Playbook User Reviews

Customer Experience

Positive experience78.5% of reviews
Neutral4.8% of reviews
Negative experience16.6% of reviews

~ Based on 787 written reviews from the US App Store.

What users say

Is Playbook Safe?

Playbook - Trainers & Workouts appears safe based on user ratings. AppsHunter Safety Score for Playbook is 98/100.

This assessment is based on 35,598 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.4% of ratings point to a safe experience
0.5% of ratings suggest some concerns
1.1% of ratings point to a risky experience

~ Based on 35,598 App Store ratings for Playbook.

Is Playbook Legit?

Playbook - Trainers & Workouts appears to be a legitimate app. AppsHunter Legitimacy Score for Playbook is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

An addiction… I think so!

So impressed with this app! It allows me to see proper form of each exercise and then I can log my workout. When I hit the same exercise in another day or set it puts up my previous lbs and sets I did of the same exercise. I can see right then and there if my strength has improved!

The streaks make it so motivating to check in even on your rest days! To keep track of what you do and which day you are on!

If you will be out of service go and download the workout or your coaches videos to watch and go through when out of service!

There’s a section for you to have your progress pictures and it will put them side by side for you to see your progress!

I’m a week in after switching from a different gym app. And I am hooked! Muscles are pumping and I’m looking forward to the weeks to come!
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MISLEADING!

When you purchase and subscribe they make it seem like you will have an access to all content but then have to pay another $40 a month for EACH creators content on TOP of your current subscription. Scam.

No customer service

My purchase disappeared on the app and tried to reach the customer service about it multiple times but they’re not responsive at all!

Love momo muscleeee

She’s the best

Jjd workout

So far I love this app. I’m feeling confident more and more each day. I’m starting to feel more devoted for the next workout each day . I also don’t feel like I’m doing it alone and the great part is I’m doing along side the girls. Love love love

Great app

Great app! Love the ease of use! Just wish there was an app for the smart tv so I didn’t have to project from my phone to the tv.

JD Fit is AMAZING

This is the best app! Great price and amazing workouts! Gives you a burn and the flexibility to do at home with little to no equipment. LOVE!

JJD Workout

Phenomenal ⭐️

Great Workouts & motivation

The workouts keep me motivated and pushing through. Easy to use and follow along with all that’s going on.

The Absolute Best App

Thanks to Shaina’s training programs I can’t believe I’m 7 lbs away from my long term goal. I started at 198 lbs 9 months ago and now I weight 172 lbs! I’ve lost 26 pounds 🥳 In addition, my A1C went down from 5.8 to 5.5. I’m so happy, proud and grateful!

Excellent customer service

I had a small issue come up and had questions. Sent an email and honestly forgot about it because it was probably in the middle of the night when I sent it. By the next day I had a very detailed response and resolution. Very obviously not just automated either. I have to say I'm very impressed with the customer support, it isn't common anymore but Playbook has it figured out and delivers!
Highly recommended!
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Getting in shape

Starting is the hardest

Great experience

The app is great, i do wish 2 things, 1 that the video example didnt pop out cuz sometimes i takes over my music when i swipe out of the app, and also wish there was a dark mode to match my system settings

Very easy to use

Easy to navigate.

Playbook with Dana Linn

Good app to track workouts and see previous training. Feels good when I can up my reps or weights. Fairly user friendly also.

Almost to easy

I have been using the Playbook app for almost a year now doing my workouts and I find this to be extraordinarily simple and easy to use and I have no glitches with this app.

Great app!

Super heat and interactive. I enjoy every aspect of it!

Doesn’t allow workout tracking and no customer support

This app is supposed to allow you to log your workouts in your calendar. The only problem is there is no way to actually log and all of the information that they have on their Support site doesn’t actually match with the app. Looks like. I’ve contacted customer service on a weekly basis and they literally send me the exact same thing that is on their site even though in my emails to them I specifically state that I’ve already looked at their site and tried to follow the steps, but the information provided doesn’t actually match what the site looks like on the app. I’ve even sent them screenshots of what I see to help find a solution to the issues that has and I receive no response weeks. Go by I follow up and then I get a new person who starts with the same information again. I ended up canceling my subscription with the trainer that I absolutely love just because the functionality of the app is lacking and the team doesn’t seem to want to improve their app. Another issue I have with the app is I have this app on my phone and I can’t watch the workout videos in landscape mode even though the trainer records the videos in landscape mode because there’s no rotation. This app definitely is very green and has a lot of kinks to work out.
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Response from developer

Hi, thanks for writing your review. We're happy to address any issues you may be encountering, so please feel free to follow up with support@playbookapp.io and request your case be escalated for further assistance.

Not what it used to be

I’ve been a playbook user for a few years now and thought my preferred creator was just formatting things in a new way that felt “frantic” but after trying a few other creators, I think it’s a playbook issue. The content of each creator is fantastic, however the format, particularly on timed AMRAP sets, is chaotic. The rest screen is black, so you can only see a thumbnail screenshot of the next move. During the rest, I think that must be when I should be entering my weights and reps, but also setting up for the next move, and there’s just not enough time to do all that. When a creator suggests AMRAP for the quantity, you then need to DELETE those letters from the journal in addition to typing in your weight and reps. By the time you’ve done that, it’s already started the next set in the background. After years of happily using playbook whenever I can’t get to the gym, I find myself dreading my at home Playbook days now because I just feel frazzled after a workout. It’s not the creators - the workouts I’m choosing are still fantastic. It’s the changes by playbook to the formatting, the black rest screen so you can’t see the next move until the timer starts counting down, the pre-filled AMRAP in the journal that you have to delete.
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So helpful

I had made a mistake about the payment plan and asked for help. Not only did I get help that was beyond polite and helpful! The problem took a min to fix. And I was so worried about losing my progress they gave a free week till we got the problem solved. Not only is DLB APP the best all around body building app there is, but the customer service excels at manners, simple instructions on how to fix the problem, and beyond patient and understanding I would recommend this app 100%!
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