The Best App and Taxi Company
Always first class service and quality drivers and cars.
Please Avoid
I had an extremely disappointing experience with Peterborough Cars and would not recommend their service.
• I was overcharged £35 because they counted infants as full passengers, which goes against official transport guidance. This charge was never made clear at the time of booking.
• The driver threatened to leave me and my family stranded at the airport, which was shocking and completely unprofessional.
• They also added a waiting time charge, but there is no clear policy available on when it starts or how it’s calculated.
• I was overcharged £35 because they counted infants as full passengers, which goes against official transport guidance. This charge was never made clear at the time of booking.
• The driver threatened to leave me and my family stranded at the airport, which was shocking and completely unprofessional.
• They also added a waiting time charge, but there is no clear policy available on when it starts or how it’s calculated.
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Useless
The app doesn’t even let me sign up. When I put my number in it says it’s sent me a text message with a code but nothing ever gets sent to me.
Excellent service
Very friendly driver and helpful getting me into the car. I am visually impaired and use a white cane. His assistance was greatly appreciated
Late
Cheap taxi but always late 10-15 min even if you use preorder service
Improvements required all round
Started the cab booking but stopped at the payment stage to send a WhatsApp message to a friend to check they hadn’t already booked a taxi.This app assumed I wanted the cab and sent a booking confirmation through. (Luckily they hadn’t).
Some drivers literally don’t know where they’re going, even though the address has been sent to them and it’s in their sat nav. Makes me nervous as a female passenger. A polite greeting when you get into the car would also be a way to alleviate this.
Some drivers literally don’t know where they’re going, even though the address has been sent to them and it’s in their sat nav. Makes me nervous as a female passenger. A polite greeting when you get into the car would also be a way to alleviate this.
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Can’t add card
Main reason for using apps is to pay by card for journeys however, for several months I’ve been unable to add my card to the account. Had no issue before but since I’ve got a new phone and number will not let me add payment details.
Often late
First 2 or 3 times was good. Always late to arrive since then, I will no longer be using Peterborough cars in future after their poor service
Horrible
Horrible company, always late
Works well apart from….
I love the app, it’s worked flawlessly for months until the latest update.
Now whenever I try and book a new journey I’m stuck being forced to rate my previous driver.
There is no way to remove this and without rating the app is useless.
I appreciate driver feedback is important but please do not make it mandatory.
Now whenever I try and book a new journey I’m stuck being forced to rate my previous driver.
There is no way to remove this and without rating the app is useless.
I appreciate driver feedback is important but please do not make it mandatory.
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Con
They just leave you out and take your money
Their rewards program is actually a scam
Their rewards program initially discounts the Journey with your points but later on bills your bank again for the difference lmao. What’s the point.
Bad experience
Never find a driver for me i am booking taxi then i have to wait 20 min even though they says finding drivers for you it’s not really good, it’s making our journey late i am not using this app anymore.
Loyalty points
I have been using this company for years on the app it’s that you can redeem your loyalty points with your fare. I went to the office at serpentine even called the office and no one can tell me why it don’t work.
I was very happy with this company always on time but after this experience I have to consider if I be using them in future.
I was very happy with this company always on time but after this experience I have to consider if I be using them in future.
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App problem
Rang them as the app would not send a reset code to email or tel number, spoke to a chap who hadn’t got a clue what I was on about then transferred me without warning and the other guy didn’t even know I was being transferred! Bad customer service!!!
Change it back
I’ve used the app for years, brilliant. Tried to book just now. The “Request Journey” tab has disappeared from the bottom of the screen on my iPhone, I can’t complete the booking. It appears on my iPad but I’m not carrying that around. Can you look into this?
Service better then app
More then often have to call because can’t do through app. Picks where I m put where to go and that’s it click book now and nothing just stays on that screen.
No OTP
Unable to register as no OTP comes from app site
Misleading price - Charged me a different price to what the app stated
I have travelled with this company for years and usually the service is normal (late very often, but fortunately I book in advance with that in mind), today I had already been charged £8 for a round trip that I do everyday, but when I was already on the way back this amount was refunded and I was charged £10 with NO NOTICE. It’s not because of the £2, but as a customer I lile to know how much I am paying from the begining, so I can have a choice. Booking #4943881 Thank you
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Hard to cancel in app if taking too long to send driver
Hard to cancel if driver is taking too long to be allocated
