Congrats - You Broke the App!
App no longer works. I can’t even log in because it says my phone number is already associated with an account. Which it is. But when I try to log in with that number it won’t let me. I’m stuck and I see by all your other one star reviews, it’s not just me. So looks like I lost my old rewards and won’t get more. Please return the app to what it was before you broke it.
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Terrible Update
Not sure why you would update your rewards app and take away the rewards part and make it a separate login? 🤔
I contacted their Customer Service and they gave me a separate link to login to, but had to contact them AGAIN to transfer my existing points, and it’s still very unfriendly to add new (can no longer just scan your receipt) or figure out how to redeem new. I lost my free birthday salad, and it says I have a a new free “welcome” salad but no bar or QR code to scan? Also you should not have to go through 5 separate steps to opt out of the app tracking you. It seems that was the primary point of this update, to force you to a place they can track you. I was a Platinum member but now re-thinking how frequently I will visit if it’s going to be this difficult to keep earning rewards. 😡
I contacted their Customer Service and they gave me a separate link to login to, but had to contact them AGAIN to transfer my existing points, and it’s still very unfriendly to add new (can no longer just scan your receipt) or figure out how to redeem new. I lost my free birthday salad, and it says I have a a new free “welcome” salad but no bar or QR code to scan? Also you should not have to go through 5 separate steps to opt out of the app tracking you. It seems that was the primary point of this update, to force you to a place they can track you. I was a Platinum member but now re-thinking how frequently I will visit if it’s going to be this difficult to keep earning rewards. 😡
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Doesn’t Work
Saladworks broke this app and their rewards program and it no longer works.
Awful update
Terrible update. Rewards are gone. No where to add points. Whoever approved this app needs to be fired.
Messed up a good thing
I love salad works as a company but this app ruined the whole experience for me. The app just makes you want to go and order in person which says a lot considering society likes to do everything electronically. From the rewards (or lack thereof) to trying to create-your-own ordering system, it sucks. I'd rather put a campfire out with my face before I even attempt to use the app. Please go back to the old app. New doesn’t mean better!
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Lost Rewards
The latest update to the AP appears to have erased all of my accumulated rewards. No customer service contact mechanism provided
Updates horrible
How do I access and redeem my rewards in store??
Poor update
The updated app does not show the rewards tracking like it did before.
New updated app horrible
Old app was much easier to navigate than the new one. Old app you could open it. Look at all the menu items. See all your total points. What level you’re at. The new updated app you can’t see the menu unless you pick a location and then you can’t see your total points or what level it you are at. It breaks down rewards into different item categories which don’t make no sense just show a total points and use it for whatever you like. When the app updated My account was gone. Lost all my points had contact rewards and went round and round to get my points back. The my account info only shows a phone number and email nothing else. I won’t be using the app to place any orders i’ll just go there instead.
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S
New update on app I can’t find my rewards anywhere
New app is terrible
The new app is just terrible. All my old points are gone as is my history. Also I can’t put in old sales missed while the apps were down over the last several weeks. Can’t see point level and very unuser friendly. Bring the old app back!!!!!
2026 App & Rewards Bad
There is no apparent way to transfer rewards or to input additional purchases from receipts. Plus, new rewards are item-based, meaning you earn rewards for whatever items they feel like offering. They’re all about taking your order and tracking you. I’m out
Horrible & useless
Where did rewards go????? Trying to enter most recent receipt for rewards & not even finding the rewards. No need for the app now
Horrible update
Fire the team that updated this
Updated App
The new app update is horrible. I can’t find my rewards or special offers. It only allows me to order food. Zero Stars
Hope it gets fixed
Hope it gets fixed
Where did everything go?
The updated app is nothing more than an online ordering form. I’ve lost all my rewards. Have no idea how to access them if they are still there. And don’t see a way to earn new rewards when I visit. Can’t see myself keeping Saladworks in my rotation of eateries.
New app
New app is terrible , where did all my credits go ?
This app is horrible
The new app has no way to see points. It does not allow you to add points from a receipt because the store’s system is down. Horrible experience with the new app as it does
not work like the old one.
not work like the old one.
Can not see my points
Not only can I not see my points. I did not receive my points from the old app
What a mess
Can’t believe they released this new app without testing it fully…Rewards are no longer in the app. You can find your rewards via the website FAQ section and follow the link related to rewards…
