Picktime User Reviews

Top reviews

Needs iPad view cause mobile sucks

Cool idea, poorly implemented on the mobile end. Things just don’t flow. No auto cap of the first letter of names, exiting out of transactions takes multiple clicks not in areas you think to click, navigation isn’t very pleasant, can’t customize the 3 days you look at. I work thurs -sat and I can only view wed-fri or sat-mon. I work on an iPad and it forces me into a screen that is for phones. Would love an auto check out option since I don’t pass money through this… it’s for tracking and appointments.

Will update rating when I see improvements
Show more

Crashes

Was great now crashes on opening. Please sort this!

Latest version crashes

Downloaded the android version yesterday, 1/23, and the iOS today, both versions crash. Waiting for it to be resolved.

No longer works

No longer works after this most recent update. Comes up and immediately closes out. Update needs an update.

Useful!

Moved to this app from Fresha after they started charging and trying to get users to take payments through them, it felt like a money grab. All I need is an online diary with a calendar and booking reminders - and this is perfect.

Not working

All of a sudden I can’t access the info using the app however it opens using the desktop site which is not cool. Please help!!

Owner

Bookings are quite easy and effortless. Their GUI is quite easy to understand and also to learn.

Problem with adding a new location

When I try to add a location, the app completely shuts off. I have enjoyed everything about this app, but in order for my business to thrive I really need this bug to be fixed. Thank you for your concern,
Shelby

Cool option but..

I like the simplicity and versatility of scheduling options. I need the zoom extension to put the generated zoom link in the Google calendar invitation so that customers do not have to go digging for the confirmation email when it’s time to join.

Also, should have more flexibility with reminders. I use the 15 min before and 30 min before the appointment reminder but would like a 5 or 10 minute before option and an alert at time of the event.

People are moving quickly, very busy and have short attention spans. The system needs to make it as easy as possible to remember and to join.
Show more

Response from developer

Hi there, Thank you for taking the time to share your feedback! We’re glad to hear you like the simplicity and versatility of our scheduling options. Regarding the Zoom link, we’ve recently launched a new booking page for Picktime. Now, after customers complete the booking process and view the confirmation page, they will see an option to “Add to Calendar.” When they click that and add the event to their Google Calendar, the Zoom link (if applied to the booking) will automatically be included. Please feel free to reach out to us via the in-app chat or email us at support@picktime.com for step-by-step assistance in setting up your new booking page. We also appreciate your suggestion for more flexible reminder options. This is valuable feedback, and we’re always working on improving the user experience, so we’ll take your input into consideration for future updates. Thanks again for your insights!

Needs some important updates

Most notably the ability to search for a specific service instead of scrolling through an entire list

Response from developer

Hi there, Thank you for taking the time to share your feedback. We do have the option to search for a specific service in the app, and we’d be happy to guide you through the process if needed. Please feel free to reach out to us via the in-app chat or email us at support@picktime.com for step-by-step assistance. We appreciate your input and are here to help!

Really good

This is a great app! It is easy to use, and the customer service is excellent; they are always happy to help. The reason I’ve given this a 4-star rating is that there is room for improvement.

For instance, it would be beneficial to implement a feature that prevents customers from booking on the same day or at least requires a minimum of 4 hours' notice. As a car wash owner, I’ve noticed that customers often make bookings just as they are driving up the road. Having a control in place for this would greatly enhance the experience for both customers and service providers.

Overall, I appreciate the app and look forward to seeing these improvements!
Show more

Charge even when not using for few months

Charged $200 even when i was not using the app. Don't use this app

Small business

This calendar is perfect for a small business to start out its free but if you want more features it’s so cheap to upgrade. It has everything you need when starting out and wanting to book customers online .

New app!?

Finally you have app now. When I started up my business in 2021, I had this booking site only. No app. I gotta have to try this app out!

Poor customer service

I was researching booking softwares and I chose this one. It is hard to know all the questions to ask. I have a million things to do to set up my business so I signed up for the paid version. After doing so I realized that when you connect Square the customer is not able to tap in the square device and have it go through to close out in the booking system. You have to manually put the card number in the system. This is a basic function that this software cannot do. This won’t work for us and the company wouldn’t provide a refund even though we hadn’t used the software yet. I am writing this review because I didn’t want this to happen to anyone else.
Show more

This needed

- longer description of class options - a way to resequence classes, Resources, etc

There is no chat available right away - they answer way after the fact

Response from developer

Hi there, Thank you for taking the time to share your feedback. We appreciate your suggestions regarding class descriptions, reordering options, and support responsiveness — these are all valuable insights. We’d love the opportunity to understand your concerns more thoroughly and assist you directly. Please feel free to reach out via the in-app chat or email us at support@picktime.com — our team will do their best to get back to you as quickly as possible. Your input helps us continue improving the Picktime experience!

Something is wrong

The app signed me out several times a day and then I am not able to sign it. Please fix this as it makes bookings or checking the bookings impossible.

Amazing!

I’m so happy to have found this app for my business. I’m still new and growing, but love the tools available to get started. Also I found it very user friendly.

This needed

- longer description of class options
- a way to resequence classes,
Resources, etc

Somewhat clunky but functional

I just need a basic calendar to keep track of
my many work schedules. I don’t need or want a bunch of AI features, but the free version is clunky to use and doesn’t allow repeating appointments. What a pain.

Response from developer

Hi Ashaw444, Thank you for taking the time to share your feedback. We understand how important recurring appointments are for managing busy schedules. Currently, this feature is available only in our paid plans, but we truly appreciate your input on how the free version could be more useful. Your feedback helps us improve, and we’ll keep working to make Picktime more intuitive and efficient for all users.