.
The app, like the vacuum cleaner, is extremely buggy, so I don't recommend it at all.
Buggy. Doesn’t do.
Poor. Cleaning plans don’t save. Custom cleaning plans don’t allow selection of more than one room with scheduling
Do better please
Do better please
Robot Vacuum Navigation and Mapping Issues
Hello,
My robot vacuum cleaner regularly experiences navigation and mapping issues.
It randomly modifies the saved map, making it unusable for further cleaning. The robot often cannot determine its location, even though the internet connection is stable and of good quality.
Additionally, after returning to the charging dock to recharge, it frequently fails to resume cleaning from the point where it stopped and instead ends the cleaning session or behaves incorrectly.
I would appreciate your assistance in identifying the cause of this issue and advising on possible solutions.
My robot vacuum cleaner regularly experiences navigation and mapping issues.
It randomly modifies the saved map, making it unusable for further cleaning. The robot often cannot determine its location, even though the internet connection is stable and of good quality.
Additionally, after returning to the charging dock to recharge, it frequently fails to resume cleaning from the point where it stopped and instead ends the cleaning session or behaves incorrectly.
I would appreciate your assistance in identifying the cause of this issue and advising on possible solutions.
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Won’t load map
Seems to be a problem with my app not “loading map”. The machine works fine and has obviously mapped for it to work. But the app won’t show my map! Any updates to fix this?
I’ve uninstalled several times and started from reset but still will not load
I’ve uninstalled several times and started from reset but still will not load
conflict custome and regular clean at robot x3000 series
hello;
when i change the order of the regular clean ,it doesnt work; another problem is when robot in custom clean mode and suddenly stuck somewhere ,it reprogrammed to regular clean; plz update
when i change the order of the regular clean ,it doesnt work; another problem is when robot in custom clean mode and suddenly stuck somewhere ,it reprogrammed to regular clean; plz update
Interesting device
Well worth the purchase if you buy it cheap. It’s obviously very clever inside but really does take some getting used to. The map changes randomly. No go areas change location. Strange user interface at times. Gets stuck quite a lot. My fault but it should be better. When it goes over a rug the back water and dust bucket comes off. Very very unsecured . My fix. Just use it as vacuum. The mop is useless anyway. Just drags a wet cloth around and around. In saying all this I’ve dialled the product in. The dust bin is constantly full of dust and hair. It’s a really small bin because all the other space is for the mop water. I have just bought another unit with the auto empty bin. I will have a spare vacuum. At this crazy low price of $225 Australian. I can’t go wrong. The other unit by itself was just over $100 dollars. So in summary the 2000 does well with vacuum and you should ignore the mop and once you get use to it. Then it does a really good job. I see today it just got an Alexa/google update so even better. Cheers.
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Map gets cracked often
I found my machine often crack the map and its set up and does cleaning in a wired way leaving half the place untouched. I have to delete the map and remap to make work usual. It happened 3-4 times and its disgusting
Flo
Please integrate Alexa or Apple Home
로봇 청소기
Great
Bugs
Still have a lot of bugs that need to be fixed.
conflict custome and regular clean at robot x3000 series
when robot stock somewhere,my custome clean changed to regular plan and when i choose the custome clean the plan restart again and clean from begenning ,please update
Response from developer
I understand how frustrating it is to have your custom cleaning plan changed to regular cleaning because your robot got stuck. Please be reminded that once the cleaning session gets interrupted it will not resume from where it left off and that is normal. To ensure a smooth, uninterrupted cleaning experience, make sure your robot's sensors are clean. Thank you, Philips Home Living
Update glitch
Update Glitch
Since updating my Philips HomeRun robot app, it hasn’t been working properly. It keeps repeating “connected” again and again. I’ve checked everything, but nothing seems to work. The robot keeps disconnecting from Wi-Fi.
Since updating my Philips HomeRun robot app, it hasn’t been working properly. It keeps repeating “connected” again and again. I’ve checked everything, but nothing seems to work. The robot keeps disconnecting from Wi-Fi.
Bot randomly speaks waking us up
Bot randomly speaks waking us up
Did
This app will not download to my iPhone.
What’s going on?
What’s going on?
Very pleased with this app
App works well. Physical device is really good. There was one occurrence where the map disappeared but it came back and this hasn’t happened since. Really wish this all had HomeKit, Siri and Shortcuts support.
keep deleting maps!!!!!
The robot is okay. Although having some issues from time to time. The app is the worst! It works fine for about 1 month, then keeps deleting maps for different floors! Had to scan many many times to create maps! So annoying!
Freedom
Speechless
Easy efficient and accurate
Everything is great , the wet clean part needs better mop, water stays on floor like small pods, however it’s good too, I use both dry and wet cleaning , great buy 🥰🥰
So very poor
The app is so very poor when trying to assign rooms it refuses split them and is unable to recognise physical walls when creating no go areas. So yourself a favour and get a certain Chinese model and app at half the price
Update:
The developer responded with a basic response which was just patronising. Having already carried out the suggested recommendation (it’s in the manual anyway) neither the app or device works in a satisfactory manner. Update the mapping software, improve the connectivity between the device and app and then it might begin to work.
You may also wish to look at the latency issues when using the app via the WAN proxy as it is almost non responsive with over a 50 second delay from action to response. It’s just poor
Update:
The developer responded with a basic response which was just patronising. Having already carried out the suggested recommendation (it’s in the manual anyway) neither the app or device works in a satisfactory manner. Update the mapping software, improve the connectivity between the device and app and then it might begin to work.
You may also wish to look at the latency issues when using the app via the WAN proxy as it is almost non responsive with over a 50 second delay from action to response. It’s just poor
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Worst app every
More than a 500USD FOR THE appliance and the application like this not working we need to turn off 100 time to clean a room
