連登入都沒做好
更新的最新版本，但是連登入都很困難。
填寫email和密碼送出後就進入空白畫面也不知道該怎麼辦，想再繼續使用你們的服務但難度重重，希望盡快改善
填寫email和密碼送出後就進入空白畫面也不知道該怎麼辦，想再繼續使用你們的服務但難度重重，希望盡快改善
Dishonest, borderline fraudulent, basically a scam
Have a door-to-door delivery, the user interface seemed simpler than the other ones available in HK (somehow my Grab app doesn’t work for this here) so decided to give it a go.
WHAT A NIGHTMARE!
Registered for an account - no hiccup
Selected sender and receiver addresses - so far so good
Gave a quotation - highish in my opinion but what the heck
Payment - forced me to buy vouchers which doesn’t match the quotation , ended up paying for a $100 voucher to pay for an $80 delivery.
Instead of giving you a time of pick up, it sent me an email with a third party PHONE NUMBER. Had to CALL (yes an actual telephone call in 2024) the courier myself, arrange a pick up time after spending time explaining the situation “what? Which app? Never heard of “
The courier who came to pick up did not know anything about the delivery address, and asked for additional payment which is almost equivalent to the original quotation - asked if they’d accept the remaining value of the voucher “ what voucher? What app? Never seen this before” had to pay again….
Lesson of the day - do not fall for an app with a single five star review and a clean user interface. None of the logistics worked on the backend! Costed me two hours in total to sort out one simple delivery and an outrageous sum in the end. Could have flagged down a random taxi driver for an easier experience.
OUTRAGEOUS!
WHAT A NIGHTMARE!
Registered for an account - no hiccup
Selected sender and receiver addresses - so far so good
Gave a quotation - highish in my opinion but what the heck
Payment - forced me to buy vouchers which doesn’t match the quotation , ended up paying for a $100 voucher to pay for an $80 delivery.
Instead of giving you a time of pick up, it sent me an email with a third party PHONE NUMBER. Had to CALL (yes an actual telephone call in 2024) the courier myself, arrange a pick up time after spending time explaining the situation “what? Which app? Never heard of “
The courier who came to pick up did not know anything about the delivery address, and asked for additional payment which is almost equivalent to the original quotation - asked if they’d accept the remaining value of the voucher “ what voucher? What app? Never seen this before” had to pay again….
Lesson of the day - do not fall for an app with a single five star review and a clean user interface. None of the logistics worked on the backend! Costed me two hours in total to sort out one simple delivery and an outrageous sum in the end. Could have flagged down a random taxi driver for an easier experience.
OUTRAGEOUS!
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非常不可靠的物流服務
需要配送的建議慎用這個平台，完全沒有配送員。嘗試2個小時的配送服務，結果等了2個小時都沒有配送員上門取件
客戶服務也是極度差，不給予反應，非常不靈活，且沒有提示說現在沒有配送員
客戶服務也是極度差，不給予反應，非常不靈活，且沒有提示說現在沒有配送員
Bringing good food to you at affordable rates
Using pickupp, it’s easy to get good food delivered to you at affordable delivery rates. I look forward to having more merchants on the app. Also recommended it to my friends, especially those without good food in their hood.
very user-friendly!
Pickupp is a super easy app to use due to its friendly user-interface! I really enjoyed placing group orders for food that I find inconvenient to get on my own as the pricing is so affordable and I get to try delicious foods :) Updates on delivery timings are accurate too, definitely recommend using!
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Very excellent service! Highly recommended
First time to use this app. Great service! Effective and traceable.
Good
Pickupp is a fuss free app where I can order from a wide variety of merchants that are mostly inaccessible to me. I’ve made quite a few orders and my friends agreed that this is a great platform! I also like that we can select our preferred date of delivery.
爛透！
系統建好單，隔天打來說不能收送件，沒滿3件要自己拿去集貨點 根本黑人問號
能自己拿去我自己送就好了還要你幹嘛
搞清楚 我自己用賣貨便店到店 加手續費也才45
這能用但別儲值早晚倒的
能自己拿去我自己送就好了還要你幹嘛
搞清楚 我自己用賣貨便店到店 加手續費也才45
這能用但別儲值早晚倒的
Great
Useful app and service
沒有你們怎麼辦
根本就是隔離的好幫手，沒有你們怎麼辦，態度親切又專業！讚一個
one of the best platforms!
pickupp has been nothing short of a wonderful place full of great deals and great buys - from that awesome cafe food to the delicious bakeries right to your doorstep. did I mention the awesome discounts too? the user interface is SO seamless and aesthetic too, I really can’t stop browsing all these goodies I can get!
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The worst apps I have used before
Seriously, their system is completely messy which we cannot cancel our orders, cannot re-pay the order, or even change our receiving address after purchased.
Tried to reach their customer service centre, but their customer service centre is not friendly at all and just told me that their order cannot be cancelled and no one will assist me.
This is a really terrible customer service I have ever met before!
Tried to reach their customer service centre, but their customer service centre is not friendly at all and just told me that their order cannot be cancelled and no one will assist me.
This is a really terrible customer service I have ever met before!
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改唔到credit card number !!
改唔到credit card number !!
Pastry delivery!
There are sooo many local bakeries and pastry shops I have been dying to try but never got the chance to as they are not in neighbourhoods I frequent much, and not all of these shops offer delivery services. Thank you Pickupp for this great idea, and I just want to say their services are amazing. Couriers are friendly, kind and efficient!
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Return Trip And unfriendly app
Please improvise. Im aware that you do not have return trip options. And the selection for such service is too many complications. Maybe your developer may look into other apps and set an example so the user may feel easy to use such apps.
Easy and quick ways to buy food
I love using the pickupp app to buy snacks such as muffins, cookies and cake! There is so much variety as all the stores deliver islandwide — sometimes they offer discounts 20% off or free delivery! Super value for money and convenient!
Easy to use app
An easy to use app to order bakes/drinks and etc (changes with different campaign). Can get really good deals when there is canpaigns too! If no campaigns, the delivery fee is significantly lower than order directly from the merchants 💰
Dishonest app and lousy customer service
Downloaded app after seeing online post boasting about their Low rate for next day delivery.
Downloaded app, key in send and receiver info, indeed, I see the Low fee.
Feeling please with the rate, continue to sign up and paid a 10 dollar into the wallet, the option DISAPPEARED.
Only left with 2H and 4H option that is more expensive than even what grab is offering.
Proceed to talk to customer service and they claim that service is only for
A) minimum 200 order per month
B) 10 orders at each collection
Seriously?
Nvm, I will just ask for a refund of my 10 dollar.
Customer service proceed to say I will need to top up to 20dollar for them to process a refund. And the refund will also cost a 10% service fee.
So essentially I need to top up 10 dollar, to get back $18 out of $20.
I sounded out my unhappiness and customer service say out of goodwill they can refund my 10 dollar, but still with 10% service fee, so $9 out of $10 returned.
Honestly, amount is really small and I couldn't care less, however, such unethical business really upset me.
Highly don't recommend people to use their service. Stick to grab and QExpress.
Downloaded app, key in send and receiver info, indeed, I see the Low fee.
Feeling please with the rate, continue to sign up and paid a 10 dollar into the wallet, the option DISAPPEARED.
Only left with 2H and 4H option that is more expensive than even what grab is offering.
Proceed to talk to customer service and they claim that service is only for
A) minimum 200 order per month
B) 10 orders at each collection
Seriously?
Nvm, I will just ask for a refund of my 10 dollar.
Customer service proceed to say I will need to top up to 20dollar for them to process a refund. And the refund will also cost a 10% service fee.
So essentially I need to top up 10 dollar, to get back $18 out of $20.
I sounded out my unhappiness and customer service say out of goodwill they can refund my 10 dollar, but still with 10% service fee, so $9 out of $10 returned.
Honestly, amount is really small and I couldn't care less, however, such unethical business really upset me.
Highly don't recommend people to use their service. Stick to grab and QExpress.
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Fast and easy
Made a Pickupp order (4hours delivery)last week. It goes very smoothly and delivery is very fast, safe and not one issue raised.
The app is very easy to use, have clear directions to let you know what to input and how much would it need for different types of parcel. Price are reasonable.
Comparing to other courier it definitely has its benefit that is cheaper and faster.
Would definitely use it again.
The app is very easy to use, have clear directions to let you know what to input and how much would it need for different types of parcel. Price are reasonable.
Comparing to other courier it definitely has its benefit that is cheaper and faster.
Would definitely use it again.
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After payment, they just delete my message without answering
Warning!! This app just cheated you to make the payment!!! My friend told me to use this app to order but the service of it was so bad. I got an issue before payment and ask their staff how to do so. The staff provided a solution so I followed while making the payment. But the issue was not solved as what the staff have mentioned before. I asked again but they just deleted my enquiry without answering. They deleted all my enquiries 3 times already!!! I have all the screen captures. They just cheated you to make the payment!!!
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