WTF
I truly don’t know who designed this app, but it’s terrible. It gets 2 stars only because I successfully placed my order, but they’re trying way too hard to be unique which makes it incredibly difficult to customize your order. Just use drop downs or radio buttons like everyone else, because that’s what everyone’s used to. Just let people order their coffee—the app doesn’t have to be a whole special experience.
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Why would my favorited coffee not always show first
This is actually my biggest pet peeve with this app. I order the same thing every day why would the coffee I order on a daily basis not show up as the first thing. The worst part is always order while I drive so instead of just showing me my first order I have to actively swith and it’s horrible. This has also been a problem for like the 7 years the apps been out and I’m so tired of it smh
@ Private equity pls fix
@ Private equity pls fix
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Doesn’t work
App consistently doesn’t work. 403 error and an endless refresh loop.
Still does not work after a month
App completely stopped working about a month ago, still does not go past the select a store screen, even after the app updated today, September 16.
Busted app
Asks for geo location and then freezes. Wasn’t able to use the last two times I’ve placed orders.
It’s not working
It’s been a month now that it stops at the location of the nearest store and I can’t order
I reloaded it a couple times you have a bug
I reloaded it a couple times you have a bug
Slow slow slow
This app takes WAAAY too long to load. I found myself standing like an idiot for 10 full seconds before this thing loaded at the checkout counter. On my WiFi at home it takes 5 full seconds to load, out in the wild it’s anywhere from 10-15. It’s 2026 guys, tighten it up.
The app doesn’t work
A couple weeks ago the app completely stopped working for me out of nowhere.
No matter what I do, nothing has worked so far: I have tried deleting and reinstalling the app and even resetting my phone with no changes.
To be more specific, it is stuck in the select location part, and it doesn’t allow me select a location. When I press on one location it says “yay” but doesn’t take me to the page after that one.
No matter what I do, nothing has worked so far: I have tried deleting and reinstalling the app and even resetting my phone with no changes.
To be more specific, it is stuck in the select location part, and it doesn’t allow me select a location. When I press on one location it says “yay” but doesn’t take me to the page after that one.
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Can’t order black coffee
The system is designed to make every coffee a large with cream and sugar. You need to specify your order in the edit box, but the default settings are huge giant words
Edit: after looking for a 3rd time I learned you click the words to change the settings. This is really stupid.
Edit: after looking for a 3rd time I learned you click the words to change the settings. This is really stupid.
Can't login in
I had no problem before, but I cannot log in to this new version. I got kicked out whenever I tried to enter my email
Full of glitches
So unreliable, you click your store, it says “yay”! Then nothing happens. That’s it, no ability to proceed with ordering, so guess what? I order somewhere else, problem solved!
App won't let me sign in
The app recently keeps showing error messages and will not let me sign in. Otherwise, it's usually good.
Unusable
Newest update is completely unusable. I spent about 15 minutes trying to fight with the app, constantly trying to reset and clear data on me before I decided to just go and get coffee somewhere else. The app would still let me login, place an order, but would keep spamming the same error message until the app crashed and I had to start all over again. The entire point of having a mobile app for mobile orders is convenience, but at this point, it would’ve just been much easier and significantly less frustrating to me for me to go there and just wait in line.
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Request failed with status code 403
Does not work on iPhone 14 Pro with IOS26.6.1
No
Terrible app that never works and is super slow. Phil needs to worry about his customers in store and worry less about making the most amount of money
Signin not working
Devs you need to fix the bugs. It won’t let me login with my email. Always pop back to sign in as guess
App Doesn’t Work
I have been using the Philz app for a long time. Recently, the app stopped working. It is stuck on the location finder. Absolute worst.
Not well tested
The app has been updated and doesn’t work with new iOS versions (26.6.1) - does not get past the store selection screen.
Pointless app
Kind of pointless to order ahead when the employees don’t even have your food order ready and you end up waiting an extra 15 minutes or something like a bagel that never ends up getting cooked
Not bad but needs better notifications management
The app is much better than 2 stars however I noticed that even when I opted out of marketing content I still received a push notification for joining Philz rewards. This app should only let me know when my coffee is ready - that’s it. All other notifications should be disabled
