PayByPhone Parking User Reviews

Customer Experience

Positive experience41.0% of reviews
Neutral7.4% of reviews
Negative experience51.6% of reviews

~ Based on 2,047 written reviews from the US App Store.

What users say

Is PayByPhone Parking Safe?

PayByPhone Parking appears safe based on user ratings. AppsHunter Safety Score for PayByPhone Parking is 96/100.

This assessment is based on 747,259 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.2% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 747,259 App Store ratings for PayByPhone Parking.

Is PayByPhone Parking Legit?

PayByPhone Parking appears to be a legitimate app. AppsHunter Legitimacy Score for PayByPhone Parking is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Parking 100% bueno

Me encanta , seguridad y tranquilidad al parquear , gracias.

App needs updates

This app constantly makes you log in over and over, re-submit personal information, and is not streamlined.

so bofa and sugondese

yes

Amazing

Great way to pay so you don’t have to swipe a card or any extra steps when it expires you just click the app and add more time! Super easy

Easy pass

Always reliable. Thank you

Fast

Much better, took 5 minutes to pay no difficulty

Awful app

No Apple Pay, always signs you out. Useless

Easy to pay

Good

More data collecting rubbish.

No longer get receipt unless you have an account. Whose anti-customer choice was that? And the account register feature does not work anyway! Needs to be more competition in the market because these provider monopolies at point of use suck for consumers.

Cost

Should be a bit lower

Best App in France

We are staying in Annecy with a hire car. We were recommended to use Flowbird! Don’t bother if your from the UK as it doesn’t allow UK citizens to register! PayByPhone Parking works very well. Easy to extend your parking via the app.

Payed by phone got ticket anyway

I parked in a parking garage and paid for my parking through the PayByPhone app. Despite having a valid payment, I still received a parking ticket.

When I contacted PayByPhone support via chat, they simply told me that I would have to contact the parking operator because they were not responsible for handling these situations.

This is extremely frustrating. If I pay through the PayByPhone app, I expect the payment to be correctly communicated to the parking operator. If I still receive a ticket and have to spend my own time appealing it, what is the benefit of using the app in the first place?

The app may process the payment, but the customer is left to deal with the consequences when something goes wrong. That is not the level of service I expected.
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Smooth

Works well for someone whose city uses a different parking payment app. I downloaded it while traveling, and it has been flawless in multiple different zones. One thing I like more about the app my city uses though is that it saves zones and lets you choose from them when you pull up the app for a more speedy option.
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Timer not working

It’s Saturday the limit is four hours and it’s only allowing me to pay for 20 stars if I could

EZ

I love this app! It is so easy to pay for parking wherever I go!

From the comfort of my car

Jumping out of your car to find a place to pay for parking is now in the past. It’s so convenient having an app. Very user-friendly.

Easy

Easy to use

Promotions scam.

Why have promotions on the app? But when you click through it doesnt exist on the app of what your promoting?

Good

Good

Could be better

Even on first use at a Pay by Phone location, I am finding this app to be nowhere near as good as the other leading parking payment app I have often used elsewhere. It seems you cannot find the range of prices for a car park in the app, nor the maximum allowed duration of parking. This ought to be usefully found (and can be in the rival app) before choosing to head to a particular car park. Even upon arrival in a car park you still have to get out of the car and head for the ticket machine or sign to check this out. Also I was unable to process a transaction in the time before the chargeable time of day had actually commenced.
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