Inconvenient
Terrible UI design. Tons of unnecessary clicks. Poor fit to screen ratio. Payment processing feels extremely outdated. No Apple Pay and no saving credit card details so manual key in payment details every transaction. So bad I just call and pay at pickup.
Time Thief
This is so much work to just order something. You have to pretty much give out the middle launch code to complete an order. If I pay with a credit card why do you need all my personal info? Also, I still can’t figure out how to become a member for rewards. Registering with this app is brutal. 15 minutes just to get the app (had to update!) and order two sandwiches for pickup. You are so lucky they taste great! Would have bailed years ago
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Sandwiches > App
The app is fine. Basic functionality. It would be really helpful if I didn’t have to re-enter my basic info (address) every time I order. It would be great to add a “favorites” feature so you don’t have to browse and customize every time. And please please please add Apple Pay!
App down
App crashed on “App Day” - classic
Push marketing. Unable to sign up for loyalty program.
App sends daily promotions via push notification. User must turn off all notifications for this app and give up the useful order pushes.
Unable to sign up for loyalty program: requires SMS verification, but the texts come hours after the request
Unable to sign up for loyalty program: requires SMS verification, but the texts come hours after the request
