No refunds even if the orders are not delivered
I recently faced an issue where I spent around 20k on the app but the order was not delivered and they have worst of worst support nobody is bothered even if an issue is reported and after 3 days help button is disabled, such a dumbest move
Bad
This a poorly designed app with a lot of flaws. Often hard to find drivers and they regularly cancel. Furthermore, if you pay with card there is no way to easily get a refund if a driver cannot be found. I would recommend using uber in Sri Lanka instead.
Customer Care
No matter how many updates are available, it is extremely difficult to add a complaint to the ride we had. We can only give stars. Most of those drivers who earned 4-5 star range, have things to improve. But I could never add a complaint through this app.
Useful but use with care
Generally useful to get around Sri Lanka. But the drivers are simply scamming you constantly. You select card payment, finish your ride and the amount is deducted from your bank account and the driver acts as if they hadn’t received any money, so they are requesting cash to let you pay double the amount. It happened regularly during our stay and made it hard to enjoy our vacation. Also the support is not helpful either. They simply close the ticket without further resolution.
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Horrible
All the eats drivers are lazy and just take their time. Ordered at 8am and was waiting till 11am and then when they said it was delivered, there was nothing there. No customer support either.
UX
If I cancel a ride and book a new one I wouldn’t expect same driver being able to accept the ride.
Use Uber
Ordered some food through the app but ended up not even receiving the order after waiting more than two hours. When reaching out to customer support they didn’t respond for a day and when they did they attempted to call my international line which wouldn’t work then closed the ticket
Bodenlos schlecht
3 mal benutzt, 3 mal bereut
Не для серьёзных, долгих поездок
Был первый раз на Шри-Ланке и активно пользовался приложением. Для коротких городских поездок с вызовом тук-тука или машины проблем не было - почти все водители приезжали, деньги брали по приложению. Но большой минус - странная политика сервиса.
Внезапно стоимость поездки не является фиксированной и если водитель ошибочно/специально/просто неправильно сработала геоплокация и путь удлинился, то платит за это клиент. Нам так приложение насчитало на 6 тысяч рупий больше заявленного, так как по их картам мы проехали большее расстояние, чем было запланировано, хотя и ехали мы по маршруту из приложения.
При обращении в поддержку - поддержка пытается звонить на мобильный, чтобы «задать вопросы по ситуации». Просьбу написать в чате или позвонить через приложение или любой мессенджер проигнорировали и после 3 звонков заявку закрыли.
Соответственно, ответственность за маршрут лежит на пользователе, поддержка проблемы никак не решает, для серьезных или долгих поездок не советую. Покататься на тук-туке по окрестностям вполне можно
Внезапно стоимость поездки не является фиксированной и если водитель ошибочно/специально/просто неправильно сработала геоплокация и путь удлинился, то платит за это клиент. Нам так приложение насчитало на 6 тысяч рупий больше заявленного, так как по их картам мы проехали большее расстояние, чем было запланировано, хотя и ехали мы по маршруту из приложения.
При обращении в поддержку - поддержка пытается звонить на мобильный, чтобы «задать вопросы по ситуации». Просьбу написать в чате или позвонить через приложение или любой мессенджер проигнорировали и после 3 звонков заявку закрыли.
Соответственно, ответственность за маршрут лежит на пользователе, поддержка проблемы никак не решает, для серьезных или долгих поездок не советую. Покататься на тук-туке по окрестностям вполне можно
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Disgusting
Disgusting UX
Bonne surprise malgré les avis négatifs lus
J’ai hésité à installer l’application au vu des nombreux avis négatifs mais personnellement aucun soucis avec l’application pour la commande de TukTuk Moto ou voiture pour des petites distances en tt cas . Oui le prix varie à la fin car il s’agit d’une simple estimation (trajets entre 200 et 1000 roupies en général variation allant jusqu’à 200 ou 300 roupies ) mais par rapport au fait que ça dépanne vraiment ce n’est pas problématique (les tuktuk hors appli chargent bcp plus aux touristes de toutes façons
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Basic app functionality issues
There’s a few issues with application account settings being completely non responsive. When selecting delete account, nothing occurs and there’s no way to report an issue. When visiting their privacy policy, the email associated with their policy returns an address not found
Scam
We are in Eliya trying to have a car. We lost the time for the hike because the drivers call and ask for more money or they even show up and if you refuse to give more money, they cancel. The whole thing feels like a scam.
This app does not work
I was quoted 5 mins and driver then said he would be 23 mins then he called and said he had arrived. It’s still showing 22 mins pickup after 10 mins. Useless app
What is going on??!
I always prefer to use pickme over uber because I want to support the local economy. Unfortunately the app makes it very difficult, it constantly glitches does not show accurate location and eta of drivers and has gotten progressively worse. Please get your act together.
Helpful
Good app, helped in my travels within Sri Lanka. Needs improvement, E.g., Tuk tuks can start trip before reaching the pick up location. At times the fares were very high, compared to other well known apps.
Massive hassle
Most drivers in popular locations and ask for 4-5 times the price.
Not Great
Although it is the only game in town when it comes to ride sharing apps, the drivers always call you and ask where you are even though a map literally shows them. They never show up on time. They occasionally ask you to pay with cash even though it’s set up for card. And they accept rides before knowing where you are going. If it’s far they get concerned and ask you to cancel so it doesn’t hurt their rating. Which is obnoxious because they should have just no in the first place and not accepted.
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Loyalty
I was using since long time Z suddenly yesterday its says user blocked permanent whats was the issue not able to understand.
Useful Application
Pick me is a useful application in the transport field.
