Think 6 weeks before using this platform
Given that Pelago is a Singapore Airlines platform, using my KrisFlyer miles here seemed like the obvious choice. When I needed to adjust the dates for a tour I had booked, I simply canceled it to make the change. I certainly appreciate the seamless efficiency with which my miles were deducted instantly upon the original booking. It is truly a marvel of modern technology. However, I am equally astounded to learn that the refund process requires a full six weeks to complete. This delightful detail, conveniently omitted during the cancellation process, was only revealed after a customer support agent kindly directed me to a link buried deep within your portal. While I understand that crediting points back might be a monumental task compared to deducting them, a six-week turnaround in the AI era is certainly an ambitious standard for customer service.
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Sswoonna
Terrible Service
Wife and i both bought 20GB.
We activated hers immediately and the app showed the correct 20 GB remaining. I activated mine 2 days later as I already had one from another company and I Definitely did not activate mine until later and the app had 20 GB showing and “Activate” but highlighted.
When I finally switched “on”Pelago on my iPhone, I went in the app instantly within 5 seconds to see if I still needed to hit the “Activate” button, I was shocked to see that I had 17.8 GB left.
When I reached out to them that it was impossible to use 2.2 GB they told me I might have had it running in the background. Although I pointed out that it was never ever turned on, they shamelessly stood by decision.
Do not trust this Mob!
Shame on you for the way you’ve handled this situation!!!
We activated hers immediately and the app showed the correct 20 GB remaining. I activated mine 2 days later as I already had one from another company and I Definitely did not activate mine until later and the app had 20 GB showing and “Activate” but highlighted.
When I finally switched “on”Pelago on my iPhone, I went in the app instantly within 5 seconds to see if I still needed to hit the “Activate” button, I was shocked to see that I had 17.8 GB left.
When I reached out to them that it was impossible to use 2.2 GB they told me I might have had it running in the background. Although I pointed out that it was never ever turned on, they shamelessly stood by decision.
Do not trust this Mob!
Shame on you for the way you’ve handled this situation!!!
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Mmepozer
Frustrating Checkout Glitch: Unable to Redeem KrisFlyer Miles Due to Missing OTPs
I am extremely disappointed with the payment process on the Pelago app when attempting to redeem KrisFlyer miles. Every time I select the option to pay with my KrisFlyer miles, the cart times out before I ever receive the required 6-digit verification code (OTP).
Clicking the "Resend Code" button does not fix the issue—the code simply never arrives. I have extensively attempted to troubleshoot this problem by trying two different phone numbers over multiple days across different network environments, but the result is always the same failure.
Because the payment system repeatedly locks out users attempting to redeem earned rewards, it raises a serious question: Is this persistent system error a deliberate attempt to deter customers from actually using their KrisFlyer miles to pay?
Pelago needs to urgently address and fix this authentication/checkout timeout bug. As a partner of Singapore Airlines, a smooth redemption experience should be the bare minimum.
Clicking the "Resend Code" button does not fix the issue—the code simply never arrives. I have extensively attempted to troubleshoot this problem by trying two different phone numbers over multiple days across different network environments, but the result is always the same failure.
Because the payment system repeatedly locks out users attempting to redeem earned rewards, it raises a serious question: Is this persistent system error a deliberate attempt to deter customers from actually using their KrisFlyer miles to pay?
Pelago needs to urgently address and fix this authentication/checkout timeout bug. As a partner of Singapore Airlines, a smooth redemption experience should be the bare minimum.
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MMWINY
Pelago by Singpore Airlines - Highly Recommended
Pelago has the best deals. Everytime I spend I get miles on my KrisFlyer :)
I will check Pelago everytime I book tickets now.
I also got free tickets for Universal Studios just because I used KrisFlyer miles through Pelago..
Also used for free global sim and many more attractions.. highly recommended.
I will check Pelago everytime I book tickets now.
I also got free tickets for Universal Studios just because I used KrisFlyer miles through Pelago..
Also used for free global sim and many more attractions.. highly recommended.
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PPriyamSS
Excellent
I used it for 3 days when I was in Singapore. The coverage and speed were excellent. Couldn’t fault it. Excellent deal.
HUHenry UAE
