Subscription added on account without my consent
They are topping up your wallet account automatically without your consent. Instead of pay for a ride, you need to let them top up your account. The remained balance after the ride is never paid back, they stick with the rest of the money.
Avoid as plague
Avoid as plague
USTED NO LO HAGA!
Esta aplicación toma dinero de su cuenta bancaria sin su consentimiento, le da opciones de alquilar scooter por minutos pero hacen cobros indebidos, tomando más dinero del que usted va a utilizar, luego al hacer una disputa se la negarán, incluso teniendo argumentos. LEA LAS RESEÑAS DE LOS QUE LAMENTABLEMENTE CAÍMOS EN ESTO! NO REGALE SU DINERO.
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Won’t let you park
Says you must park in a designated area yet won’t tell you where the designated areas are even though you are trying to park beside all the other firms scooters. As such you are left for it to run out out of all your credit
Didn’t work
Just back from Costa Adeje , downloaded the app whilst we were there , and scooter wouldn’t go after it took the money from us , wheeled it about 20 yards and then just left it where we picked it up . £8.50 from my bank for nothing , rip off
Mala reseña
Esto no funciona para nada, me cobraron 10 euros cuando solo quería 1,50 y en si me estafaron,no sé lo considera a nadie(si quieren q le roben usenla)
Scammers
8 minutes ride cost me 10€. You can ride it but you can’t leave it wherever you want, drop off points are only few.
SCAMMERS DO NOT USE
I wish I never downloaded app and put details in.
I got charged twice because it wouldn’t allow me to park the stupid scooter; they would have tried to take more if I hadn’t blocked my card. Customer service are useless. I’m currently trying to get them to close my account and delete all my data. I will be getting a refund from my bank and blocking them from trying to take anymore from me.
I got charged twice because it wouldn’t allow me to park the stupid scooter; they would have tried to take more if I hadn’t blocked my card. Customer service are useless. I’m currently trying to get them to close my account and delete all my data. I will be getting a refund from my bank and blocking them from trying to take anymore from me.
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Bad
I downloaded this app to rent a scooter for a short trip around town, but it ended up being a frustrating experience from start to finish.
First of all, the app itself is clunky and difficult to navigate. It took me a while to figure out how to sign up and create an account, and even then, the app kept crashing when I tried to search for available scooters in my area.
When I finally managed to reserve a scooter, I went to the location indicated on the map, but there was no scooter to be found. I tried calling customer support, but the line was busy for a long time and then it disconnected.
After waiting for a while, I decided to cancel my reservation and try again another day. But when I went to do so in the app, I found out that the cancellation policy is extremely strict and I would still be charged for the rental even though I never got to ride the scooter!
Overall, this app was a huge waste of time and money. I do not recommend it to anyone looking for a reliable and user-friendly scooter renting service.
First of all, the app itself is clunky and difficult to navigate. It took me a while to figure out how to sign up and create an account, and even then, the app kept crashing when I tried to search for available scooters in my area.
When I finally managed to reserve a scooter, I went to the location indicated on the map, but there was no scooter to be found. I tried calling customer support, but the line was busy for a long time and then it disconnected.
After waiting for a while, I decided to cancel my reservation and try again another day. But when I went to do so in the app, I found out that the cancellation policy is extremely strict and I would still be charged for the rental even though I never got to ride the scooter!
Overall, this app was a huge waste of time and money. I do not recommend it to anyone looking for a reliable and user-friendly scooter renting service.
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HORRIBLE EL SERVICIO DE ATENCIÓN
Necesitaba ayuda y después de ignorarme, tardar días en responder y no solucionar nada (quería borrar la información de mi tarjeta antes de desinstalar la app) me cerraron el chat. Vaya tela.
Me siento engañado
Cogí el patinete en Playa La Arena para hacer un recado rápido, mi sorpresa fue cuando, sin ser avisado en ningún momento, se me cobran 10€ que se incluyen dentro de mi saldo en la aplicación y que NO SERÁN DEVUELTOS.
Se pondrá reclamación ante el OMIC ante este abuso.
Se pondrá reclamación ante el OMIC ante este abuso.
Do not use
Do not use this company the scooter messed up after 5 minutes and they still charged 10 euro got another one that lasted 10 minutes and they charged 10 for that to then took an extra 10 euro out of my account stay well away Hopp much better use them they have not refunded us hard to even get a reply discusting scammers in my opinion
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Awful
Tenerife parking locations are miles out on the GPS so you can’t park in many. Complicated to end session when there are tech issues with ride.
Rubbish app
Initially I wanted to ride for 10 minutes. In the zones. I was charged 5 times 8.95£. Even though I had finished the ride. Won’t be using again
Rip off pay attention
They charge you without displaying minimum 10€ .
Pay attention !
Rip off !
Not fair !
Pay attention !
Rip off !
Not fair !
Awful
Charged me twice and put money in unwanted wallet. Then couldn’t park the thing in straight forward manner as gps parking zone was not accurate absolute farce.
Voleurs
Trottinettes toujours endommagées, place de parkings introuvables et système de payement forcé, a fuir !
Voleurs ! Évitez !
Place de parking quasi inexistante ! Trottinette endommagée, système de freins très dangereux ! Et surtout j’ai payé beaucoup plus que ce que je devais ! Attention au pause aussi !
Terrible service and high costs
Most expensive and slow scooters available. Even if stranded you don’t have the option to walk to designated parking spots. Only option is to spend another ten euro on a very short distance. No customer service. Would steer anyone clear of these absolutely AWFUL AND OVERPRICED SCOOTERS
Worst scooter app!
I have used a couple of scooter apps before (Voi, Tier, Lime) but this the worst one, Inhave come across so far.
I have tried the service in Playa de
las Americas / Tenerife. There a large service area is indicated but you cannot park inside that area!! Parking is only possible in very few spots which’s is not obvious. Also there’s no way to search for the nearest parking spot. In my case, for my total ride of 2 km from the beach to my hotel, I had to ride 1.3 km back to a parking spot and has to walk uphill the rest to my hotel (which was the reason why I have rent the scooter in the first place). This way, the service is completely irrelevant and a nuisance, if you find out along the way. Having a large operating area where you are not allowed to park may be ok for pizza delivery but not for a scooter service.
Also the app is not at all intuitive. Having experience with 3 other scooter apps it still took me 10 min to find out how to finally end the ride (you have to press/ slide on “add another scooter” which I definitely did NOT want to do again; you can rent up to 4 scooters in parallel).
And the final nuisance: unlike other apps, the minimum amount you have to add to your wallet is 10 Euros. Thanks a lot for the time consuming and expensive try. Will never use the app again!
I have tried the service in Playa de
las Americas / Tenerife. There a large service area is indicated but you cannot park inside that area!! Parking is only possible in very few spots which’s is not obvious. Also there’s no way to search for the nearest parking spot. In my case, for my total ride of 2 km from the beach to my hotel, I had to ride 1.3 km back to a parking spot and has to walk uphill the rest to my hotel (which was the reason why I have rent the scooter in the first place). This way, the service is completely irrelevant and a nuisance, if you find out along the way. Having a large operating area where you are not allowed to park may be ok for pizza delivery but not for a scooter service.
Also the app is not at all intuitive. Having experience with 3 other scooter apps it still took me 10 min to find out how to finally end the ride (you have to press/ slide on “add another scooter” which I definitely did NOT want to do again; you can rent up to 4 scooters in parallel).
And the final nuisance: unlike other apps, the minimum amount you have to add to your wallet is 10 Euros. Thanks a lot for the time consuming and expensive try. Will never use the app again!
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LISTEN TO OTHER REVIEWS
This scooter app is TERRIBLE even if your stranded and the only option you have is a PEGASO Scooter, I’d rather walk home… charged me and my partner twice costing in total €40 for a 5 mins ride each and my scooter wouldn’t let me “end” the ride for a further 15 mins despite being within the parking zone. I have photo and video proof of this. Me and my partner have reported the issue to receive refunds but still waiting… we now have money sitting in an unwanted “wallet” on the app which we didn't authorise.. DO NOT USE THIS APP there are much better options, even other scooter apps available.
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