Customer Service
This app is truly life changing! I’ve always been the biggest Autumn Calabrese fan & followed her workouts for years on Bodi. I worked out to some other trainers, but I always gravitated back to Autumn, then I eventually solely followed her programs. This app makes it so much more personable for following her & her content. It’s truly changed my life. & talk about customer service! I didn’t realize that our new fall challenge was included in my annual subscription, so I paid for it. I messaged customer support after Autumn told us we didn’t have to pay the additional cost to join, & they responded right away with a refund for me! Riezl was incredibly sweet, helpful, & quick to refund me. Customer service usually takes 32 years🤣, so I was very impressed/appreciative. Do not hesitate to press the download button! It’s a life changer!❤️
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Loveeee 🖤
I did this app when I first got pregnant and it was awesome. Excited to see what this challenge can do for myself!
Love it
So handy to have on the go never and excuse to miss your workout!
Best workout app!
This app does all the hard work (planning your workouts) for!
Left the gym
Sandy Sklar
Amazing
This has got to be the best app I have ever used. Simple and direct.
Best app in town!
Love this app. Juice & Toya keep me motivated and wanting to progress with my workouts. Thank you!!!!!!
Great App
Easy to use - love it
Trainer of the Year
McKenzie is so awesome. She explains the workouts perfectly and challenges you to challenge yourself!
Love the guides
I love how I feel after the workouts- love the variations… guides have home and gym workouts and all of them are so damn effective!!
Best Workout app
Love this workout app! I feel like this is realistic workouts than I can definitely get done!
Cpt fit
Best app and best bang for your buck
G1M Daily = 10/10
Nick Bare & BPN, thank you for an incredible app experience. So much more than workouts… grateful.
Love it!
Easy to follow workouts, never the same one twice and great music also. Like Mackenzie’s easy straightforward, down to earth style.
Could not eat and get Customer Service help to upgrade to the yearly with the Labor Day discount
I wrote a message after message and it said it would give me a live agent and set up AI and I sat on there for over 25 minutes
Doable At Home Workout
This has become something I look forward to and I’ve never been a weight lifter. For this 48 yo who is out shape, I can do these workouts and look forward to the results!
Most used app
This is absolutely my most used app on my phone every single day I do at least two workouts and it’s so user-friendly. Love my trainer bestie Mackenzie Wells! 💕
Doesn’t allow workout tracking and no customer support
This app is supposed to allow you to log your workouts in your calendar. The only problem is there is no way to actually log and all of the information that they have on their Support site doesn’t actually match with the app. I’ve contacted customer service on a weekly basis and they literally send me the exact same thing that is on their site even though in my emails to them I specifically state that I’ve already looked at their site and tried to follow the steps, but the information provided doesn’t actually match what the site looks like on the app. I’ve even sent them screenshots of what I see to help find a solution to the issues that has and I receive no response weeks. Go by I follow up and then I get a new person who starts with the same information again. I ended up canceling my subscription with the trainer that I absolutely love just because the functionality of the app is lacking and the team doesn’t seem to want to improve their app. Another issue I have with the app is I have this app on my phone and I can’t watch the workout videos in landscape mode even though the trainer records the videos in landscape mode because there’s no rotation. This app definitely is very green and has a lot of kinks to work out.
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Response from developer
Hi, thanks for writing your review. We're happy to address any issues you may be encountering, so please feel free to follow up with support@playbookapp.io and request your case be escalated for further assistance.
So easy
Easy instruction but really effective exercises. Love it!!!!
You can do it!
Best thing I’ve done for myself this year! Mackenzie is very positive, shares a wealth of knowledge, and helps keep you motivated along the way. I started at 50 years old, overweight, and not fit at all!
