A complete waste
Download/install was ok. Handing personal info was questionable. Create account and attempt to login, failed. Contact support to remedy? I don't think I will waste my time... Removed. Save your time and personal info and don't bother using this.
Excelente
Excelente
Best parking ever!!
Can’t believe free parking in London, thank you Jesus
Louise
Good stuff and easy
1ere utilisation et 1er avis
Disons le franchement : Y’avait la queue devant le parcmètre alors hop j’ai récupéré l’appli sur le store, me suis inscrit via « Connect with Apple », ai saisi les coordonnées de mon VH puis ai payé pour 1h de stationnement. Et tout ça en moins de temps qu’il n’en fallait pour que la file devant moi avance d’un cran ! Petit aléa : l’app est restée bloquée dans les méandres du net au moment d’effectuer le paiement. Probablement lié a la qualité du réseau local de la 3g/4g/5g. Annulation et relance de l’opération ont permis de finaliser sans problème. MAIS Petit (gros) coup de gu..le ! : l’option SMS , permettant de recevoir une alerte avant la fin du stationnement, et celle pour recevoir une confirmation de son paiement initial, sont des options PAYANTES ACTIVÉES PAR DÉFAUT en fonction des villes !!! Il faut aller fouiller dans les options de l’app puis cliquer sur le lien vers la liste des villes et trouver si la ville applique ou pas ce surcoût. Tout cela sans qu’on soit prévenu AU DÉPART. Pourquoi n’y a-t-il pas une simple NOTIFICATION de l’app qques minutes avant le délai (qu’elle connaît très bien). Ça éviterait un SMS payant !!! Un coût caché !!!
Les 3 étoiles en moins c’est uniquement à cause de ce problème. Les reste de l’app est top.
Les 3 étoiles en moins c’est uniquement à cause de ce problème. Les reste de l’app est top.
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Response from developer
Bonjour Jack, Merci pour votre message et nous sommes désolés que votre expérience n’ait pas été satisfaisante. Les SMS sont optionnels. Pour éviter toute facturation, vous pouvez les désactiver dans les paramètres de votre compte PayByPhone (notifications SMS). Une fois désactivés, aucun frais ne sera appliqué. Bonne journée !
Surprised
Very expensive in the Fort Lauderdale, unbelievable
Very easy to park with this app
I have the app connected to my Apple Pay, it’s very easy to park, and I love the alerts when it’s time to add more time
It forgot my phone number
I had to validate again at the least opportune moment. Otherwise it’s a good app
Signal
Great when you have mobile signal - make sure you update app regularly
Terrible
Tried to register. Something went wrong. It a good start. What’s the point of these apps if they don’t work. Can’t even register via apple.
Won’t take payment
Tried multiple cards and it doesn’t accept them and it won’t take Apple Pay either
Rápido y Eficiente
En una ciudad caótica q se vive tan rápido como Miami Gran opción y solución !!!
Payments in london not working
None payment methods are working; keep getting an error, tried different phones; what a waste of time
App doesn’t work many times
The problem is that when it’s the only app you can use to pay for parking and it doesn’t work you get a fine…
App is very buggy
The app used to be quite reliable, but now it's quite buggy, after trying multiple times with different payment methods, it could not complete payment, claiming "something went wrong". I wasted valuable time trying to make it work which made me late for a meeting. Next time, will use alternative apps to complete payment. A big 👎thumbs down 👎
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There is a glitch with payment and the virtual assistant also doesn’t work
In this day and age where all parking is virtual, it’s probably a bad idea to have an app that can’t accept payment especially when you are out and about and can’t use cash as an alternative. I am using the most up to date version. This is unacceptable as it risks me receiving a PCN, which PayByPhone won’t accept blame for
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Not bad
Very temperamental. Sometimes it works sometimes not depending on your location.
Great when works, abysmal when it doesn’t
Paid for parking today, no issues at all. Got the message that my parking was running out, so I went into the app for it to fail. Same card I paid with only this time it’s saying there’s an issue. I tried again with 2 more cards, same problem.
There is no support. It’s an AI agent that just spews out generic responses, I tried it’s suggestion of using the browser this time I get a new error that they can’t verify my card - same card I’ve already paid with once. Same issue when trying. Another card.
Try via SMS it says my card is expired, it doesn’t expire until 2031. I go back to update the support AI agent, now support is offline due to an issue. No one to speak to, different errors on each method to pay for parking. Will avoid this wherever possible in the future. Hire real people.
There is no support. It’s an AI agent that just spews out generic responses, I tried it’s suggestion of using the browser this time I get a new error that they can’t verify my card - same card I’ve already paid with once. Same issue when trying. Another card.
Try via SMS it says my card is expired, it doesn’t expire until 2031. I go back to update the support AI agent, now support is offline due to an issue. No one to speak to, different errors on each method to pay for parking. Will avoid this wherever possible in the future. Hire real people.
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Too expensive
I live in Newham’s should not be paying this much to park
Got a fine
I got a fine because the app froze and I finally managed to buy the ticket within less than a minute of the PCN being issued. Showed both the council and the app screenshots yet neither accept responsibility for something that is the apps fault. Not only that they still charged me for the parking. Had to leave the vehicle as I was late for a meeting so had no way of reasoning or explaining the situation to the warden.
Edit: apple email with developer reply has a link to AI nonsense that doesn’t even work anyway (ironically experiencing technical difficulties which is why I got the ticket in the first place) after several attempts and was the same convoluted process I went through before. I still don’t understand how you can charge me for the parking cost when I got a ticket for the same period???? I know I don’t mean anything to you as an individual but you should be liable for your apps glitches.
Edit: apple email with developer reply has a link to AI nonsense that doesn’t even work anyway (ironically experiencing technical difficulties which is why I got the ticket in the first place) after several attempts and was the same convoluted process I went through before. I still don’t understand how you can charge me for the parking cost when I got a ticket for the same period???? I know I don’t mean anything to you as an individual but you should be liable for your apps glitches.
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Response from developer
Hello, Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive a PCN after encountering issues with the app, especially when you were trying to pay and were under time pressure.If you'd like us to review the matter further, please contact our support team via our chatbot: https://paybyphone.ada.support/chat/
