Rating Is definitely deserved.
Very obvious to see why this app has such a low star rating. I ended up withdrawing my application.
Impossible to withdraw funds, extremely poor support
I completed the required account verification, but every attempt to withdraw or transfer my funds is rejected almost immediately.
I tried multiple USDT withdrawal methods, including both ERC20 and TRC20, using deposit addresses copied directly from my fully verified Bybit account. I carefully matched the blockchain network every time. Bybit Support confirmed that my account has no restrictions and that they did not receive or reject any incoming transactions from Paxum.
I then tried something completely different: sending funds to another fully verified Paxum user. That payment was also rejected immediately.
So the problem clearly isn’t limited to one crypto wallet, one blockchain network, or Bybit.
The worst part is the customer support. The responses are slow, generic, and often don’t even address what I actually wrote. I repeatedly explained which troubleshooting steps I had already tried, only to receive replies telling me to try exactly the same things again. It feels like my messages are not being properly read.
I have asked multiple times for the actual reason why my outgoing transactions are being rejected, but I still haven’t received a clear explanation or a meaningful solution.
At this point, I cannot withdraw or transfer my funds, and Paxum Support has been unable to explain why.
Based on my experience, I cannot recommend this service for holding or transferring funds.
1/5. Extremely disappointing.
I tried multiple USDT withdrawal methods, including both ERC20 and TRC20, using deposit addresses copied directly from my fully verified Bybit account. I carefully matched the blockchain network every time. Bybit Support confirmed that my account has no restrictions and that they did not receive or reject any incoming transactions from Paxum.
I then tried something completely different: sending funds to another fully verified Paxum user. That payment was also rejected immediately.
So the problem clearly isn’t limited to one crypto wallet, one blockchain network, or Bybit.
The worst part is the customer support. The responses are slow, generic, and often don’t even address what I actually wrote. I repeatedly explained which troubleshooting steps I had already tried, only to receive replies telling me to try exactly the same things again. It feels like my messages are not being properly read.
I have asked multiple times for the actual reason why my outgoing transactions are being rejected, but I still haven’t received a clear explanation or a meaningful solution.
At this point, I cannot withdraw or transfer my funds, and Paxum Support has been unable to explain why.
Based on my experience, I cannot recommend this service for holding or transferring funds.
1/5. Extremely disappointing.
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WORST SERVICE EVER
If you have chance to avoid using their service - do so, there is only headache with them.
They act like they do some important security stuff but in real world they just making usage of service impossible.
You will lost your patience, you will lost your nerves and yet still you wont get your money from them.
All of them people who created this system have to be suspended and convicted.
Never deal with them
They act like they do some important security stuff but in real world they just making usage of service impossible.
You will lost your patience, you will lost your nerves and yet still you wont get your money from them.
All of them people who created this system have to be suspended and convicted.
Never deal with them
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5*
Мне всё нравится
Невозможно пройти проверку ,начала проходить проверку ,все документы отправила ,мне отказали
Отказали аккаунт заблокировали и даже не сказали причину чтобы я могла решить ее
