Poor customer service
I’m trying to move my pension to another service they are making it hard work all information they recon is wrong my name isn’t right after 60 plus years think I know my name yet I can log in to my account but they can’t transfer it
Scamming
Pension providers
Very happy customer!
I am a great fan of PensionBee and find the App incredibly easy to use and it is very well laid out. If I have any dealings with PensionBee direct the staff are exceptional in terms of explaining and answering any queries and are the epitome of customer service excellence. Thank you all!
Blank screen
Recently the app has been getting better, more aligned with the website. But the latest update completely broke things. As other reviewers have noticed, it’s now just a blank screen. And I’m on the latest version which claims to have fixed the blank screen issue, but it hasn’t.
Don’t people test software before releasing it anymore? PersionBee is supposed to be a ‘fintech’ company - using technology to manage finances. I hope they have better technology than this managing my pension pot.
Don’t people test software before releasing it anymore? PersionBee is supposed to be a ‘fintech’ company - using technology to manage finances. I hope they have better technology than this managing my pension pot.
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Blank Screen Fixed
Fantastic, rapid response from the developers and issue now fixed and app back to its 5 star status
Broken app
App had a blank screen for a while. An update is release, no blank screen but… after entering personal details and entering the address, manually because postcode search is broken… it’s words not mine, then won’t progress past the address screen after pressing the Yellow next button. Stuck…. So, you’ve replaced one broken app with another slightly different broken app!
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Blank screen
Last update - 29th Sep 2026 - when the app loads, it's just a white screen. Can't see or do anything on it?
Exceptional Company
I’ve had the best experience with PensionBee. My investments have grown much better than the other investments I’ve made and their customer service is superb. I thoroughly recommend them.
Blank screen
Great app, transferred my pension over eventually, but easily, but after today’s update, when I open the app I just have a blank white screen! Please fix.
Great
Latest update a fail…
… it needed a full de/ re-install to work.
The app itself, and service I’ve had, is great though.
… it needed a full de/ re-install to work.
The app itself, and service I’ve had, is great though.
App has stopped working
Since the last update I can no longer log in! No help from customer service
Moving pensions and removing the app
Moving pensions and removing the app
About the last update
Last update make it worse now the screen it’s white blank and that’s it I don’t have the access again . I sending them email if the issue it’s not fix it ., I will transfer my pension to another provider
Cant log in?!
Tried to log in using an existing account. I enter my email, password, and pin. Then it asks for NI number, so I enter that too. App says it’s already registered, please sign in to existing account. That’s what I was doing! So click the existing account button, and it’s an endless loop of the same problem. I cannot physically sign in!
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Review
Why are you forced to create & confirm s pin number every time you log into the account?
Review
Very little communication,have never spoken to a real person
So Easy to combine old pensions in one with PensionBee
Love PensionBee they did all the work in funding my old pensions and combining them all. Would most certainly recommend them. Very happy ☺️
You need a Senior Product Manager to own the App! Poor App experience
The PensionBee app used, to be simple and polished but since the latest update the UX/UI has taken a big step backwards. On iPhone the app doesn’t even properly fill the screen anymore, leaving huge unused areas and making the whole experience feel poorly optimised and unfinished. For a financial app, this doesn’t really signal quality and trust. Even though the functionality for managing my pension is there; visually it’s a mess, and ultimately puts me off using the app entirely. This is MVP at best. Please fix the iPhone layout and I will amend my score. From a final ai product perspective, PensionBee is a great service otherwise. Thumbs (nearly) up!
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Best Pension Option
I was looking for a way to access my pension on my terms when I wanted to. Pension Bee has been absolutely superb at growing my pension as well
As allowing me to access it at any time. Allowing me to see the growth in the app and withdrawing money as I wanted. Highly recommend.
As allowing me to access it at any time. Allowing me to see the growth in the app and withdrawing money as I wanted. Highly recommend.
Simple
I was nervous about using PensionBee initially. I thought it would be a complicated process, transferring my pensions but it was so simple and now I feel much not in control!
Trustworthy
I asked PensionBee to manage several small pensions I had from over the years and the financial performance of these has been truly outstanding
