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MyPrime

MyPrime

Prime Bank's New iBanking App

101 ratings
39 reviews
💰 Finance
Free

Details

Released
April 11, 2018
Updated
October 25, 2026

Features

Background Location Access

Developer

Prime Bank Limited
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MyPrime screenshot #7 for iPhone
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About

Manage your banking needs conveniently from your smartphone. Check balances, transfer funds, pay bills, and recharge your mobile. Access accounts, credit cards, deposits, and loans securely and efficiently.

✓Check account balance
✓Transfer funds
✓Pay bills
✓Recharge mobile
✓View account activities
✓Manage credit cards, deposits, and loans
✓Biometric sign-in
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What users say about MyPrime

Reviews of MyPrime are mixed: the Finance app is rated 3.7/5 from 101 App Store ratings. What users like most: fast transactions, smooth user experience. Top complaints: OTP submission issues, fund transfer failed. Summarized from real user reviews.

Positive things

  • 🚀Fast transactions
  • 👍Smooth user experience
  • 👍Good UX
  • 👍One stop solution
  • 👍Basic banking needs addressed
  • 👍Bank in your pocket
  • 👍Awesome application
  • 👍Fantastic bank app

Negative things

  • 🐛OTP submission issues
  • 🐛Fund transfer failed
  • 🐛Live chat slow response
  • 🐛Missing FDR options
  • 🐛App not a one-stop solution
  • 🐛Unresolved credit card bill payment issue
  • 🐛No beneficiary details in NPSB report
  • 🐛No beneficiary details in statement
  • 🐛Cannot open app (update loop)
  • 🐛Login OTP screen not progressing
  • 🐛Registration process frustrating
  • 🐛Submit button not working
  • 🐛No face detection for iOS
  • 🐛Registration OTP submission unresponsive
  • 🐛Force restart required
  • 🐛App looks like a website
  • 🐛Boring, old design
  • 🐛Sluggish performance
  • 🐛Difficult app entry
  • 🐛Staff attitude issue (Uttara branch)
See all reviews
+1

What's New in MyPrime

2.0.32

October 25, 2026

Discover new ways to bank smarter with the latest MyPrime update! Transfer funds instantly to LENDEN Wallets Approve Mobile Recharges and Bangla QR payments using Biometrics Set and manage your own Biometric Transaction Limits Access more of your favorite online merchants directly from the Pay Online menu Update MyPrime today and enjoy a faster, smarter, and more seamless banking experience.

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User reviews

Most RecentHighest RatedLowest Rated

Qibla pointer??

for what possible reason would i need a qibla pointer on my banking app?? every smartphone has a compass that works without any internet. whoever thought of including a qibla pointer in a banking app should be fired.
Sshahriarrlabib

Otp Submission issues

Writing about version 2.0.28: In this version, after entering all the details, when it’s finally time to submit the OTP, the submit button is not working. This issue is happening during bKash transfers. Hope the developers will fix this issue soon.
AHAmit Hassan

App reviews

This app is soo smooth that’s why you can transaction easily within a second.
TTalukder22

Disappointed

Ever since I opened and activated the app, I have been unable to transfer money from bank to bkash. It’s been a month and I keep calling their helpline, all I get is that there’s no problem from their side neither from mine but yet it shows fund transfer failed and if I try through bkash it says limit over even though I haven’t transferred a single buck. Also their live chat option replies after hours and the window stays active for a few minutes. This is so frustrating!
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AAuranii

Nice App

Nice app
Sshaf099777
See 34 more reviews

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User experience

🐞

Reported Bugs

15 issues

Submit button not working during bKash transfers (v2.0.28)

Bug

Fund transfer failed (bank to bKash)

Bug

Live chat window stays active for a few minutes

Bug

FDR creation lacks options for interest deposit, rate display, lock duration

Bug

Increasing card limit feature not working properly

Bug

Important announcements in Bangla even in English app version

Bug

Unable to pay credit card bill due to persistent error

Bug

NPSB report and statement lack beneficiary details

Bug

App requires update but loops back to the same message

Bug

New device OTP screen does not progress

Bug

Login button unresponsive

Bug

Registration OTP submission unresponsive

Bug

No face detection for iPhone/iOS users

Bug

Cannot see status of accounts, deposits, cards after update (v2.0.6)

Bug

No login option on PC (Windows 11) via Chrome

Bug
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Requested Features

9 requests

Add more utility bill payment options

Feature

Download payment receipts/invoices as PDFs

Feature

Add option to edit email ID and phone number

Feature

Add bKash to Bank transfer feature

Feature

Add option to order new debit card online

Feature

Add option to freeze/unfreeze account and card

Feature

Add confirm payment with password feature

Feature

Add Touch ID support

Feature

Add bank to bKash transfer feature

Feature

FAQ

What can I do with the MyPrime app?

The MyPrime app allows you to perform various banking tasks directly from your smartphone. You can check your account balance, transfer funds to other bank accounts in Bangladesh, pay utility bills, tuition fees, insurance payments, and VAT/CE payments. It also enables mobile recharges, credit card bill payments, and management of your accounts, credit cards, deposits, and loans.

Is the MyPrime app secure?

Yes, the app offers fast and secure sign-in options, including biometric authentication on capable devices. Your banking activities are protected, allowing you to manage your finances with confidence.

Who is eligible to use the MyPrime app?

The MyPrime app is available for any Prime Bank customer. You can access your account using your existing Altitude login ID. It is optimized for users and available 24/7.

Can I open new accounts or apply for loans through the app?

Yes, the app allows you to instantly open an FDR/DPS and apply for loans. You can also request a new cheque book, stop payments, and send positive pay instructions.

What are the benefits of using MyPrime for banking?

The app provides convenient banking on-the-go, offering a snapshot of all your accounts, cards, deposits, and loans on one screen. You can also enjoy instant fund transfers, various bill payment options, and easy access to customer support via live chat.