership with Porch Group and the move to a web-based platform, reliability has fallen off a cliff.
It’s now rare to complete a report without running into bugs, glitches, sync issues, or unexpected disruptions. Updates don’t seem to fix problems… they introduce new ones. When the software works, it’s solid. But, the majority of the time something is wrong.
As inspectors, we rely on stable software to run our businesses. Constant technical issues cost time, damage workflow, and create unnecessary stress. The support team is responsive, but they’re clearly overwhelmed by problems that shouldn’t exist in the first place.
This product used to be dependable. Now it feels unstable and neglected.
It’s now rare to complete a report without running into bugs, glitches, sync issues, or unexpected disruptions. Updates don’t seem to fix problems… they introduce new ones. When the software works, it’s solid. But, the majority of the time something is wrong.
As inspectors, we rely on stable software to run our businesses. Constant technical issues cost time, damage workflow, and create unnecessary stress. The support team is responsive, but they’re clearly overwhelmed by problems that shouldn’t exist in the first place.
This product used to be dependable. Now it feels unstable and neglected.
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Wish I could give it zero stars
Honestly, the worst software ever. It’s unintuitive, glitchy, cumbersome, and sometimes completely unusable. Portions of your report will randomly become erased in the middle of your inspection. Entire reports have randomly deleted. Customer service can’t solve any of the IT problems. I wouldn’t use this going forward even if they paid me $1,000/month.
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Terrible upgrade
Was finally forced to “upgrade” to Palm-Tech complete. Its an awful app now. They talk about lifetime support but now its lifetime of the version not what you paid for. I should have known better when they forced my off the old version claiming they no linger supported it and didn’t promise lifetime support but only support for the system even after I showed them my original email comms with them.
Well the new version is garbage. You cant get someone to call you back, been waiting over an hour and its a Wednesday. You cant upload the report to your computer to edit without sending it to the client. Its now the cheapest for a reason. Its not the best value its the lowest grade software available. Please avoid.
Well the new version is garbage. You cant get someone to call you back, been waiting over an hour and its a Wednesday. You cant upload the report to your computer to edit without sending it to the client. Its now the cheapest for a reason. Its not the best value its the lowest grade software available. Please avoid.
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Worse software I’ve ever used
This is the absolute worse software that I have ever used! Don’t waste your money on this piece of garbage. I have had issue from day 1 of using it and still continue to have issues to this very day. Very glitchy. Sometimes I can’t even get the app to open while on site. Things will uncheck themselves after I’ve edited them. The report doesn’t send to realtors sometimes. Color coding doesn’t work sometimes. No spell check or predictive text when you are writing a custom answer. I have spent many hours on phone calls with customer service and emails about this crappy software. Nothing has been fixed. I have spent so long talking to customer service that I was told that the owner of the company would call me. We made an appointment and then he blew me off and never called. Palmtech is going down the dumps. Horrible horrible horrible software! Stay away from this train wreck of a software!
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