Terrible Update
Not sure why you would update your rewards app and take away the rewards part and make it a separate login? 🤔
I contacted their Customer Service and they gave me a separate link to login to, but had to contact them AGAIN to transfer my existing points, and it’s still very unfriendly to add new (can no longer just scan your receipt) or figure out how to redeem new. I lost my free birthday salad, and it says I have a a new free “welcome” salad but no bar or QR code to scan? Also you should not have to go through 5 separate steps to opt out of the app tracking you. It seems that was the primary point of this update, to force you to a place they can track you. I was a Platinum member but now re-thinking how frequently I will visit if it’s going to be this difficult to keep earning rewards. 😡
I contacted their Customer Service and they gave me a separate link to login to, but had to contact them AGAIN to transfer my existing points, and it’s still very unfriendly to add new (can no longer just scan your receipt) or figure out how to redeem new. I lost my free birthday salad, and it says I have a a new free “welcome” salad but no bar or QR code to scan? Also you should not have to go through 5 separate steps to opt out of the app tracking you. It seems that was the primary point of this update, to force you to a place they can track you. I was a Platinum member but now re-thinking how frequently I will visit if it’s going to be this difficult to keep earning rewards. 😡
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Doesn’t Work
Saladworks broke this app and their rewards program and it no longer works.
Awful update
Terrible update. Rewards are gone. No where to add points. Whoever approved this app needs to be fired.
Messed up a good thing
I love salad works as a company but this app ruined the whole experience for me. The app just makes you want to go and order in person which says a lot considering society likes to do everything electronically. From the rewards (or lack thereof) to trying to create-your-own ordering system, it sucks. I'd rather put a campfire out with my face before I even attempt to use the app. Please go back to the old app. New doesn’t mean better!
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Lost Rewards
The latest update to the AP appears to have erased all of my accumulated rewards. No customer service contact mechanism provided
