Customer Care
No matter how many updates are available, it is extremely difficult to add a complaint to the ride we had. We can only give stars. Most of those drivers who earned 4-5 star range, have things to improve. But I could never add a complaint through this app.
AAbcdefghijkljjjjjkk
Useful but use with care
Generally useful to get around Sri Lanka. But the drivers are simply scamming you constantly. You select card payment, finish your ride and the amount is deducted from your bank account and the driver acts as if they hadn’t received any money, so they are requesting cash to let you pay double the amount. It happened regularly during our stay and made it hard to enjoy our vacation. Also the support is not helpful either. They simply close the ticket without further resolution.
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LLeyxos
Horrible
All the eats drivers are lazy and just take their time. Ordered at 8am and was waiting till 11am and then when they said it was delivered, there was nothing there. No customer support either.
RR18Mo
UX
If I cancel a ride and book a new one I wouldn’t expect same driver being able to accept the ride.
AAlexKKha
Use Uber
Ordered some food through the app but ended up not even receiving the order after waiting more than two hours. When reaching out to customer support they didn’t respond for a day and when they did they attempted to call my international line which wouldn’t work then closed the ticket
SSem342
