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Philly Pretzel Factory

Philly Pretzel Factory

Philly Born and Bread

5K ratings
55 reviews
🍔 Food & Drink
🛍️ Shopping
Free

Details

Released
December 14, 2016
Updated
October 29, 2026

Features

Developer

Soft Pretzel Franchise Systems, Inc.
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Philly Pretzel Factory screenshot #1 for iPhone
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Philly Pretzel Factory screenshot #5 for iPhone
Philly Pretzel Factory screenshot #6 for iPhone
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Reviews summary↘︎
⭐55
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❓8 answered
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📦~ in 3 weeks
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About

Track and redeem gift cards for a renowned pretzel bakery. Discover nearby locations and enjoy their signature soft pretzels. This app helps you manage your loyalty rewards and find your next pretzel fix.

✓Gift card tracking
✓Gift card redemption
✓Store locator
✓Loyalty rewards management
✓Find nearby locations
Show original description

What users say about Philly Pretzel Factory

Reviews of Philly Pretzel Factory are mostly negative: the Food & Drink app is rated 4.9/5 from 5K App Store ratings. What users like most: great Taste, excellent service and quality pretzel. Top complaints: very difficult to figure out how to put an order through, app has issues. Summarized from real user reviews.

Positive things

  • 🚀Great Taste
  • 👍Excellent service and quality pretzel
  • 👍Very helpful and kind
  • 👍Staff are very friendly, establishment is very clean & pretzels are delicious
  • 👍Always great pretzels! Hot and fresh. Fast service
  • 👍Organized, clean and always friendly service
  • 👍Awesome service
  • 👍Just like I remember from news stands in Philly
  • 👍Always a pleasure and great product

Negative things

  • 🐛Very difficult to figure out how to put an order through
  • 🐛App has issues
  • 🐛Reward does not work
  • 🐛The promos are never in the app, credit card info has to be entered multiple times
  • 🐛App is not always easy to use
  • 🐛App sign in never works
  • 🐛Took my money
  • 🐛Pick up time not allowed
  • 🐛Never works
  • 🐛The app and rewards are pointless
  • 🐛This app is not applying new points and I lost my old points
  • 🐛App not working
  • 🐛App stinks
  • 🐛App needs work
  • 🐛App logged me out
  • 🐛Lost all my points!!!
  • 🐛Garbage
  • 🐛Never Works
  • 🐛Great pretzels, terrible app
  • 🐛Could use some work
  • 🐛The Rewards App is teeth cringing material!
  • 🐛Horrible App
  • 🐛Unable to register
See all reviews
+1

What's New in Philly Pretzel Factory

2.3.2

October 29, 2026

UI Improvements

User reviews

Most RecentHighest RatedLowest Rated

Philly Pretzels 100%

Philly pretzels are absolutely amazing. They are the best snack. I use them for all my events.
KKbc0219

Rewards

After hitting checkout, there was nothing that said available offers to get my 5 free pretzels.
NSNance S

Lousy Corp Customer Service

Had an issue resetting my account password. Was directed to call the Corporate phone number. I called the number, nobody picked up and went to voicemail. Nobody returned my message. Also sent an email to the Corporate website, nobody responded.
DDennis-LI-NY

So easy!

Easy to use app. Coupons were easy to apply as well. The whole check out process was simple!
JJaymaa22

Never loads

App never loads in so I can’t use it. Tried reinstalling numerous times.
CCarcrasher34
See 50 more reviews

User experience

🐞

Reported Bugs

3 issues

Can't enter email address to sign up

Bug

Unable to enter username on sign up page

Bug

App won't let me type email address to make an account

Bug
✨

Requested Features

1 request

Add gift card section

Feature

FAQ

How do I redeem my gift card with Philly Pretzel Factory?

You can track and redeem your gift card directly through the Philly Pretzel Factory app. The app is designed to manage your gift card balance and facilitate redemptions at participating locations.

Can I find the nearest Philly Pretzel Factory location using the app?

Yes, the app includes a built-in store locator feature. This allows you to easily find the closest Philly Pretzel Factory to your current location.

What is the overall user sentiment for the Philly Pretzel Factory app?

While users praise the taste and quality of the pretzels, the overall user sentiment for the app is negative. Common complaints include issues with reward redemption, app functionality, and sign-in problems.

Does the Philly Pretzel Factory app have ads?

No, the Philly Pretzel Factory app does not contain advertisements. It is a free application focused on providing loyalty and store location services.

Is the Philly Pretzel Factory app available on all devices?

Based on the provided data, the Philly Pretzel Factory app is currently supported on iPhones. Compatibility with other devices may vary.

How often is the Philly Pretzel Factory app updated?

The latest version of the Philly Pretzel Factory app is 2.3.2, last updated on October 29, 2026. This indicates a history of updates, though the frequency can vary.

What is the age rating for the Philly Pretzel Factory app?

The Philly Pretzel Factory app has an age rating of 4+. This means it is considered appropriate for children aged 4 and older.

What are the main issues users report with the Philly Pretzel Factory app?

Users frequently report that the app is difficult to use, has issues with reward functionality, and experiences problems with sign-in and credit card information entry. Some users have also lost points or had their money taken.