Mr
Great service , Driver very friendly and helpful 😎
Happy
There in a trice, nice chap Jose, good ride. Thank you
Sons taxi
Brought my son home tonight and made his night
Always reliable
Every time I have booked a taxi through the app, it has always arrived on time! Very reliable and friendly drivers 😃
Fast and efficient
Driver was on site within
Minutes knew exactly where to go no problems at all
Minutes knew exactly where to go no problems at all
Mark
Canny driver quickly there👍
Great app Great company
Easy to use and card payment was straightforward. Being able to track the taxi as it collected my daughter was perfect
Polite
Polite and courteous
Awful
Local pick-up, took 40 minutes after being told it was 15 minutes. Plan’s scuppered, overcharged by at least £5 and threatened a £16.40 cancellation fee due to their own incompetence. Would not use again.
Had to cancel my taxi
Pre booked a taxi a few hours earlier, called 30 mins before to ask if the taxi was on its way (because the app showed 0 taxis in my city and i’d read a lot of reviews about the taxis being late), operator said they hadn’t left yet. I called 5 minutes after my taxi was supposed to arrive as the app still hadn’t said i had been assigned a driver etc, operator took 5 minutes to answer, and said “they’ll be with you soon”. I didn’t want to risk missing my train, so I just cancelled and booked an Uber which was with me within 5 minutes. Only giving it 2 stars because the actual app is well designed.
Show more
Limited features.
Used a few times but the price quoted rarely matches the actual cost, and you cannot book a pickup from anywhere other than where you are physically. If you manage to make a mistake of booking from another location it decides to put that location as a new destination and for me, your new home location. Book a taxi home later and thought I was going to a different physical location.
Show more
Does what you need it to!
Easy to download, get registered.
I ordered an 8 person taxi, was simply done on the app, quote in seconds and then a simple history view of bookings!
I ordered an 8 person taxi, was simply done on the app, quote in seconds and then a simple history view of bookings!
5+++
Can’t rate this app enough! Being a young female when you’re out sometimes you don’t always know exactly where you are but with this app I simply click pick me up and type in my home address and a taxi is with me within 15 minutes! And I can track it every step of the way, thanks Phoenix this app is great
Show more
Quicker to walk
Avoid if you can but sadly there are few alternatives in the area. Booked the night before and sent a notification on the day that driver would arrive 10 minutes after my booked time, despite the app showing another car available for a quicker pick up. I called and was assured would be there on time, which was a lie and 2nd person just advised to book for 5 minutes before I need them in the future.
Show more
Does everything it says
Downloaded the app, booked a taxi for 6:30 the following morning to catch a train & all went as good as it could have - driver turned up on time & I had text a notification to let me know he was on his way.
App could do 'saved locations' better as it still doesn't know where I live despite telling it numerous times. As a result it only gets 4*.
App could do 'saved locations' better as it still doesn't know where I live despite telling it numerous times. As a result it only gets 4*.
Show more
Can't log in
Changed my phone and can't remember the password so can't log back in. App said it was sending my password by email but nothing. Total waste of time.
Doesn't like IOS 8
This is a brilliant app and it works perfectly... As long as you haven't updated to IOS 8. Now as soon as you try to select a destination, you're dumped back to the home screen :-(
Hopless
Tried to get taxi from Wetherspoons in Cramlingon....... The App cant find it, put in Cramlington village cant find it, put in Wetherspoons cant find it.
Tried other locations but the App cant find mist places.
Booked with another company instead.
Tried other locations but the App cant find mist places.
Booked with another company instead.
Brilliant app
Found this by accident googling the phone number for Phoenix cabs. Downloaded app and booked taxi. Email alerts. Tracking system. Taxi driver and taxi wonderful. My first choice of taxi cos going forward.
Great app
Great app, can book a taxi without having to call the office, extremely convenient...Phoenix are always one step ahead of the rest! Wouldn't use anyone else!
