Not Great
Although it is the only game in town when it comes to ride sharing apps, the drivers always call you and ask where you are even though a map literally shows them. They never show up on time. They occasionally ask you to pay with cash even though it’s set up for card. And they accept rides before knowing where you are going. If it’s far they get concerned and ask you to cancel so it doesn’t hurt their rating. Which is obnoxious because they should have just no in the first place and not accepted.
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Useful Application
Pick me is a useful application in the transport field.
Absolute garbage
Drivers are scammers, hard to get a ride, zero customer support
Terrible app
The location system is very laggy and drivers almost always cancel trips or can’t find you, the home function on the app takes you to a wrong address which isn’t even your home address at all.
Use uber anywhere possible because they are much cheaper and reliable, Pick me is 2X the price on everything.
Use uber anywhere possible because they are much cheaper and reliable, Pick me is 2X the price on everything.
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Drivers scam you!!!
The app is easy to use. But when I request a tuktuk in the areas of Sigiriya and Ella the drivers will call and ask for a higher cash price than what is stated on the app. And if you disagree, they will cancel your request. And when you get a lot of cancelled request, you get BANNED from the app. The whole app is a total scam because of the drivers!! Total garbage!!!
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3 hrs n no food delivered
Waste of my time.. I’m a tourist.. n tried this app but waste of time n starved.. UBER IS FAR BETTER
Bad services
Cannot cancel order im waiting 2 hours, always driver cancel and switch 15 time
Bad service and app assist
I was dropped of by driver in the middle of the road and the app still charge me the amount, i contact customer support but they do notthing but an useless appologize and that all.
Bad
Bad
Misleading prices
Estimated price can easily drop to double. Terrible. It doeasnt serve purpose at all.
Does not support for damaged goods even you are in Platinum membership
I opened a support ticket for damaged item which is a spare part for my vehicle. My brother handed over the item while I was waiting for the part to fix a breakdown 43km away from Colombo. Since the item had not left the pickup area after 1hr, I managed to contact the bike driver through pickme hotline (because he was not answering my direct calls). Then my brother went there and took the package and we realised it had been dropped and damaged. PickMe acknowledged the item was damaged but shortly after they closed the support ticket without any feedback. I was also charged 8.87 km from my card. Please be careful when you deliver items using this service.
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it really helped us
usually on time, good app to avoid scam
Not receiving OTP today
Unable to access the app
Absolute Robbery
Ordered a 550 LKR milkshake and the bill ended up being nearly 800 LKR. That’s a 43% markup in 'stealth fees.' A 55 LKR 'Convenience Fee' just to use a buggy app? A 'Fuel Surcharge' in May 2026 when the crisis already ended? And a 'High Demand' fee just because it's lunchtime? You guys are basically a digital highway robbery service at this point. I’m not paying for a delivery; I’m paying for your corporate overhead. Deleting the app and moving to Uber or ordering direct. Absolute scam
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Rude and Dangerous Drivers and Disappointing Customer Service
One night, I booked a ride on a pick me tuk tuk. And all of a sudden, on my way home, the driver started scolding me and threatening me for no reason.
Then, the driver stopped at the incorrect location, stating that it was the location on the phone and that he is not going to go anywhere but there ( I had entered the correct location and had been dropped there previously by other drivers )
As I requested to be dropped at the correct location, he started to shout at me saying that he won’t be dropping me at the safest location. This driver was seriously threatening me and it was in the middle of the night at an unknown and dark location. I was honestly terrified. These drivers are absolutely disgusting and pathetic and have no respect towards their customers. I’m not sure why this company keeps these dangerous gangster type drivers to serve their customers.
Immediately I called the customer service and filed a complaint. They got an explanation of the situation and told me they would call me the following day.
After they called me the next day, they got the details on what happened and they never gave me an update on what will happen to future rides. It was very disappointing and I’m pretty sure that they have taken zero action against the driver or warned him. I was not assured at all other than them saying that it won’t happen again. It was unsatisfactory.
I will never ever book a ride with this app ever again! It is very risky and dangerous and I would also request everyone to re consider and think about what sort of risk they are taking.
Disgusting drivers and bad customer service. I hope they improve in the future.
But I won’t be booking a ride with this app ever again.
Then, the driver stopped at the incorrect location, stating that it was the location on the phone and that he is not going to go anywhere but there ( I had entered the correct location and had been dropped there previously by other drivers )
As I requested to be dropped at the correct location, he started to shout at me saying that he won’t be dropping me at the safest location. This driver was seriously threatening me and it was in the middle of the night at an unknown and dark location. I was honestly terrified. These drivers are absolutely disgusting and pathetic and have no respect towards their customers. I’m not sure why this company keeps these dangerous gangster type drivers to serve their customers.
Immediately I called the customer service and filed a complaint. They got an explanation of the situation and told me they would call me the following day.
After they called me the next day, they got the details on what happened and they never gave me an update on what will happen to future rides. It was very disappointing and I’m pretty sure that they have taken zero action against the driver or warned him. I was not assured at all other than them saying that it won’t happen again. It was unsatisfactory.
I will never ever book a ride with this app ever again! It is very risky and dangerous and I would also request everyone to re consider and think about what sort of risk they are taking.
Disgusting drivers and bad customer service. I hope they improve in the future.
But I won’t be booking a ride with this app ever again.
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Bad app
Drivers use it to scam and the customer support do not help and just close your complaint.
Irresponsibility
The driver didn't even pick me up and charged me a lot of money. The company ignored my help. I will never use it again. Uber is better to use for foreigner.
Basically unusable
Constant cancellations, phone calls asking where you are, drivers unable to use app properly, drivers asking for different price than quoted on the app.
Pick me is utterly useless
Pick me is utterly useless
Stupid update
Update new version latest in appstore but access in app show pop-up update . Dev is really stupid
Not recommended
Do not ever order food from this app. They are bad,irresponsible and careless. Stupidity at its best! Do not waste your time and money on this ap.
