Simple operation
I am not software savvy but yet I can make this work to fit our needs. It says something about the ease of working with it!!
Response from developer
Thanks for your review. Glad the hear the ease of use is making a difference for you.
Fantastic!
Fantastic App!
Very user friendly
Very user friendly
Response from developer
Thanks for your review. We’ve worked hard to improve the app and make it easier and more reliable.
Need Apple Watch App
My apartment community adopted PDK. The Bluetooth access does not always work. This requires to use the app buttons. Also, there needs to be Apple Watch access for the app. If I forget my iPhone, I’m basically screwed until someone opens the gate.
Pain to use for entry onto property
App is very frustrating to use. Too many friction points. User has to (1) stop in front of the gate, (2) fish the phone out of a pocket or pick it up from a crad (both of which trigger a "using phone while driving" alert with insurance company monitoring systems (3) un lock the phone, (4) bypass the driving safety feature (5) open the PDK app (6) locate the gate (7) click to open the gate and hope it works.
Show more
App Does Not Work
The app does not work for most of the times.We have tried uninstalling and installing the app so many times but it does not work.
Great
I like this app but it would be great if they would add Apple Watch compatibility.
What is this
So laggy so much memory takes up my phone so glitchy but I need it to wash this stinky dog
Sells ur data
The privacy polis for the app explains how they sell precise geolocation data, internet history and more. Doesn’t match the App Store guide, why does an app to unlock doors sell my data??
App is unreliable
Been locked out of my building multiple times now because this app won’t connect to WiFi or work while every other app on my phone will
Terrible
My work company started using this I believe to track or location and or to see when we legs why building proximity but the app and network is terrible needing you to be close to the door and needing to wait for the app to work so you can enter along with that my app hasn’t been working the last week so shoutout 3rd shift for leaving the door open
Show more
Constantly locked out of my building
This app is terrible. Nothing but bad experiences. When I first moved in to my apartment I got my account set up, but it didnt work to open doors properly with the reader feature, I could only tap doors listed in the app to manually open them. I deleted the app, the apartment deleted my credentials and we got set up from the ground up all over again. The mobile reader feature worked well for a few weeks, but then a few days ago it randomly stopped working even though my bluetooth was on and I was connected to the internet. The only thing that worked was tapping doors in the app to open them, which is a major pain since my apartment has 3 buildings with like 100 pdk doors listed. I closed the app and reopened it, restarted my phone, and nothing worked until I deleted the app, redownloaded it and signed in all over again. Doing this took away all the options to manually open doors by tapping them in the app(the door options literally just werent there), but I could at least use the mobile reader to get in after troubleshooting for like 5 mins outside in 105 degree heat
Today it happened again, the mobile reader stopped working and any time I tried to tap a door in the app(the door options randomly reappeared I guess) it told me I wasnt connected to the internet(I was). I restarted my phone, deleted and redownloaded the app, signed in all over again and the same issue was still happening. Nothing worked, I wasnt able to get into the building whatsoever. I ended up having to walk around my building until I found someone who also lived there and let me in. He told me that he hated the pdk app too since the night before he couldnt let his girlfriend in with remote entry, but his mobile reader ay least worked. Its honestly scary knowing that I wouldnt be able to get to my apartment if my phone were dead or if the app randomly decided to act up like this. This app has been a terrible experience so far and Ive only had it for a month. Im hoping my apartment lets sets up traditional key fobs cause this app is a nightmare
Today it happened again, the mobile reader stopped working and any time I tried to tap a door in the app(the door options randomly reappeared I guess) it told me I wasnt connected to the internet(I was). I restarted my phone, deleted and redownloaded the app, signed in all over again and the same issue was still happening. Nothing worked, I wasnt able to get into the building whatsoever. I ended up having to walk around my building until I found someone who also lived there and let me in. He told me that he hated the pdk app too since the night before he couldnt let his girlfriend in with remote entry, but his mobile reader ay least worked. Its honestly scary knowing that I wouldnt be able to get to my apartment if my phone were dead or if the app randomly decided to act up like this. This app has been a terrible experience so far and Ive only had it for a month. Im hoping my apartment lets sets up traditional key fobs cause this app is a nightmare
Show more
Annoying
This is probably the worst app and support team on this App Store, since moving into our apartment, we’ve been deleted from the apps system or database everyday. We’ve had to go down to the office to get added back every single day. As my husband works overnight, having access the night before and then being deleted in the morning has been beyond frustrating. Fix your app and stop deleting people.
Show more
HORRIBLE APP
Resets your key access often and can lock you out with to many credential resets when it forces you to reset this app sucks it’s genuinely terrible
Great convenience!
My only less-than-superior observation is that the PDK should be made available for Apple Car Play and Android interfaces for interaction in the console screens. Fumbling with the phone while driving or approaching a gate is less than ideal.
DELETE THIS IMMEDIATELY
This is the worst app I’ve ever come across. It’s so terrible it forced me to write my first ever review. How do you make an app that only allows you to access doors on ONE device? Half the time it doesn’t work and it’s so inconvenient. If you want to switch devices because again, only ONE device is allowed at a time, it blocks you because you’ve been resetting “too much”. I don’t know how it’s possible to create an app with 1.7 stars, but you guys managed to do it. To the developers: please consider deleting this app immediately. It doesn’t even deserve to be on the App Store.
Show more
Response from developer
The PDK Access App can be used by multiple people, but since it's a security app provided by an organization, the organization must invite additional users or grant access to a different device. Please reach out to your Property or Facility Manager. If we can help you in any way, reach us at stars@prodatakey.com.
Continues to disappoint
I have this for neighborhood gate access. It continues to fail to connect to the keypad, and frequently discontinues my credentials. It’s been a huge waste of time talking with access managers, installing and reinstalling.
Response from developer
Please reach out to us at stars@prodatakey.com. We will investigate this and what is happening at your location.
Terrible
This app doesn’t work, you never get your email codes when you try to request them. Terrible system to use for your gym.
Response from developer
We’re sorry this isn’t the experience we expected after we updated our credential workflow. Could you please share your thoughts through App Feedback in the app and mention your App Store review? We’ll jump right on it!
horrible
genuinely a horrible app. so many issues. logged me out and LOCKED me out of the app multiple times causing me to be locked out of my building on multiple occasions which is just ridiculous.
Response from developer
Hey Mallory, sorry for the trouble this is causing! Credentials are only cleared/reset if you switch phones, delete them, or restore a backup. If it happens again, shoot us an email at stars@prodatakey.com so we can dig into this for you.
He’s just missing two things I would love to see
Can you make an Apple Watch version and maybe a widget?
Response from developer
We’re excited to add Apple Watch support using Apple Wallet credentials—just let your property or facility manager know you’d love to see Wallet and Watch features, require special readers and additional software. Widgets are coming soon as part of our future plans.
please create a widget
please please please create a widget for this app!! it would be so helpful to be able to add a widget of your favorite door(s) to unlock right to your home screen or lock screen!! the main one that needs to be opened are the garage doors to enter/leave a complex and that’s usually where the reception is the worst. when you have to wait for the whole app to open and load just to access the digital key, it slows you down and holds up the line. this is supposed to make life easier, not more difficult.
Show more
