Philly Pretzel Factory User Reviews

Name: Philly Pretzel Factory
Rating: 4.86615 (4139 reviews)

Philly Pretzel Factory

Soft Pretzel Franchise Systems, Inc.

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience40.7% of reviews

Neutral3.7% of reviews

Negative experience55.6% of reviews

~ Based on 54 written reviews from the US App Store.

What users say

Summarized from real user reviews of Philly Pretzel Factory. Based on 4.1K reviews and a 4.9/5 average, it highlights the 9 positives and 23 negatives reviewers mention most about this Food & Drink app.

Positive things

🚀Great Taste
👍Excellent service and quality pretzel
👍Very helpful and kind
👍Staff are very friendly, establishment is very clean & pretzels are delicious
👍Always great pretzels! Hot and fresh. Fast service
👍Organized, clean and always friendly service
👍Awesome service
👍Just like I remember from news stands in Philly
👍Always a pleasure and great product

Negative things

🐛Very difficult to figure out how to put an order through
🐛App has issues
🐛Reward does not work
🐛The promos are never in the app, credit card info has to be entered multiple times
🐛App is not always easy to use
🐛App sign in never works
🐛Took my money
🐛Pick up time not allowed
🐛Never works
🐛The app and rewards are pointless
🐛This app is not applying new points and I lost my old points
🐛App not working
🐛App stinks
🐛App needs work
🐛App logged me out
🐛Lost all my points!!!
🐛Garbage
🐛Never Works
🐛Great pretzels, terrible app
🐛Could use some work
🐛The Rewards App is teeth cringing material!
🐛Horrible App
🐛Unable to register

Is Philly Pretzel Factory Safe?

Philly Pretzel Factory appears safe based on user ratings. AppsHunter Safety Score for Philly Pretzel Factory is 97/100.

This assessment is based on 4,139 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.0% of ratings point to a safe experience

1.1% of ratings suggest some concerns

1.8% of ratings point to a risky experience

~ Based on 3,745 App Store ratings for Philly Pretzel Factory.

Is Philly Pretzel Factory Legit?

Philly Pretzel Factory appears to be a legitimate app. AppsHunter Legitimacy Score for Philly Pretzel Factory is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Rewards

After hitting checkout, there was nothing that said available offers to get my 5 free pretzels.

Nance S

a month ago

Lousy Corp Customer Service

Had an issue resetting my account password. Was directed to call the Corporate phone number. I called the number, nobody picked up and went to voicemail. Nobody returned my message. Also sent an email to the Corporate website, nobody responded.

Dennis-LI-NY

a month ago

So easy!

Easy to use app. Coupons were easy to apply as well. The whole check out process was simple!

Jaymaa22

2 months ago

Never loads

App never loads in so I can’t use it. Tried reinstalling numerous times.

Carcrasher34

3 months ago

Chicken tender tool sold on Amazon

Markettoyourdoor.com
Nonodz sold on Amazon

ALINCHRIS

4 months ago

Wish I could have delivery

Delivery option does not work

PretzelHo

5 months ago

Hit Da spot!

These pretzels are incredibly delicious and very affordable!

Iffy 59

6 months ago

Tastes like home!

Incredible pretzels & variety of choices best prices. Feels & tastes like home. Repping NE Philly 🥨 😋 ❤️

mikemob2423

6 months ago

The Best

I used to live down the street from one in New Hope Pa. Sooooo glad they are here!!!

SkyQuest Films

6 months ago

Freezes

I open this app and can do nothing. I remove it, add it back, log in again and it will work maybe twice then I open it again and nothing works. I appreciate the offers through the app but find that when the app does let me make an order the codes never work.

Pro bird