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Philips HearLink

Philips HearLink

by SBO Hearing AS

179 ratings
54 reviews
💪 Health & Fitness
🏥 Medical

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • May 10, 2019
  • October 14, 2021

Developer

SBO Hearing AS
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Philips HearLink screenshot #1 for iPhone
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Philips HearLink screenshot #7 for iPhone
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About

Control your Philips HearLink wireless hearing aids discreetly from your mobile device. Adjust volume, change programs, stream audio, and even locate your devices. Offers personalized sound experiences with a streaming equalizer for compatible models.

✓Remote control for hearing aids
✓Adjust volume and programs
✓Stream audio from TV adapters
✓Stream phone microphone
✓Check battery and connection status
✓Find my hearing aids function
✓Streaming equalizer
Show original description

What's New in Philips HearLink

2.5.0

October 14, 2021

Thank you for using Philips HearLink! To improve your experience, we regularly update the app to make it more reliable and easier to use. Improvements and bug fixes in this update include: • Compatibility with new Philips hearing aids • Minor performance improvements • Bug fixes for connectivity issues

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User reviews

Most RecentHighest RatedLowest Rated

App rarely connects to hearing aids

App will rarely connect to hearing aids and when it does often only right. I have tried the re-pair instructions like turn off/on BT, turn off/on aids, disconnect other BT devices, restart iPhone etc
None of those reliably help. I even left my iwatch home this evening but still only R would connect when in a restaurant. To release an app that is incompatible with other Apple BT device is unbelievable.
A 2.4 overall rating is much higher than it should be.
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Maynard11!Maynard11!

Response from developer

Hi, thank you for reaching out and we are sorry for the inconvenience. To improve connectivity, we recommend you keep the phone as close as possible and avoid having multiple devices connected at once. We also welcome you to contact us at philipshearingsolutions@demant.com, we have more workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care

IPhone microphone

When talking on my iPhone, the microphone only works if the hearing aids are connected or the phone is in speaker mode. If the hearing aids are not connected, the person I’m talking to can not understand what I’m saying. The sound is garbled.
I have unlinked and relinked Bluetooth. I have deleted and reinstalled app. I have wiped the iPhone and reinstalled from backup. The only solution I can think of is to buy a new phone and reinstall all information piece by piece. Reinstalling from backup would just reinstall the software problem.
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JimmyBarefootJimmyBarefoot

Response from developer

Hi, thank you for reaching out and we are sorry for the inconvenience. If the hearing aids are not connected to the phone via Bluetooth, there should not be an interference. We welcome you to contact us at philipshearingsolutions@demant.com, we have some workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care

Great for two years and then….

I’ve enjoyed having this app as it provides dual purpose. I use it as ear pod for calls and adjusting or changing my hearing aid options. Yesterday, they weren’t paired with phone (Same phone) so I tried to pair them and haven’t been able to ever since. I’ve tried everything they recommend. I even deleted the app and downloaded again. So frustrating and now I see others have had the same issue.
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NapaweNapawe

Response from developer

Hi, thank you for reaching out and we are sorry for the inconvenience. Could you share some more details with us at philipshearingsolutions@demant.com? We will try to find a workaround that is helpful for you. Kind regards, Marc - Philips Consumer Care

Drops one or both

The app consistently drops one or both of the hearing aids. The only way to get everybody back on track is to restart the app.

In reading reviews, the developer response frequently is “contact us we have workarounds.” Marc, if you have workarounds, why don’t you share them with everyone by adding them to your description of the app? That would save a great deal of frustration if the workarounds actually work.
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LagunaMikeLagunaMike

Response from developer

Dear Mike, thank you for reaching out and we are sorry for the inconvenience. As our workarounds vary depending on the specific issue and device, we direct people to our email in order to tailor the solution to their present circumstances. In this way, we can easily follow up if more information is needed. There is also a FAQ section on our website, https://www.hearingsolutions.philips.com/, where you can find the answers to typical questions. Kind regards, Marc

Hearing aids

I’m ready to take them back - I had issues with phone calls cutting out. Took to Costco- there was an update- worked fine for a bit- still having issues where my Bluetooth doesn’t work in on ear - so frustrating guess I’ll be taking them back and looking into an alternative
Craftyone55Craftyone55
See 49 more reviews

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FAQ

What does the Philips HearLink app do?

The Philips HearLink app allows you to discreetly control your compatible Philips HearLink wireless hearing aids. You can change listening programs, adjust volume, mute your devices, and activate streaming options directly from your mobile phone.

What are the key features of the Philips HearLink app?

Key features include remote control for hearing aids, volume adjustment, program selection, audio streaming from TV adapters and your phone's microphone, battery level checks, a 'Find my hearing aids' function, and a streaming equalizer for personalized sound when watching movies or listening to audio.

Is the Philips HearLink app free to use?

Yes, the Philips HearLink app is available for free. There are no mentioned in-app purchases or subscription fees associated with its use.

Which hearing aid models are compatible with the Philips HearLink app?

The app is compatible with all Philips HearLink wireless hearing aids, with the exception of the IIC, CIC, and ITC models. Some features, like the streaming equalizer, may not be available on all models, such as the Philips HearLink 2000 and 3000.

How can I get the best experience with the Philips HearLink app?

For the best experience, it is recommended to use the latest version of iOS on your mobile device. Ensure your hearing aids are compatible and that you have the latest app version installed. You can find detailed instructions within the app's settings.