Rating Is definitely deserved.
Very obvious to see why this app has such a low star rating. I ended up withdrawing my application.
Impossible to withdraw funds, extremely poor support
I completed the required account verification, but every attempt to withdraw or transfer my funds is rejected almost immediately.
I tried multiple USDT withdrawal methods, including both ERC20 and TRC20, using deposit addresses copied directly from my fully verified Bybit account. I carefully matched the blockchain network every time. Bybit Support confirmed that my account has no restrictions and that they did not receive or reject any incoming transactions from Paxum.
I then tried something completely different: sending funds to another fully verified Paxum user. That payment was also rejected immediately.
So the problem clearly isn’t limited to one crypto wallet, one blockchain network, or Bybit.
The worst part is the customer support. The responses are slow, generic, and often don’t even address what I actually wrote. I repeatedly explained which troubleshooting steps I had already tried, only to receive replies telling me to try exactly the same things again. It feels like my messages are not being properly read.
I have asked multiple times for the actual reason why my outgoing transactions are being rejected, but I still haven’t received a clear explanation or a meaningful solution.
At this point, I cannot withdraw or transfer my funds, and Paxum Support has been unable to explain why.
Based on my experience, I cannot recommend this service for holding or transferring funds.
1/5. Extremely disappointing.
I tried multiple USDT withdrawal methods, including both ERC20 and TRC20, using deposit addresses copied directly from my fully verified Bybit account. I carefully matched the blockchain network every time. Bybit Support confirmed that my account has no restrictions and that they did not receive or reject any incoming transactions from Paxum.
I then tried something completely different: sending funds to another fully verified Paxum user. That payment was also rejected immediately.
So the problem clearly isn’t limited to one crypto wallet, one blockchain network, or Bybit.
The worst part is the customer support. The responses are slow, generic, and often don’t even address what I actually wrote. I repeatedly explained which troubleshooting steps I had already tried, only to receive replies telling me to try exactly the same things again. It feels like my messages are not being properly read.
I have asked multiple times for the actual reason why my outgoing transactions are being rejected, but I still haven’t received a clear explanation or a meaningful solution.
At this point, I cannot withdraw or transfer my funds, and Paxum Support has been unable to explain why.
Based on my experience, I cannot recommend this service for holding or transferring funds.
1/5. Extremely disappointing.
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WORST SERVICE EVER
If you have chance to avoid using their service - do so, there is only headache with them.
They act like they do some important security stuff but in real world they just making usage of service impossible.
You will lost your patience, you will lost your nerves and yet still you wont get your money from them.
All of them people who created this system have to be suspended and convicted.
Never deal with them
They act like they do some important security stuff but in real world they just making usage of service impossible.
You will lost your patience, you will lost your nerves and yet still you wont get your money from them.
All of them people who created this system have to be suspended and convicted.
Never deal with them
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5*
Мне всё нравится
Невозможно пройти проверку ,начала проходить проверку ,все документы отправила ,мне отказали
Отказали аккаунт заблокировали и даже не сказали причину чтобы я могла решить ее
A
It’s good and fast, just fees are quite expensive
-10 stars
Negative -20 stars I wouldn’t recommend on nobody!!! Don’t waste your time on this if you’re in the U.S
Muy buena app
Llevo 3 años con la aplicación y el soporte siempre te soluciona con mucho tiempo
SCAM! DON’T DO IT!
ITS A SCAM! THERE IS NO SELF DELETE BUTTON AND THEY RETAIN YOUR INFORMATION FOR 7 YEARS EVEN IF THEY DELETE YOUR ACCOUNT!!
Классное приложение!
Мне все нравится, особенно новый дизайн! Респект команде на фронте
Fake bank
Criei uma conta na Paxum e para o dinheiro entrar na Paxum é muito fácil, porém na hora de sair eles bloqueiam a nossa conta. Recebi uma mensagem sem nenhuma explicação do motivo do encerramento:
Olá Wanderley,
Obrigado por entrar em contato com nossa equipe de suporte.
Conforme nossos Termos de Uso, reservamo-nos o direito de encerrar uma conta a qualquer momento. Após cuidadosa análise, decidimos encerrar a sua.
Observe que futuras solicitações feitas por você não serão aceitas – esta decisão é permanente e irreversível.
Não podemos fornecer informações específicas sobre esta decisão. No entanto, observe que os motivos comuns para o encerramento de contas podem incluir:
- Violações dos Termos de Uso;
- Uma avaliação de risco negativa da conta;
- Atividades ou perfis da conta que foram considerados além da tolerância ao risco da Paxum.
Agradecemos a sua compreensão neste assunto e desejamos-lhe muita sorte nos seus projetos futuros.
Olá Wanderley,
Obrigado por entrar em contato com nossa equipe de suporte.
Conforme nossos Termos de Uso, reservamo-nos o direito de encerrar uma conta a qualquer momento. Após cuidadosa análise, decidimos encerrar a sua.
Observe que futuras solicitações feitas por você não serão aceitas – esta decisão é permanente e irreversível.
Não podemos fornecer informações específicas sobre esta decisão. No entanto, observe que os motivos comuns para o encerramento de contas podem incluir:
- Violações dos Termos de Uso;
- Uma avaliação de risco negativa da conta;
- Atividades ou perfis da conta que foram considerados além da tolerância ao risco da Paxum.
Agradecemos a sua compreensão neste assunto e desejamos-lhe muita sorte nos seus projetos futuros.
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Scam
After failing to verify my account several times with no obvious reason since all other fintechs did approve my absolutely legitimate documents they locked my account without being able to use my balance and at the same time they charged me $5 a month until my balance got 0. So their only reason they are hard on verification is to get your money. If this is not scam then what is scam? STAY AWAY YOU WILL LOSE YOUR MONEY AND TOUR TIME.
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Empresa golpista!!!
Não mandem dinheiro para essa plataforma! Eles bloqueiam sua conta após o valor debitar na conta! Não respondem os e-mail!! Horrível! Pilantras ao extremo!
Financial structure for laundering illegal funds
Not only is the customer communication system backwards from the 2000s, but you can't even open a legitimate account; the service only works with illegal services
This website arbitrarily suspended my account
This website arbitrarily suspended my account ,claiming my IP address from overseas ーeven though I’m a Taiwanese citizen .It seems that they only know how to avoid responsibility by shutting down accounts.Are people not allowed to travel or go on business trips anymore? Beware that your account cloud be closed at anytime just because you’re aboard and they don’t like it.
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Sh i tt
Totally s hi tt
Без причины заблокировали доступ на вывод крипты с паксума
После 5 лет использования паксум, без причины заблокировали вывод денег с паксума на криптовалюту, поддержка не может ответить на вопрос «зачем и почему», спасибо
parker
perfect
Quick and convenient
After uploading the file, it was verified quickly after one day. It was very convenient and fast.
Horrible - High Fees
Horrible app. Takes five USD every month ur inactive and high fees to withdraw money
