Account Under Review, Money Locked, No Timely Resolution
They also told me that the review is delayed because it is the weekend. If account verification cannot be handled on weekends, then Panda Remit should not advertise or imply a 24/7 service without clearly stating that account reviews are unavailable during weekends. Customers should not be allowed to transfer money before their account is fully verified if the funds will then be locked.
Overall, this has been a very frustrating experience due to the lack of transparency, delayed verification, and my money being inaccessible.
Response from developer
Dear customer, hello. The anxiety and resentment you are experiencing as a result of the delay in order is very understandable, and this situation is truly frustrating. As for "allowing order to cause fund freezing before audit, we allow accounts that are not fully Approved to initiate order first. the original intention is to save time for users. account opening audit and order run synchronously. order processing will only be processed after account opening authentication is completed. this process fails to fully consider the inconvenience caused to you by fund freezing when the audit fails. we have recorded and promoted optimization. Indeed, it may take a long time to open an account for non-workday reasons. We apologize for this. We will further optimize the processing flow in the future to reduce the waiting time of users as much as possible. Please send the order number and register Mobile Number to the customer service email service@pandaremit.com, we will arrange special personnel to give you priority, we once again solemnly apologize for the inconvenience caused to you.
Used by Scammers
这是我最差的一次体验
Customer service
Response from developer
Dear user, hello! I'm very sorry that I couldn't provide you with a satisfactory experience. order you have any questions, you can send the order number to our customer service email: service@pandaremit.com. After receiving the email, our supervisor will follow up asap. We attach great importance to your feedback, and will strengthen the training of customer service personnel to improve the overall service efficiency. Thank you for your understanding and support.
