PayByPhone Parking Reviews: Is It Legit?

Customer Experience

Positive experience42.1% of reviews
Neutral7.2% of reviews
Negative experience50.6% of reviews

~ Based on 2,233 written reviews from the US App Store.

What users say about PayByPhone Parking

Is PayByPhone Parking Safe?

PayByPhone Parking appears safe based on user ratings. AppsHunter Safety Score for PayByPhone Parking is 96/100.

This assessment is based on 763,712 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.2% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 763,712 App Store ratings for PayByPhone Parking.

Is PayByPhone Parking Legit?

PayByPhone Parking appears to be a legitimate app. AppsHunter Legitimacy Score for PayByPhone Parking is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Staffsmoorlands

Very convenient

Let pay w Apple Pay

Apple Pay easy

Disgusting service customer

This app may be easy to use, but definitely not in the United States. that I paid a parking for 24 hours and still got fined by the city. The city could not find any records that the parking was paid. I tried to contact them, they connected me to a really bad AI that wouldn’t connect me to anyone, and I received an email from someone in India that told me to appeal the decision like I didn’t do that before, and then I sent them over the response from the city, and it’s been 10 days that I’m waiting for an answer. Like, tell me how is that a professional service and the app is literally failing to do the main service, which is to enforce a parking. Believe me, I’ll stop using this app in the US and Europe and share this with my friends using it.
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MrWilmer Toyota

Muy lindo todo

Terrible App

Hard to use and not very user friendly

Why would a phone app not accept apple pay

This is honestly so pathetic, pathetic to even have to get an app to pay for rip-off parking in the first place and then you make me waste more time getting out my credit card and typing this bs out like it’s 2007? Ridiculous

This Works

This works. What? It’s a payment system. It works or it doesn’t. Easiest if your parking lot put up a sign that gives an actual parking lot number. Search isn’t that strong. But it’s either 5 stars or 0 stars with an app like this. Works 5 stars. Transaction cost- reasonable.

Great

Easy to use

Good service

Good good service safe secure price

Horrible Customer Service

If you request a refund you cannot speak to a real person and once the claim is sent in no one will respond back to you.. worst customer service I have ever seen. Will avoid using this app for the future.

Best

Best

Easy peasy

The easiest of apps to use :)

Easy to use

Quick, easy to use and available everywhere in the city. Thanks

Greedy

Unlike other platforms this one doesn’t allow to stop the parking session earlier. Greedy penny pinchers. I was a new user and accidentally selected 5.5 hours instead of 50 minutes and it was a wrong zone. Then I paid for another session at another zone for same vehicle. CS refused to refund even though they can see that the same car has two sessions at the same time
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Dr. P

The best parking app

Faster

Faster easy

PayByPhone

Very quick and easy to use :)

Good app

Easy to use

Prompts

Way too many prompts, ads, and “offers”

No support, poor payment options

No support can be reached,parking in remote area, app doesn't work, mobile finally works and doesn't take previously saved payment method. About 30 mins of toil just to pay for parking. Horrible experience. Bring back onsite machines in a remote area instead of depending on apps