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SriLankan Airlines

SriLankan Airlines

by SriLankan Airlines Ltd.

683 ratings
125 reviews
✈️ Travel
Free

Details

Released
June 6, 2013
Updated
September 1, 2026

Features

Developer

SriLankan Airlines Ltd.
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About

Book flights, manage your entire trip, and check flight status on the go. Discover exclusive offers and access past travel details. Personalized features are coming soon.

✓Book and manage flights
✓Check-in online
✓Select seats and meals
✓Redeem frequent flyer miles
✓Check flight status and schedule
✓Browse past trips
✓Discover exclusive offers
Show original description

What users say about SriLankan Airlines

Reviews of SriLankan Airlines are mostly negative: the Travel app is rated 4.5/5 from 683 App Store ratings. What users like most: exceptional cabin crew service and professionalism, on-time flight performance. Top complaints: frequent app crashes and freezes, login authentication issues and failures. Summarized from real user reviews.

Positive things

  • 👨‍✈️Exceptional cabin crew service and professionalism
  • ✈️On-time flight performance
  • 🍽️Quality food and beverage service
  • 🧹Clean aircraft and maintenance
  • 💼Ground staff professionalism (select staff)
  • 🎨Good UI design and interface aesthetics
  • 📱Convenient check-in functionality when working
  • 🌟Helpful and courteous staff members

Negative things

  • 🐛Frequent app crashes and freezes
  • 🔐Login authentication issues and failures
  • 📱Poor mobile app usability and responsiveness
  • 🔄App requires repeated re-login sessions
  • ❌Boarding pass retrieval failures
  • 🪟Broken features and non-functional buttons
  • 🛫Flight delays without communication
  • 😤Rude and unprofessional staff behavior
  • 🧼Poor aircraft cleanliness and hygiene
  • 📡Faulty inflight entertainment systems
  • 💳Payment processing errors
  • 🎫Seat selection and booking difficulties
  • 📞Poor customer support and communication
  • 🔄Inconsistent app performance across sessions
  • 🌐Outdated website and digital infrastructure
See all reviews

What's New in SriLankan Airlines

4.10.2

September 1, 2026

We continue to make enhancements to the app to provide a rich user experience.

User reviews

Most RecentHighest RatedLowest Rated

Cannot Book Flights

After many attempts I give up. This app will not search and find flights in order to book anything. It just spins incessantly.
Ccrocker10

No live updates on my flight

No live updates were available on the app when I was boarding from London. The flight was late but the app says the original time.
R1randomperson 11

Not useful

No search details were available
MMathathanda

Not working probably

When search for a flight it took too much time with no benefit app is not working
اابومشعل"

Can’t book flight with flysmile

Every time I try to use my points to book flight . Online system doesn’t allow me . When I call I get transferred to one CSO to another.
It feels like no point being loyal customer
M1Masi 17
See 120 more reviews

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User experience

🐞

Reported Bugs

20 issues

Login credentials not recognized after updates

Bug

App crashes during check-in process

Bug

Unable to add trips to My Trips section

Bug

Boarding pass display shows error or blank

Bug

App fails to load or displays machine code

Bug

Frequent flyer numbers not saved between sessions

Bug

Payment gateway errors with no error specification

Bug

App hangs during booking search

Bug

Passport copy upload rejection

Bug

Trip details show 'No trip details available' error

Bug

App doesn't recognize booking references

Bug

Repeated login required after session timeout

Bug

Add to Apple Wallet button returns error page

Bug

App crashes when selecting seats

Bug

Business class pricing not displayed

Bug

Multi-city booking limitations for transit routes

Bug

Password change not recognized on re-login

Bug

App incompatible with UK mobile numbers for check-in

Bug

Inflight entertainment system failures

Bug

Seat assignment errors and overbooking

Bug
✨

Requested Features

13 requests

Biometric login (Face ID, fingerprint recognition)

Feature

Apple Wallet integration for boarding passes

Feature

Frequent flyer number auto-save functionality

Feature

Single OTP verification instead of repeated prompts

Feature

Improved inflight entertainment system

Feature

Mobile-friendly seat selection interface

Feature

Passport update functionality in app

Feature

Improved website and app modernization

Feature

Better family booking and seat selection

Feature

Pre-flight communication for cancellations

Feature

Accessible disability support without excessive paperwork

Feature

One World partner booking reference recognition

Feature

Streamlined check-in process for families

Feature

FAQ

What can I do with the SriLankan Airlines app?

The app allows you to explore exclusive offers, book flights, manage your entire trip including seat selection and meal choices, and redeem frequent flyer miles. You can also check your flight status and schedule, and browse through your past trips with the 'My Trip' feature.

Is the SriLankan Airlines app free to use?

Yes, the app is free to download and use. There are no in-app purchases or ads mentioned in the description.

What are the key features for managing my trip?

Key features for managing your trip include convenient flight booking, online check-in, seat selection, meal selection, and the ability to redeem your Frequent Flyer miles directly within the app. The 'My Trip' feature also allows you to easily access and review your previous travel itineraries.

Can I track my flight status with this app?

Yes, you can easily search and track all the latest SriLankan Airlines flight timings directly on your mobile device through the app. This helps you stay up-to-date on your journey's progress.

Who is the target audience for this app?

This app is designed for travelers who frequently fly with SriLankan Airlines or are planning a trip with them. It caters to individuals who want a convenient way to book, manage, and track their flights and travel details.