Philips HearLink User Reviews

Name: Philips HearLink
Rating: 2.4 (179 reviews)

Philips HearLink

SBO Hearing AS

💪 Health & Fitness

🏥 Medical

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App rarely connects to hearing aids

App will rarely connect to hearing aids and when it does often only right. I have tried the re-pair instructions like turn off/on BT, turn off/on aids, disconnect other BT devices, restart iPhone etc
None of those reliably help. I even left my iwatch home this evening but still only R would connect when in a restaurant. To release an app that is incompatible with other Apple BT device is unbelievable.
A 2.4 overall rating is much higher than it should be.

Maynard11!

2 years ago

Response from developer

Hi, thank you for reaching out and we are sorry for the inconvenience. To improve connectivity, we recommend you keep the phone as close as possible and avoid having multiple devices connected at once. We also welcome you to contact us at philipshearingsolutions@demant.com, we have more workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care

IPhone microphone

When talking on my iPhone, the microphone only works if the hearing aids are connected or the phone is in speaker mode. If the hearing aids are not connected, the person I’m talking to can not understand what I’m saying. The sound is garbled.
I have unlinked and relinked Bluetooth. I have deleted and reinstalled app. I have wiped the iPhone and reinstalled from backup. The only solution I can think of is to buy a new phone and reinstall all information piece by piece. Reinstalling from backup would just reinstall the software problem.

JimmyBarefoot

3 years ago

Response from developer

Hi, thank you for reaching out and we are sorry for the inconvenience. If the hearing aids are not connected to the phone via Bluetooth, there should not be an interference. We welcome you to contact us at philipshearingsolutions@demant.com, we have some workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care

Great for two years and then….

I’ve enjoyed having this app as it provides dual purpose. I use it as ear pod for calls and adjusting or changing my hearing aid options. Yesterday, they weren’t paired with phone (Same phone) so I tried to pair them and haven’t been able to ever since. I’ve tried everything they recommend. I even deleted the app and downloaded again. So frustrating and now I see others have had the same issue.

Napawe

3 years ago

Response from developer

Hi, thank you for reaching out and we are sorry for the inconvenience. Could you share some more details with us at philipshearingsolutions@demant.com? We will try to find a workaround that is helpful for you. Kind regards, Marc - Philips Consumer Care

Drops one or both

The app consistently drops one or both of the hearing aids. The only way to get everybody back on track is to restart the app.

In reading reviews, the developer response frequently is “contact us we have workarounds.” Marc, if you have workarounds, why don’t you share them with everyone by adding them to your description of the app? That would save a great deal of frustration if the workarounds actually work.

LagunaMike

3 years ago

Response from developer

Dear Mike, thank you for reaching out and we are sorry for the inconvenience. As our workarounds vary depending on the specific issue and device, we direct people to our email in order to tailor the solution to their present circumstances. In this way, we can easily follow up if more information is needed. There is also a FAQ section on our website, https://www.hearingsolutions.philips.com/, where you can find the answers to typical questions. Kind regards, Marc

Hearing aids

I’m ready to take them back - I had issues with phone calls cutting out. Took to Costco- there was an update- worked fine for a bit- still having issues where my Bluetooth doesn’t work in on ear - so frustrating guess I’ll be taking them back and looking into an alternative

Craftyone55

3 years ago

App hangs on certain screens

I have had to delete and re-download the app several times. When you are trying to troubleshoot why your aids are suddenly not pairing, the instructions refer to “turn your aids off and on” or “unpair and re-pair” without telling you HOW. Assuming you know. So you click into more screens and then IT WILL NOT LET YOU GO BACK. so I sit here with paired aids but can’t adjust anything cause it is stuck in Demo mode with no way out. I am pretty tech literate so if I have trouble I can’t imagine how an older person can deal. Need user acceptance testing with older users.

Alison Tee

3 years ago

Response from developer

Dear Alison, thank you for reaching out and we are sorry for the inconvenience. We welcome you to contact us through one of our call centers at (800) 327-4779 or via email at philipshearingsolutions@demant.com. We can help you with the steps to pair and re-pair your hearing aids with the app. Kind regards, Marc - Philips Hearing Solutions

Worst Hearing Aid App

Previous hearing aid apps allowed me to change the direction of the microphone so if I was in a crowded restaurant I could eliminate the noise behind me and focus on people in front of me. I don’t have that control with this app.

When I change from P1 to P2 the voices get muddy and the background noise is amplified and I can’t understand anything people are saying. It’s horrible. P2 is worthless. Generally I’m not happy with these hearing aids and the functionality of the app makes it even more frustrating.

SoHotSki

3 years ago

Response from developer

Dear SoHotSki, thank you for reaching out and we are sorry for the inconvenience. The programs can be adjusted by your hearing care professional, so that they adapt better to your needs. However, we welcome you to share some more details with us at philipshearingsolutions@demant.com, we may have some workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care

Buggy

Been a customer for couple of years. Every IOS update, app goes wonky. Your last update yr ago not good enough. Frustrating! App will not pair properly with Phillips 9010. Sporadic functions operable through settings, but not full suite. Pairing is w/iPhone SE 2nd gen. App loads , but remote functions unavailable. My workaround is the widget in control center, adequate but imprecise. Have done multiple app and system reiniatations.

Spotsdad

3 years ago

Worked, didn’t work, now works again.

Had my HA since June of 2022. Using my iPhone 11 and iOS 14, everything worked fine. Company made me upgrade to iOS15, suddenly the HA were very hit and miss. Upgraded again to iOS 16, everything is fine.

ronroy75

4 years ago

Desperately needs an update

This is a very clunky app. One or both ears disconnect several times a day. If your phone is not nearby the app says the aids are disconnected. The iPhone indicates you are connected. At times somehow the app changes sound settings on its own.

There must be a fix to this. Looks like it has been a very long time since this app was updated.

BigMurphyCat

4 years ago

Bare Bones

I was instructed to download this app when I bought my hearing aids. It serves its purpose but nothing more. The equalizer function is worthless.
The volume control is useful to lower the volume in certain noisy situations. Would be helpful to have an Apple Watch version to control the volume when your in a situation where you need to lower the volume but don’t want to take out your phone.

WTRskier

4 years ago

Constant Bluetooth connectivity issues.

I really am enjoying the hearing aids. Dramatic change for me. That makes my app experience even more disappointing. Called the audiologist at Phillips two times. They both were great. Having followed their instructions I still have to reboot my iPhone multiple times a day to regain the Bluetooth connection in either one or both ears.

Fgsnyder

4 years ago

Response from developer

Dear Fgsnyder, thank you for the feedback. We are happy that your Hearing Aids have helped with your hearing and we apologize for the inconvenience. We welcome you to reach out at philipshearingsolutions@demant.com with some more details, we have some workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care

Frustrating app to work with

I purchased a pair of hearing aids, model 9030, from Costco 2 weeks ago. I really like the hearing aids but the app is very frustrating. They connect to my phone when I first put them on in the morning but after that it is a real hit and miss situation. They won’t reconnect automatically if I walk away from the phone. The majority of the time they will not reconnect even after powering everything down and turning back on. The only reliable way to stay connected is to carry my phone around with me all the time. Bummer!

zappgator

4 years ago

Response from developer

Dear Zappgator, thank you for the feedback and we are sorry for the inconvenience. Our Development team is always trying to improve our app, so we welcome you to contact us at philipshearingsolutions@demant.com, we have some workarounds that might be helpful. Kind regards, Marc - Philips Consumer Care

Terrible Streaming Quality

App is ok to control the devices but streaming quality is terrible. Audio drops frequently and is often distorted. I can usually head callers although they complain of poor audio quality from my end. Honestly, the performance is what you would have expected from first generation Bluetooth. Short range, drops, poor quality.

drgardner

4 years ago

Response from developer

Dear Drgardner, thank you for the feedback and we are sorry for the inconvenience. Our development team is always trying to improve our app, so, if you would like to share in more detail the issues you are experiencing, we welcome you to contact us at philipshearingsolutions@demant.com. Kind regards, Marc - Philips Consumer Care

When it works, it works. However

The Phillips hearing aids seem to work fine. It’s the app, or even the hearing aids and how they link with the app that doesn’t work well. Occasionally both work to stream audio, or just one will work. This is after unpairing, deleting app, reinstalling… etc. Frustrating

ajfromco

4 years ago

Disconnected

This app always tells me my hearing aids are disconnected even when they aren’t. This happens everyday so I never know how much battery life that is left. Starts out at 100% but approximately 3 hours later it tells me that the hearing aids are disconnected. I thought the problem was the hearing aids but it appears to be the app

sboga998

4 years ago

Disappointed with app and hearing aids with an iPhone connection

Just received a iPhone 15 and the best reaction is that when connected to the phone and the hearing aids all is good. However if you put your phone down and walk away everything fails from there. I loose connection with the app and also the iPhone.
To regain connection I need to restart the app and leave it running in the background and maybe the hearing aids may connect to the phone and maybe not. Not very happy as a new Philips user. Will continue for another week or so but if this is the way forward back to Costco they go. My old hearing aids by another manufacturer were rock solid with connections to the app and phone.

Papagoose23

4 years ago

Need Upgrade for IPhone13

I haven’t had any trouble with my hearing app until I upgraded my iPhone to a 13 mini series. Can’t get it to work. Help

SexySeniorCutizen

4 years ago

Missing options

I used to have all three option on the remote control page: 1 General, 2 Speech in noise and 3 Classroom. On the latest update options 2 and 3 disappeared. Without the various options I have no need to keep this app on my phone. Solutions?

HowardPHill