Excellent
I used it for 3 days when I was in Singapore. The coverage and speed were excellent. Couldn’t fault it. Excellent deal.
EZY ESIM
The Pelago eSIM installed seamlessly at the airport on arrival in Singapore. In the past I have found some eSIM installations to be super frustrating like you need to be some super alpha coder to navigate a hit or miss process!
Poor service, unprofessional travel agent. Misleading products.
The product title and description is sometimes misleading. The most important things are given only in T&C. Eg, when book some theme park that need reservation, it won’t help you to make the reservation, even they ask you which date you will go. Instead, they give you a prepaid ticket valid for one year to let you book reservation your own. It’s very confusing, and quite misleading because it asked you the date. When reach out to the customer service, they are not going to help you. They use hundreds of words to let you know which part in T&C you were missing, to prove you are quite stupid. Alright, you are SIA group app, you won’t be wrong. It is the user like me that being so stupid not to read all T&C. My bad for sure. So please do not advertise me and stupid users like me to download it. Leave it to the smart users lah :)
The reviews and the purchase history of products are widely loading from other apps, like TripAdvisor. Even the product descriptions and pictures. But the purchasing workflow is missing. And I reasonable doubt if they understand what they are selling and have really sold any. So it makes the Pelago app a child-made information portal without any production knowledge.
You can see the ambition from SIA to do everything around your travel; however, its staff won’t help.
The reviews and the purchase history of products are widely loading from other apps, like TripAdvisor. Even the product descriptions and pictures. But the purchasing workflow is missing. And I reasonable doubt if they understand what they are selling and have really sold any. So it makes the Pelago app a child-made information portal without any production knowledge.
You can see the ambition from SIA to do everything around your travel; however, its staff won’t help.
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HONGKONG DISNEYLAND
VERY EASY & SMOOTH BY PELAGO
TRASH APP
Tried to redeem the miles on this app and it turns out failed with stupid reason: the promo code is already redeemed. If it cant be used, why put it in the 1st place??? And the worse part is it takes 6 WEEKS to refund my miles! Very stupid
Poor network
Pelago was relatively easy to setup with a single click installation on eSIM. However, network quality was terrible in Singapore and India. Very patchy network all across, almost never worked in apartments/houses. App also never shows you the remaining data or the expiry date/time that other apps show. Not very impressed unfortunately.
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Bad customer experience
Offered promotion code but indicated expired when trying to redeem. Check on the email, no expiry date being given.
Apps can’t log in with Kris membership
What’s wrong with this app, Can never log in with Kris membership? It will send an OTP but where to key it? Total madness
Alot of room for improvement
App keeps bringing me to Url when trying to book, and kept asking me to login to my krisflyer account. Gave up after multiple tries and went with klook instead
Service is the worst I ever experienced
My Disney cruise was cancelled due to Disney cruise delayed. Received an email to rebook through submitting Google form. They indicated to update the rebooking status by 10 Oct. but until today, I have not received any update despite I raised tickets and sent messages demanding for update. Very poor service.
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An ticketing company that outsource
Similarly to others, had book a Disney cruise experience and found out many issues.
1. To make changes, cannot do it in Disney cruise app have to contact Pelago then they contact their agent.
2. Disney cruise reservation is done by another company which means more middle men and processing time.
3. Agent only enter one passenger name instead of 4. I am already having issues now let alone during boarding day.
4. Non existence customer service for Pelago. No reply after 1-2 months and multiple chasing.
Lesson learnt. Just as buying airplane ticket should go to Singapore Air website, buying Disney cruise should buy from Disney Cruise website direct. You are not the owner of the ticket if you are not the one who purchase it from Disney. Disney only recognise the agent as the owner and will deny any changes or updates to your booking.
1. To make changes, cannot do it in Disney cruise app have to contact Pelago then they contact their agent.
2. Disney cruise reservation is done by another company which means more middle men and processing time.
3. Agent only enter one passenger name instead of 4. I am already having issues now let alone during boarding day.
4. Non existence customer service for Pelago. No reply after 1-2 months and multiple chasing.
Lesson learnt. Just as buying airplane ticket should go to Singapore Air website, buying Disney cruise should buy from Disney Cruise website direct. You are not the owner of the ticket if you are not the one who purchase it from Disney. Disney only recognise the agent as the owner and will deny any changes or updates to your booking.
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Scam and Poor Customer Service. Avoid them please.
An absolute scam! Their system made a mistake and they refuse to admit nor refund me. When making a booking, there was a calendar to filter to my preferred date. There was no mention whether my date selected was a peak or non-peak date. But the option given to me was non-peak. Logically, anyone would assume that it is valid. It even showed up on my booking confirmation. Yet when the ticket is sent to me, my booking date is not the same as the ticket date. I had to submit multiple tickets and even took an unconventional method to get hold of their Head of Customer Experience to even get a reply from them. Yet, all of them keep telling me to go on the date specified on the ticket not my booked date?!?! No refund. No resolution. They tried to give me 10% voucher to my accout for the next booking out of "goodwill". That does not even cover my loss. The Head of Customer Experince has also since been uncontactble. Highly suggest everyone to avoid booking through Pelago. There are a lot of other providers who offer it at same or better prices.
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Can’t even login to KrisFlyer
It will send me OTP after logging into KrisFlyer but there is no page to enter the OTP
Perth Mint
Absolutely wonderful experience and the souvenirs are a keepsake.
App platform doesnt work properly
After choosing date, nothing was reflected… i think the app is full of bugs
Log in w Krisflyer always difficult
Which is ironic
Non-existent customer service
There’s no way to change or cancel my booking. When reaching out through the support, it just keeps putting me through the AI and there’s absolutely no way to get in contact with a real human. Absolute scam of an app, avoid at all costs.
Terrible customer service
Bought tickets to Oceanarium 1 month ago. It was closed early the day I went which Pelago did not include in the early closure dates. Till today I'm still waiting for Pelago to confirm that it was closed early so that can give me a refund. Customer service has also stopped replying me for more than a week already. Terrible service, not worth the stress buying tickets through them.
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Ultimate Travel Apps
Use referral code P9B3oS to get 2 x promo codes 💰💰 we booked our travel essentials from eSIM to attractions tickets here, very easy to use.
Tons of options and super easy to use
Used Pelago on my recent Morocco trip and loved it! There were so many activities and tours to choose from, and booking was super simple. The app is intuitive quite easy to use, and the best part that I earned KrisFlyer miles! Definitely using it again for my next trip!
