PDK Access by ProdataKey User Reviews

ProdataKey, Inc.

What users say

Summarized from real user reviews of PDK Access by ProdataKey. It highlights the 8 positives and 21 negatives reviewers mention most about this Business app.

Positive things

🚀Unlock at any distance
👍Works great, very responsive
👍Great app
👍No issues
👍App has improved
👍Works well
👍Awesome
👍Slick

Negative things

🐛Viva Townhomes issues
🐛Slow
🐛Update needed
🐛Full of bugs
🐛App is terrible
🐛Incredibly Poor Reliability
🐛Slow and horrible UI
🐛Terrible app
🐛Constantly disconnects
🐛Bad app
🐛Doesn't work at all on iOS 18.2 / iPhone 16 pro
🐛Junk
🐛This app doesn't work
🐛Horrible, Horrible, Horrible
🐛No Face ID and very buggy
🐛Things To Make This App Better
🐛Behind in technology and not practical enough
🐛Lacks functionality
🐛Need to fix this
🐛Does not work
🐛How does an app that is not operational have 5 stars

Top reviews

Most Recent Highest Rated Lowest Rated

Could be better

I use this app because it’s required by my apartment complex, but it really needs some functionality improvements for safety reasons. Right now, when I pull up to the gate, I have to take out my phone, find the app, wait for it to load, then tap the correct garage door to open. That’s a lot of fumbling while sitting at a gate, sometimes with cars behind me.

3 stars because the app itself is fairly reliable, though it occasionally shows a door as unlocked when it’s actually still locked, which can be a little confusing.

It would be much safer and more convenient if the app supported CarPlay, so I could open it right from the screen without touching my phone. Adding an iPhone widget or Shortcuts support would also help — either would let me open the gate with one tap instead of digging through the app each time.

Linniferxd

24 days ago

Response from developer

Thanks for your feedback. These are great suggestions. Feel free to reach out to beta@prodatakey.com. Love to be able to talk with you about CarPlay and Widgets and add you to future betas where we can share our latest features before they reach the masses.

Issue Resolved

Great customer support, I was honestly having issues with my app but they responded immediately and quickly worked with me until the issue was resolved. I’m actually very impressed with how proactive they were. If you experience issues reach out to customer support and they’ll get you taken care of

tr_coo

a month ago

Response from developer

Thank you for the feedback. Glad we got you working!

Too Many Steps Just to Unlock a Door

The PDK Access app is frustrating to use for daily access control. One of the biggest missing features is support for home screen widgets or quick-access controls. Having to unlock your phone, open the app, wait for it to load, and then unlock a door is inconvenient, especially when you’re using it multiple times a day.
Modern access control apps should offer widgets, lock screen shortcuts, Apple Watch support, or other quick-access options for faster entry. The current experience feels outdated compared to other smart access solutions.
Honestly, I don’t understand why my apartment chose this system. Residents use it every day, yet it lacks basic convenience features that would make access faster and easier. I would not recommend this app, and I hope property managers consider better alternatives until these usability issues are addressed.
The app works, but the overall experience is disappointing and far less user-friendly than it should be.

Butteř

2 months ago

Response from developer

If you'd be willing, our Product leaders would like to learn from you and your desired expectations. If you can send an email to stars@prodatakey.com, they can try to set up a call or exchange some messages with you. Thanks!

No key life

I might forget my wallet or keys, but I never forget my phone. This makes my phone the perfect device to unlock doors.

Sometimes readers are a bit high on the wall and it makes it hard to scan with my phone in my pocket. It would be nice to have a setting higher than “High”.

caleb.hermann

2 months ago

Zero stars

Are these guys seriously in business? Flimsy instructions for a family of 4.

American Joe01

2 months ago

I didn’t think it was possible to be worse than Linear

For an app that is CENTERED around credential management, they do not communicate a single thing about your credentials. If you activate a new device, does it remove your previous device? Up to you and your crystal ball to figure out. How many device transfers do you have left? The UI will conveniently let you know AFTER you have exceeded them and are locked out of your building. Want to contact support? Just click on the “contact support” button that will lead you to a screen that tells you to… contact support?!?

It is HARD to make an App that is so bad that it has two stars in the AppStore, but the folks over at PDK have dug deep and managed to do it!

M12528

3 months ago

Response from developer

We regret to hear that your experience has been unsatisfactory. We would like to gain a deeper understanding of your requirements and use case, particularly regarding credentials and device transfer. Kindly send an email to stars@prodatakey.com so that we can gather more information and incorporate your needs into our services.

Works great

Had prior issues but the IT team works great and resolved all issues

sodticicohcoug

3 months ago

Response from developer

Email codes are only sent to addresses added by your property management or security team. If you’re not receiving one, check with them to confirm your email on file. If the issue continues, contact us at stars@prodatakey.com with your property details—we’ll coordinate with them to get you set up.

Completely Useless

Cannot get past the initial email code verification. The email is never sent.

Kanabogu

3 months ago

App connectivity

As I write this review, I am currently stuck on the first floor of my apartment because the app is offline.

TheGreatThird

3 months ago

Response from developer

TheGreatThird, please tap the top name to get the menu, tap on Support, and scroll down to find the text "App Feedback." Use this to help us learn more about your app experience. Since the PDK system is installed and serviced by security partners for your property, we recommend contacting your property manager or security team.

Barely works

Deleted my account quickly after I got access, I’ve tried to register again for months and it says a code was sent but no email ever arrives. With multiple emails tried on different days

sodticicohcoug

3 months ago

Needs watch app

This app works goods but needs a watch for 5 stars.

DennisInTC

3 months ago

Response from developer

Thanks. We understand the desire for a watch app. This is on our roadmap.

Fix freezing bugs

New app is clumsy and have to kill and restart many times during trouble shooting service calls

Metwelvevolts

4 months ago

Response from developer

Metwelvevolts, you sound like an installation partner. Your experience doesn't sound normal. Please reach out to PDK Technical Support. As an installer, we can help you one-on-one.

Glitchy

Old app was far superior. This new app has new “fixes” that create more issues than they fix. Call support and they direct you to the non-responsive installer who knows less than you about the app. One day certain features work, the next day they do not. Just a common cycle.

Trevon Reddish

4 months ago

Response from developer

Trevon, we'd love a chance to learn more. Since PDK is a solution that partners install for their customers, we often are unable to help directly unless you are an installer. For this one, please reach out to our product team at stars@prodatakey.com, so we can find out how the new app is falling short.

Avoid at all costs

App is hot garbage. Works about 5% of the time.

Ralph27913

4 months ago

Response from developer

Ralph, is your property using buttons to unlock doors within the app or Bluetooth? Contact us at stars@prodatakey.com with your property details. We'll happily see if we can help.

Bad UI - Manage Section

PDK would have a good product its self if the ui wasn’t so bad. I had about 30 doors with PDK and have now replaced them with a different system because the interface it just so slow and clunky. Many times I will have to reset the app to add users or make changes and it proves unreliable. My staff who uses all says the same thing and it causes serious delays in our multi site business. Was hoping to choose PDK as the brand to scale our multi site business locations, but because of these issues, I just can’t justify it. Instead we transitioned to ubiquiti. Really wanted to like PDK but can’t get over these serious performance issues.

Will6629

4 months ago

Response from developer

Our Product team would like to understand more about your experience. Many say they like the experience because it offers 100% of the desktop experience on mobile. Please reach out by email at stars@prodatakey.com. We'd love a chance to hear from you directly.

Help

It keeps telling me it sent me a code to my email in the initial sign up but never does, I’ve even tried with different emails, I don’t understand the problem.

Jmercy123

4 months ago

Viva Townhomes

I had only been provided information from a resident to learn how to access the app. Though it downloaded quickly, and unlocked properly I still encountered issues while attempting on multiple devices which resulted kicked out the system. This will impact my kids who get dropped off when I’m not home since they will not be able to add to their devices for access

LMT Laquita M

5 months ago

I never receive the access code in my email.

I never receive the access code in my email; I have tried more than 20 times and it still hasn't arrived.

AlexisGLJ

5 months ago

Signin error

I tried signing up and it kept saying it would send a code to my email and never got the code however I had to download several other apps and do the same I got the email immediately for those. With this app I was never able to login even after hitting resend I still couldn't ever log in

Jesstina's

5 months ago

Unable to get email confirmation code

When opening app and choosing to unlock doors, they have you put in a email to receive a verification code. I have tried the emails that I have over the past few days and have never received a confirmation email to proceed further.

Rachxlm