Comparison

Citytouch vs MyPrime

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citytouch

This app provides a digital banking solution for customers of City Bank PLC. It offers a convenient way to manage your finances directly from your mobile device.

Highlights
  • Digital banking solution
  • Manage finances
  • Mobile banking
Features
Read full description

Welcome to Citytouch! Open accounts, apply for loans, save, invest, pay, transfer, and manage your entire banking relationship from a single app. Whether you’re managing everyday finances or planning for what’s next, Citytouch helps you stay on top of your money with everything you need in one place. Powerful banking, simplified • Open a new bank account instantly, without stepping into a branch • Get a complete, real-time view of your accounts, cards, loans, and investments • Personalize your dashboard with smart tools to help you track your finances • Switch seamlessly between English and Bangla Move your money in a tap • Send money instantly to any bank in Bangladesh via NPSB, RTGS, or BEFTN • Transfer funds seamlessly to major mobile wallets • Scan and pay with QR codes at thousands of merchants • Withdraw cash without your card using Cash by Code Settle bills in seconds • Top up your mobile balance and pay utility bills instantly • Pay internet, insurance, tuition, and club fees with ease • Settle your credit card bills securely and on time Total control over your cards • Activate cards and manage your PIN directly from the app • Enable or disable international transactions with a single tap • Manage transaction limits and security settings with ease Grow your savings effortlessly • Open a Fixed Deposit (FD) or monthly savings plan (DPS) in minutes • Apply for digital loans directly through the app (for eligible customers) • Access dedicated digital banking features for City Islamic accounts Premium support and smart features • Earn MyRewards points on your everyday transactions • Get instant assistance through our AI Chatbot in Bangla and English • Raise and track service requests directly from the app • Explore ATMs, branches, and exclusive offers in Guest Mode before you log in Getting started is simple 1. Download the app 2. Register using your City Bank account or card details 3. Start banking smarter Download Citytouch and experience banking designed around you. Need help? Call 16234 or email citytouch@citybankplc.com.

About

MyPrime

Manage your banking needs conveniently from your smartphone. Check balances, transfer funds, pay bills, and recharge your mobile. Access accounts, credit cards, deposits, and loans securely and efficiently.

Highlights
  • Check account balance
  • Transfer funds
  • Pay bills
  • Recharge mobile
  • View account activities
  • Manage credit cards, deposits, and loans
  • Biometric sign-in
Features
Read full description

Prime Bank’s new and modern internet banking app MyPrime app gives you the power to do even more, right from your smartphone, no matter where you are. You can check your account balance, transfer funds, pay the bills, recharge your mobile, view account activities, transfer history and lots more! Conveniently manage your accounts, credit cards, deposits and loans with the MyPrime Internet Banking app. MyPrime app is optimized for you and is available 24/7 for any Prime Bank’s customer. Our App allows you to access your account using your existing Altitude login ID. Enjoy banking on-the-go: - Fast and secure sign-in with biometric (available on capable devices) - Snapshot of your accounts, cards, deposits and loans in one screen - Access your Prime Bank Credit Cards - Transfer funds instantly to any bank accounts in Bangladesh - Pay your utility bills, tuition fees, insurance payments, VAT/CE payments and many more - Pay PBL or any bank credit card bill - Recharge your mobile number of all the available operators - Check statements of your accounts, cards, deposits and loan - Request your new cheque book, stop payments and send positive pay instruction from the app - Open FDR/DPS instantly - Apply for loans - Never miss out the exciting offers - Manage your profile settings - Easily manage multiple accounts - Easy access to contact information - Use our live chat feature for instant answers to your questions About Prime Bank Limited: Prime Bank is a top-tier second generation local commercial bank in Bangladesh established in 1995. Prime Bank's operational footprint is spread all over the country with146 branches and 170 ATM locations. This bank is best known for its expertise in Corporate and Institutional Banking and its innovative Digital Banking services.

Screenshots

Citytouch4 screens
MyPrime4 screens

Verdict

The call

The clearest difference is rating: Citytouch at 4.2 against MyPrime's 3.7. Citytouch also leads on ratings volume (1.9K vs 101). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citytouch holds the better App Store score, 4.2 against 3.7. That said, the two scores are not equally well evidenced: Citytouch has 1.9K ratings behind it against 101, so its average is the more settled of the two. Written reviews point the same way: 42% of Citytouch's written reviews are positive against 36% of MyPrime's.

UpkeepUpdate frequency

Citytouch ships an update every 2 months, MyPrime monthly. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.

Scorecard2 real differences · 8 level
Citytouch versus MyPrime: the parameters behind the verdict, then further details
ParameterCitytouchMyPrime
PriceFreeFree
Rating4.2 (1.9K ratings) — better3.7 (101 ratings)
Positive reviews42.3% of reviews — better35.9% of reviews
Number of ratings1.9K — better101
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.015.0
Further details — not scored
Size203 MB72 MB
Age rating4+4+
DeveloperThe City Bank PLC.Prime Bank Limited

Customer experience

Citytouch

All ratings1,868 ratings
Positive79.6%
Neutral5.9%
Negative14.5%
Written reviews286 reviews
Positive42.3%
Neutral10.8%
Negative46.9%

MyPrime

All ratings98 ratings
Positive63.3%
Neutral9.2%
Negative27.6%
Written reviews39 reviews
Positive35.9%
Neutral23.1%
Negative41.0%

User reviews

Citytouch

From 1.9K App Store ratings

What we love

  • 🚀 Smooth and easy user interface
  • 👍 Comprehensive banking features
  • 🔒 Reliable and secure
  • 💡 Innovative digital banking experience

Room to improve

  • 🐛 Frequent crashes and bugs
  • ⏱️ Slow performance and long loading times
  • 🔍 Outdated and confusing user interface
  • 🤔 Inconsistent user experience

MyPrime

From 101 App Store ratings

What we love

  • 🚀 Fast transactions
  • 👍 Smooth user experience
  • 👍 Good UX
  • 👍 One stop solution
  • 👍 Basic banking needs addressed

Room to improve

  • 🐛 OTP submission issues
  • 🐛 Fund transfer failed
  • 🐛 Live chat slow response
  • 🐛 Missing FDR options
  • 🐛 App not a one-stop solution

Bugs and requests

Citytouch

Reported bugs

4 issues
  • Face ID/Touch ID login issues after updates
  • Inability to view full credit card transaction details
  • Inconsistent behavior when making payments
  • App crashes when trying to access certain features

Requested features

6 requests
  • Improved app stability and performance
  • Modernized and intuitive user interface design
  • Expanded features for Islamic banking accounts
  • Support for additional payment methods (e.g., NFC, Apple Pay)
  • Enhanced transaction history and statement viewing
Show 1 more
  • Faster and more reliable fund transfers

MyPrime

Reported bugs

15 issues
  • Submit button not working during bKash transfers (v2.0.28)
  • Fund transfer failed (bank to bKash)
  • Live chat window stays active for a few minutes
  • FDR creation lacks options for interest deposit, rate display, lock duration
  • Increasing card limit feature not working properly
Show 10 more
  • Important announcements in Bangla even in English app version
  • Unable to pay credit card bill due to persistent error
  • NPSB report and statement lack beneficiary details
  • App requires update but loops back to the same message
  • New device OTP screen does not progress
  • Login button unresponsive
  • Registration OTP submission unresponsive
  • No face detection for iPhone/iOS users
  • Cannot see status of accounts, deposits, cards after update (v2.0.6)
  • No login option on PC (Windows 11) via Chrome

Requested features

9 requests
  • Add more utility bill payment options
  • Download payment receipts/invoices as PDFs
  • Add option to edit email ID and phone number
  • Add bKash to Bank transfer feature
  • Add option to order new debit card online
Show 4 more
  • Add option to freeze/unfreeze account and card
  • Add confirm payment with password feature
  • Add Touch ID support
  • Add bank to bKash transfer feature

In-app purchases

None

Citytouch

No in-app purchases

None

MyPrime

No in-app purchases

Questions

Is Citytouch free?
Citytouch is free to download, with no in-app purchases.
Is MyPrime free?
MyPrime is free to download, with no in-app purchases.
Which has better reviews, Citytouch or MyPrime?
Citytouch is rated higher. Citytouch averages 4.2 out of 5 from 1.9K ratings, while MyPrime averages 3.7 from 101 ratings.
Do Citytouch or MyPrime have ads?
Neither Citytouch nor MyPrime shows ads.
Which is updated more often, Citytouch or MyPrime?
Citytouch ships an update every 2 months, and MyPrime monthly. Most recently, Citytouch was updated on November 1, 2026 and MyPrime on November 2, 2026.

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