Misleading Pricing and Poor Support Experience
Dear Picktime Team,
Thank you for finally responding.
I want to be very clear about why I will not be moving forward with Picktime.
First, your pricing and marketing need to be much more transparent. If a customer cannot actually purchase the Starter plan for one user at the advertised per-user price, then advertising it that way creates the wrong impression.
If the minimum charge is for three users, state the real minimum monthly and annual cost clearly upfront. Do not attract customers with a low “per user” figure and only later explain that they are required to pay for three users.
A solo business owner should not have to pay for three users when they only need one.
There are thousands of independent business owners, including salon owners, barbers, pest-control operators, cleaners, consultants, therapists, and other service providers, who work completely on their own. Why should someone with one user pay for two additional users they will never use?
If your product is designed only for businesses with three or more staff members, say that clearly. Otherwise, create a genuine single-user plan with pricing that reflects one user.
Also, the response time to a simple pre-sales question has been extremely disappointing. If this is the level of support before I have even paid for the service, it raises a serious question: what level of support should I expect after becoming a paying customer?
The recurring appointment feature does what I need, but the pricing structure, lack of a proper solo-user option, and slow support make the overall service unsuitable for my business.
This has unfortunately been a waste of my time and resources.
My suggestion is simple: improve the transparency of your marketing, clearly advertise the actual minimum price customers will pay, and seriously consider building a proper plan for independent single-user businesses.
A good product is not just about features. Pricing, transparency, customer support, and understanding your target market matter just as much.
Thank you.
Thank you for finally responding.
I want to be very clear about why I will not be moving forward with Picktime.
First, your pricing and marketing need to be much more transparent. If a customer cannot actually purchase the Starter plan for one user at the advertised per-user price, then advertising it that way creates the wrong impression.
If the minimum charge is for three users, state the real minimum monthly and annual cost clearly upfront. Do not attract customers with a low “per user” figure and only later explain that they are required to pay for three users.
A solo business owner should not have to pay for three users when they only need one.
There are thousands of independent business owners, including salon owners, barbers, pest-control operators, cleaners, consultants, therapists, and other service providers, who work completely on their own. Why should someone with one user pay for two additional users they will never use?
If your product is designed only for businesses with three or more staff members, say that clearly. Otherwise, create a genuine single-user plan with pricing that reflects one user.
Also, the response time to a simple pre-sales question has been extremely disappointing. If this is the level of support before I have even paid for the service, it raises a serious question: what level of support should I expect after becoming a paying customer?
The recurring appointment feature does what I need, but the pricing structure, lack of a proper solo-user option, and slow support make the overall service unsuitable for my business.
This has unfortunately been a waste of my time and resources.
My suggestion is simple: improve the transparency of your marketing, clearly advertise the actual minimum price customers will pay, and seriously consider building a proper plan for independent single-user businesses.
A good product is not just about features. Pricing, transparency, customer support, and understanding your target market matter just as much.
Thank you.
Show more
Okay, maybe I just not sure how to work it
I like the way the app looks but the fact that clients can’t book more than once in a day is what’s throwing me off. I most do drop in visits for clients and most of my clients like more than once a day visits
Nice and simple
I use this app for my students to book themselves in for phone appointments. So far it's working well. It would be great if it integrated with my iCal
Perhaps that is something this company could do in an update?
Perhaps that is something this company could do in an update?
Syncing is not always accurate
I pay to use this I am not on the free version as I wanted the calendar synching. I have been having issues this year with picktime not recognizing when I have blocked days off. It still allows clients to book and then I have to cancel them. The “fix” they keep telling me is to use an option that isn’t included in Apple’s Calendar option. I have the most recent software. When I tell them this they say tell Apple. What a cop out. Apparently they have no plans to fix this.
Show more
Needs iPad view cause mobile sucks
Cool idea, poorly implemented on the mobile end. Things just don’t flow. No auto cap of the first letter of names, exiting out of transactions takes multiple clicks not in areas you think to click, navigation isn’t very pleasant, can’t customize the 3 days you look at. I work thurs -sat and I can only view wed-fri or sat-mon. I work on an iPad and it forces me into a screen that is for phones. Would love an auto check out option since I don’t pass money through this… it’s for tracking and appointments.
Will update rating when I see improvements
Will update rating when I see improvements
Show more
Crashes
Was great now crashes on opening. Please sort this!
Latest version crashes
Downloaded the android version yesterday, 1/23, and the iOS today, both versions crash. Waiting for it to be resolved.
No longer works
No longer works after this most recent update. Comes up and immediately closes out. Update needs an update.
Useful!
Moved to this app from Fresha after they started charging and trying to get users to take payments through them, it felt like a money grab. All I need is an online diary with a calendar and booking reminders - and this is perfect.
Not working
All of a sudden I can’t access the info using the app however it opens using the desktop site which is not cool. Please help!!
Owner
Bookings are quite easy and effortless. Their GUI is quite easy to understand and also to learn.
Problem with adding a new location
When I try to add a location, the app completely shuts off. I have enjoyed everything about this app, but in order for my business to thrive I really need this bug to be fixed. Thank you for your concern,
Shelby
Shelby
Cool option but..
I like the simplicity and versatility of scheduling options. I need the zoom extension to put the generated zoom link in the Google calendar invitation so that customers do not have to go digging for the confirmation email when it’s time to join.
Also, should have more flexibility with reminders. I use the 15 min before and 30 min before the appointment reminder but would like a 5 or 10 minute before option and an alert at time of the event.
People are moving quickly, very busy and have short attention spans. The system needs to make it as easy as possible to remember and to join.
Also, should have more flexibility with reminders. I use the 15 min before and 30 min before the appointment reminder but would like a 5 or 10 minute before option and an alert at time of the event.
People are moving quickly, very busy and have short attention spans. The system needs to make it as easy as possible to remember and to join.
Show more
Response from developer
Hi there, Thank you for taking the time to share your feedback! We’re glad to hear you like the simplicity and versatility of our scheduling options. Regarding the Zoom link, we’ve recently launched a new booking page for Picktime. Now, after customers complete the booking process and view the confirmation page, they will see an option to “Add to Calendar.” When they click that and add the event to their Google Calendar, the Zoom link (if applied to the booking) will automatically be included. Please feel free to reach out to us via the in-app chat or email us at support@picktime.com for step-by-step assistance in setting up your new booking page. We also appreciate your suggestion for more flexible reminder options. This is valuable feedback, and we’re always working on improving the user experience, so we’ll take your input into consideration for future updates. Thanks again for your insights!
Needs some important updates
Most notably the ability to search for a specific service instead of scrolling through an entire list
Response from developer
Hi there, Thank you for taking the time to share your feedback. We do have the option to search for a specific service in the app, and we’d be happy to guide you through the process if needed. Please feel free to reach out to us via the in-app chat or email us at support@picktime.com for step-by-step assistance. We appreciate your input and are here to help!
Really good
This is a great app! It is easy to use, and the customer service is excellent; they are always happy to help. The reason I’ve given this a 4-star rating is that there is room for improvement.
For instance, it would be beneficial to implement a feature that prevents customers from booking on the same day or at least requires a minimum of 4 hours' notice. As a car wash owner, I’ve noticed that customers often make bookings just as they are driving up the road. Having a control in place for this would greatly enhance the experience for both customers and service providers.
Overall, I appreciate the app and look forward to seeing these improvements!
For instance, it would be beneficial to implement a feature that prevents customers from booking on the same day or at least requires a minimum of 4 hours' notice. As a car wash owner, I’ve noticed that customers often make bookings just as they are driving up the road. Having a control in place for this would greatly enhance the experience for both customers and service providers.
Overall, I appreciate the app and look forward to seeing these improvements!
Show more
Charge even when not using for few months
Charged $200 even when i was not using the app. Don't use this app
Small business
This calendar is perfect for a small business to start out its free but if you want more features it’s so cheap to upgrade. It has everything you need when starting out and wanting to book customers online .
New app!?
Finally you have app now. When I started up my business in 2021, I had this booking site only. No app. I gotta have to try this app out!
Poor customer service
I was researching booking softwares and I chose this one. It is hard to know all the questions to ask. I have a million things to do to set up my business so I signed up for the paid version. After doing so I realized that when you connect Square the customer is not able to tap in the square device and have it go through to close out in the booking system. You have to manually put the card number in the system. This is a basic function that this software cannot do. This won’t work for us and the company wouldn’t provide a refund even though we hadn’t used the software yet. I am writing this review because I didn’t want this to happen to anyone else.
Show more
This needed
- longer description of class options - a way to resequence classes, Resources, etc
There is no chat available right away - they answer way after the fact
There is no chat available right away - they answer way after the fact
Response from developer
Hi there, Thank you for taking the time to share your feedback. We appreciate your suggestions regarding class descriptions, reordering options, and support responsiveness — these are all valuable insights. We’d love the opportunity to understand your concerns more thoroughly and assist you directly. Please feel free to reach out via the in-app chat or email us at support@picktime.com — our team will do their best to get back to you as quickly as possible. Your input helps us continue improving the Picktime experience!
