Prone to Crashing
If your app keeps crashing at sign in, try deleting it completely, and reinstalling it. Just make sure to have your store’s Paychex ID and sign in PIN to log back in after reinstalling. Our store had a constant crashing issue until we deleted & reinstalled. Now it functions properly.
Crashes After Launch
The app instantly crashes whenever the sign-in box is tapped. The only workaround is to rapidly triple-tap it until the keyboard pops up. It’s quite embarrassing to have an issue like this for so long without any patches or updates to fix it. I genuinely think this app has been forgotten by the Paychex developers.
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Don’t
We have now been down for over a week with the app not working. No one seems to know why the app went down. No answers and limited responses! Looking at other systems now!
Unreliable, poor support, waste of time and money
Our team has spent a combined three hours on the phone with tech support trying to troubleshoot the latest outage with this app. No resolution provided. I can’t rely on this app, and you shouldn’t buy it.
Stops working randomly, no help from support
Don’t buy this. Don’t let PayChex tell you that they have a solution for a time clock. This app breaks a random times and the answer from support is basically “shrug” and “please try downloading the new version when it’s available in the App Store next week”. The software didn’t stop working because of any new app version that we downloaded—it just stopped working. And they have no solution other than to hope that the next release fixes the problem. Meanwhile, we don’t have a time clock for at least four business days. Unreliable and unprofessional support capability.
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