Philz Coffee User Reviews

Name: Philz Coffee
Rating: 2.5 (11 reviews)

Philz Coffee

🍔 Food & Drink

Customer Experience

Positive experience24.9% of reviews

Neutral9.0% of reviews

Negative experience66.2% of reviews

~ Based on 201 written reviews from the US App Store.

What users say

Summarized from real user reviews of Philz Coffee. Based on 11 reviews and a 2.5/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Food & Drink app.

Positive things

🚀Convenient ordering
👍User-friendly interface
🤖Personalized experience
💡Innovative design

Negative things

🐛Buggy and unreliable
⏱️Inaccurate order status updates
🤷‍♂️Confusing user experience
💳Issues with payment and gift cards

Is Philz Coffee Safe?

Not enough ratings yet to assess Philz Coffee.

Is Philz Coffee Legit?

Philz Coffee appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Philz Coffee is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Annoying “which store” pop messes up ordering

Used to be fine but now constantly asks which store in the middle of ordering and loses login credentials all the time. Ordering the same thing as yesterday should be way easier- many clicks involved

Update - the developer states the frequent “which store” notification is after a “period of inactivity”. It’s not - it reliably happens in the middle of ordering

Bigly J Bear

10 days ago

Response from developer

Thanks for sharing. We recently updated our location settings to help reduce the number of orders placed at the wrong store. After a period of inactivity, the app will prompt you to select a location. We also have a favorite feature for easy reordering. After placing an order, you can mark it as a favorite by finding it on the "Home" page and tapping the little heart in the left-hand corner of the drink card. If you have any further issues, please reach out to us at support@philzcoffee.com for follow-up.

Good coffee bad app

In 2026 I challenge anyone to find another app that crashes so often and has as many bugs - all for ordering a cup of coffee. Incredible. Such a terrible app. Randomly logs you out, location settings constantly reset. Log in should take place before having to select a location

hokeybogey

10 days ago

Response from developer

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at support@philzcoffee.com.

Good coffee bad app

In 2026 I challenge anyone to find another app that crashes so often and has as many bugs - all for ordering a cup of coffee. Incredible. Such a terrible app

hokeybogey

a month ago

Does not work!

This app worked long enough to get me close to a reward then it stopped working. I emailed the developer the email bounced back. I emailed Philz, no word on the app or my prior orders.

AMGC30

2 months ago

Response from developer

We sincerely apologize for the trouble you've had with the app. We'd be happy to take a look into this for you, please contact us at support@philzcoffee.com. Thank you.

Terrible app

Great coffee shop. Terrible app. App makes you choose location when you open which is annoying if you are at store in person. It logs you out, re-log in too often.
In app promotions do not get scanned but codes put in that are glitchy.
Starbucks nailed the app. Philz fails miserably

uclaguy04

2 months ago

Response from developer

Hi, we are always looking to improve the experience for our users, and we really appreciate the feedback. If there is anything specific we can look into, please contact us at support@philzcoffee.com.

Unusable in its current state

The navigation is terrible but the real problem is the app not updating your order. I got the complete wrong item ordered when the app showed me the correct one. At least the locations are accurate.

VivaBulldozer

2 months ago

Response from developer

We sincerely apologize for the trouble you've had with ordering the correct item. We'd be happy to take a look into this for you. Please contact us at support@philzcoffee.com so that we can follow up. Thank you.

Does not work

this app does not work, it is not user-friendly, I just will not order coffee because it is so hard and irritating to use

rllypowers

2 months ago

Response from developer

Sorry for the trouble. Could you please be a little more specific about what is not working? Please contact us at support@philzcoffee.com so that we can follow up.

Not practical

In order to just simply get into the app, you have to first put a location you will pick up order at. Not practical if you don’t want to order ahead or if you just want to see how many points you have or look ahead at menu. I just wanted to see where I was with points and couldn’t bc it was after 6pm and all stores were close so you couldn’t access til the next day when the store was open. Silly

Meryllia

2 months ago

Bug in the app

Every time you try to sign in the confirm your store location pops up. Super annoying and probably losing you customers, Philz! C’mon dev team get on it!!

KT_0095

3 months ago

Can’t access history

This app lost all this good features. Someone being in pharmaceutical sales doesn’t always save receipts and realize on the app for backup, but I can’t access anything.

UmZak

3 months ago

Terrible App

App keeps glitching. It keeps saying “let’s find a store near you.” I pic a store, try to log in and it just stops the log in process and takes me to the “find a store near you” page. Ridiculous. Like how.

thereal.DjBacon

3 months ago

App stopped working

The app stopped working . Deleted and reinstalled the app multiple times but still not working. It’s been about 4 days . When it was working it was ok.

Updating my review. It wasn’t working due to having NORD VPN running. Once I turned it off it started working.

Nico485

3 months ago

Forced to pick location

Forced to pick location

Edit: I just want to pay. I don’t care about location.

mjm.00

3 months ago

Reordering is annoying

Whoever built this app needs to look at its flow. If I try to re-order the same drink, I have gotten the previous time it takes more time scrolling through all the promo Then it does to just make a new order.

C-Chase

3 months ago

Terrible

Multiple time glitches and leads to duplicate orders. No ability to try to get refund. Philz bad

BC123$

3 months ago

Great ordering but no access to account

UPDATE MAY 2026: the developer took my feedback and fixed it! Now I can access account info and past orders etc from the app no matter what time of day I happen to be looking for it and whether or not a store is closed. :-)

ORIGINAL CRITIQUE: Not sure why but in the latest March 2026 version of the app, the only thing you can do when you open the app is to try to find the nearest store and then place an order. If it is at night time and none of these stores are open, You cannot do anything else at all with the app: You can’t look for your account information, try to view a generic store menu, update credit card, see recent purchases or anything… Literally the only thing you can do when you open the app is look for the nearest store. It’s actually kind of frustrating from the account user perspective. While the ordering of the drinks is very easy, they need to fix this because sometimes people need to access their account information using the mobile app.

Love me some Philz BUT…

3 months ago

Response from developer

We have made recent updates to the app that should resolve this issue. Be sure to update to the latest version and re-login. Let our customer care team know at support@philzcoffee.com if you continue to face problems.

App is lacking

Ordering is usually okay, but there are often glitches when selecting a location (i have to force restart the app to get back to the order screen) and unable to leave feedback or comments in the feedback/report a problem section. I have had issues with my orders that last several pick ups and would like to let someone know but unable to do so unless I randomly get prompted to leave feedback for a previous order. Often days later.

SparkleJudy711

3 months ago

Poor UI

Can’t type in Comments and feedback section

Anesh K

3 months ago

App UX very nice and easy to use

Was shocked with the low rating. The app looks great and is intuitive.

Fhahahjxiiakwnnsnsn

3 months ago

Shameful Company

Removing the Pride flags tells everyone exactly who Philz Coffee really is: performative, cowardly, and completely out of touch. They were happy to profit off inclusivity until it required even the smallest amount of backbone. Embarrassing leadership, mediocre coffee, and zero principles. Easy business to stop supporting.

James the EMT