Unusable
Won’t take my HSA card. Does not even display the correct amount due. I’ve just had to call into my provider and pay over the phone because it is always over $1000 off of what my actual amount due is. Displays paid bills as past due. Just a completely unusable platform.
Glitchy
Used this for the first time today and I am not impressed. It froze up right away and did not let me access anything after that point.
Won’t verify address when taking photo of the bill .
Have tried manually inputting the bill and taking photo to input neither will work to verify the address so it won’t allow the bill to be paid . Unfortunately the company I am paying ONLY uses this app so payments have to be paid in cash in person since the app doesn’t work.
Frustrating!
There should be a way to enter the provider info ONCE and then be able to make subsequent payments without having to add in ALL the information every month.
It *says* I can use one of my previous providers but when I try to actually use it it gives errors, and the error’s endlessly loop without clear instructions on what is wrong or how to fix it.
The app just seems needlessly awkward and cumbersome, like it was poorly programmed.
It *says* I can use one of my previous providers but when I try to actually use it it gives errors, and the error’s endlessly loop without clear instructions on what is wrong or how to fix it.
The app just seems needlessly awkward and cumbersome, like it was poorly programmed.
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Pay Ground
The app is broken. I’ve tried it on multiple days and devices. It will not open on my iPhone, iPad or PC. I can’t be the only one with these issues. I’ve paid Optima medical online before, without this app. But, this is ridiculous.
