Very slow
I cannot get into the app, it’s been since Friday. If they do maintenance or technical updates then they should inform customer or at front page of app. Customer service is also very inefficient.
Can’t submit my signature
It’s was to bad I can’t submit my signature device iPad and also problems in android
Worst Banking app in Bangladesh
Too outdated and not user friendly. You guys should learn from other banks
Verification system problem
The Verification Process for the Code Activation is very Bad , What a idotic process, My father is a 60 years old person , he don’t understand everything properly, When i called them to active my fathers app code they asks for various kind of information, and as my father is a old person , he was not that much capable to answer all of this , he is not that much familiar with that process, even when tried to assist him , their customer care operator said someone is assisting you , and then they cut the call . I know its for security purpose , but i think its a lame purpose, in their app they could have add a face verification system or OTP systems.
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