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Philly Pretzel Factory

Philly Pretzel Factory

Philly Born and Bread

4.1K ratings
54 reviews
🍔 Food & Drink
🛍️ Shopping
Free

Details

  • Released
  • Updated
  • December 14, 2016
  • June 8, 2026

Features

Developer

Soft Pretzel Franchise Systems, Inc.
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Philly Pretzel Factory screenshot #1 for iPhone
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Philly Pretzel Factory screenshot #6 for iPhone
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About

Manage your gift card balance and find nearby locations for authentic Philly-style soft pretzels. This app connects you to the world's largest Philly-style pretzel bakery.

✓Gift card tracking
✓Redeem gift cards
✓Store locator
✓Find pretzel locations
✓Philly-style pretzels
Show original description

What users say

Summarized from real user reviews of Philly Pretzel Factory. Based on 4.1K reviews and a 4.9/5 average, it highlights the 9 positives and 23 negatives reviewers mention most about this Food & Drink app.

Positive things

  • 🚀Great Taste
  • 👍Excellent service and quality pretzel
  • 👍Very helpful and kind
  • 👍Staff are very friendly, establishment is very clean & pretzels are delicious
  • 👍Always great pretzels! Hot and fresh. Fast service
  • 👍Organized, clean and always friendly service
  • 👍Awesome service
  • 👍Just like I remember from news stands in Philly
  • 👍Always a pleasure and great product

Negative things

  • 🐛Very difficult to figure out how to put an order through
  • 🐛App has issues
  • 🐛Reward does not work
  • 🐛The promos are never in the app, credit card info has to be entered multiple times
  • 🐛App is not always easy to use
  • 🐛App sign in never works
  • 🐛Took my money
  • 🐛Pick up time not allowed
  • 🐛Never works
  • 🐛The app and rewards are pointless
  • 🐛This app is not applying new points and I lost my old points
  • 🐛App not working
  • 🐛App stinks
  • 🐛App needs work
  • 🐛App logged me out
  • 🐛Lost all my points!!!
  • 🐛Garbage
  • 🐛Never Works
  • 🐛Great pretzels, terrible app
  • 🐛Could use some work
  • 🐛The Rewards App is teeth cringing material!
  • 🐛Horrible App
  • 🐛Unable to register
See all reviews

What's New in Philly Pretzel Factory

2.3.0

June 8, 2026

UI Improvements.

User reviews

Most RecentHighest RatedLowest Rated

Rewards

After hitting checkout, there was nothing that said available offers to get my 5 free pretzels.
Nance SNance S

Lousy Corp Customer Service

Had an issue resetting my account password. Was directed to call the Corporate phone number. I called the number, nobody picked up and went to voicemail. Nobody returned my message. Also sent an email to the Corporate website, nobody responded.
Dennis-LI-NYDennis-LI-NY

So easy!

Easy to use app. Coupons were easy to apply as well. The whole check out process was simple!
Jaymaa22Jaymaa22

Never loads

App never loads in so I can’t use it. Tried reinstalling numerous times.
Carcrasher34Carcrasher34

Chicken tender tool sold on Amazon

Markettoyourdoor.com
Nonodz sold on Amazon
ALINCHRISALINCHRIS
See 49 more reviews

User experience

🐞

Reported Bugs

3 issues

Can't enter email address to sign up

Bug

Unable to enter username on sign up page

Bug

App won't let me type email address to make an account

Bug
✨

Requested Features

1 request

Add gift card section

Feature

FAQ

What does the Philly Pretzel Factory app do?

The app allows you to track your gift card balance and redeem it at participating locations. It also includes a store locator to help you find the nearest Philly Pretzel Factory.

How do I use my gift card with the app?

You can track your existing gift card balance directly within the app. The app also facilitates the redemption of your gift card when making a purchase at a store.

Is the app free to download and use?

Yes, the Philly Pretzel Factory app is free to download and use. There are no in-app purchases or advertisements mentioned.

Where can I find a Philly Pretzel Factory location?

The app features a built-in store locator. This tool will help you find the nearest franchised location of the Philly Pretzel Factory, allowing you to enjoy their soft pretzels.