Could be better
I use this app because it’s required by my apartment complex, but it really needs some functionality improvements for safety reasons. Right now, when I pull up to the gate, I have to take out my phone, find the app, wait for it to load, then tap the correct garage door to open. That’s a lot of fumbling while sitting at a gate, sometimes with cars behind me.
3 stars because the app itself is fairly reliable, though it occasionally shows a door as unlocked when it’s actually still locked, which can be a little confusing.
It would be much safer and more convenient if the app supported CarPlay, so I could open it right from the screen without touching my phone. Adding an iPhone widget or Shortcuts support would also help — either would let me open the gate with one tap instead of digging through the app each time.
3 stars because the app itself is fairly reliable, though it occasionally shows a door as unlocked when it’s actually still locked, which can be a little confusing.
It would be much safer and more convenient if the app supported CarPlay, so I could open it right from the screen without touching my phone. Adding an iPhone widget or Shortcuts support would also help — either would let me open the gate with one tap instead of digging through the app each time.
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Response from developer
Thanks for your feedback. These are great suggestions. Feel free to reach out to beta@prodatakey.com. Love to be able to talk with you about CarPlay and Widgets and add you to future betas where we can share our latest features before they reach the masses.
Issue Resolved
Great customer support, I was honestly having issues with my app but they responded immediately and quickly worked with me until the issue was resolved. I’m actually very impressed with how proactive they were. If you experience issues reach out to customer support and they’ll get you taken care of
Response from developer
Thank you for the feedback. Glad we got you working!
Too Many Steps Just to Unlock a Door
The PDK Access app is frustrating to use for daily access control. One of the biggest missing features is support for home screen widgets or quick-access controls. Having to unlock your phone, open the app, wait for it to load, and then unlock a door is inconvenient, especially when you’re using it multiple times a day.
Modern access control apps should offer widgets, lock screen shortcuts, Apple Watch support, or other quick-access options for faster entry. The current experience feels outdated compared to other smart access solutions.
Honestly, I don’t understand why my apartment chose this system. Residents use it every day, yet it lacks basic convenience features that would make access faster and easier. I would not recommend this app, and I hope property managers consider better alternatives until these usability issues are addressed.
The app works, but the overall experience is disappointing and far less user-friendly than it should be.
Modern access control apps should offer widgets, lock screen shortcuts, Apple Watch support, or other quick-access options for faster entry. The current experience feels outdated compared to other smart access solutions.
Honestly, I don’t understand why my apartment chose this system. Residents use it every day, yet it lacks basic convenience features that would make access faster and easier. I would not recommend this app, and I hope property managers consider better alternatives until these usability issues are addressed.
The app works, but the overall experience is disappointing and far less user-friendly than it should be.
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Response from developer
If you'd be willing, our Product leaders would like to learn from you and your desired expectations. If you can send an email to stars@prodatakey.com, they can try to set up a call or exchange some messages with you. Thanks!
No key life
I might forget my wallet or keys, but I never forget my phone. This makes my phone the perfect device to unlock doors.
Sometimes readers are a bit high on the wall and it makes it hard to scan with my phone in my pocket. It would be nice to have a setting higher than “High”.
Sometimes readers are a bit high on the wall and it makes it hard to scan with my phone in my pocket. It would be nice to have a setting higher than “High”.
Zero stars
Are these guys seriously in business? Flimsy instructions for a family of 4.
