Horrible!
If I could give zero stars, I would. The update is just so bad! There was nothing wrong with the app before the update so not sure why you guys had to go and mess it up. I went ahead and deleted my account because of it. Way to go. I can see I’m not the only one that thinks that!
Horrendous App Update
Time to find a new salad place. They’ve rendered this new app completely useless unless the only reason you ever used it was to place an order online, which I never did nor plan to. Whoever designed and approved this app for release should find a new career.
How about half a star
The team that did this update should go back to school and understand fundamentals. Did testing the app before going live ever come to mind you genius?
Congrats - You Broke the App!
App no longer works. I can’t even log in because it says my phone number is already associated with an account. Which it is. But when I try to log in with that number it won’t let me. I’m stuck and I see by all your other one star reviews, it’s not just me. So looks like I lost my old rewards and won’t get more. Please return the app to what it was before you broke it.
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Terrible Update
Not sure why you would update your rewards app and take away the rewards part and make it a separate login? 🤔
I contacted their Customer Service and they gave me a separate link to login to, but had to contact them AGAIN to transfer my existing points, and it’s still very unfriendly to add new (can no longer just scan your receipt) or figure out how to redeem new. I lost my free birthday salad, and it says I have a a new free “welcome” salad but no bar or QR code to scan? Also you should not have to go through 5 separate steps to opt out of the app tracking you. It seems that was the primary point of this update, to force you to a place they can track you. I was a Platinum member but now re-thinking how frequently I will visit if it’s going to be this difficult to keep earning rewards. 😡
I contacted their Customer Service and they gave me a separate link to login to, but had to contact them AGAIN to transfer my existing points, and it’s still very unfriendly to add new (can no longer just scan your receipt) or figure out how to redeem new. I lost my free birthday salad, and it says I have a a new free “welcome” salad but no bar or QR code to scan? Also you should not have to go through 5 separate steps to opt out of the app tracking you. It seems that was the primary point of this update, to force you to a place they can track you. I was a Platinum member but now re-thinking how frequently I will visit if it’s going to be this difficult to keep earning rewards. 😡
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