Comparison

MTB Neo vs MyPrime

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MTB Neo

Manage your bank accounts and perform various financial transactions on the go. This app allows real-time account viewing, fund transfers, mobile recharges, and bill payments. It also facilitates opening new products and ordering checkbooks, all secured with advanced encryption and two-factor authentication.

Highlights
  • Real-time account information
  • Fund transfers (local & international)
  • Mobile top-up
  • Credit card management
  • Bill payments
  • FDR & DPS account opening
  • Checkbook ordering
Features
Read full description

Stay connected to your MTB account and services 24/7 with the MTB Neo App, now available for iOS devices. This convenient, free service is offered to all MTB customers registered for the MTB Neo App. With the MTB Neo, you can: * View account information in real-time * Transfer funds to MTB or other banks via NPSB/BEFTN/RTGS * Perform MFS transfers and add beneficiaries * Recharge mobile phones instantly * Access credit card details and pay bills (in local and international currencies) * Opening FDR & DPS products * Order checkbooks and much more How do you activate the MTB Neo App on your device? 1. Click on Register to MTB Neo 2. Input your registered mobile number 3. Verify OTP 4. Select your bank account number or card number 5. Set your user ID and password 6. You are ready to log in to MTB Neo Your Security Is Our Priority MTB ensures a secure mobile-based banking experience with state-of-the-art security features: * Registration Required: You must be registered for MTB Neo to access the iOS app. * Activation Process: App usage requires an activation request from your MTB Neo account. * Advanced Encryption: The service is secured by SSL encryption and additional proprietary encryption technology from MTB. * Device Restriction: Only registered devices can access the MTB Neo iOS App. * Two-Factor Authentication: Every transaction is protected by two-factor authentication for added security. Need Assistance? Our 24/7 MTB Contact Centre is here to help: * Domestic Calls: 16219 or 096040 16219 * International Calls: +880 96040 16219 * Email: customer.service@mutualtrustbank.com With MTB Neo, enjoy seamless, secure, and convenient banking at your fingertips!

About

MyPrime

Manage your banking needs conveniently from your smartphone. Check balances, transfer funds, pay bills, and recharge your mobile. Access accounts, credit cards, deposits, and loans securely and efficiently.

Highlights
  • Check account balance
  • Transfer funds
  • Pay bills
  • Recharge mobile
  • View account activities
  • Manage credit cards, deposits, and loans
  • Biometric sign-in
Features
Read full description

Prime Bank’s new and modern internet banking app MyPrime app gives you the power to do even more, right from your smartphone, no matter where you are. You can check your account balance, transfer funds, pay the bills, recharge your mobile, view account activities, transfer history and lots more! Conveniently manage your accounts, credit cards, deposits and loans with the MyPrime Internet Banking app. MyPrime app is optimized for you and is available 24/7 for any Prime Bank’s customer. Our App allows you to access your account using your existing Altitude login ID. Enjoy banking on-the-go: - Fast and secure sign-in with biometric (available on capable devices) - Snapshot of your accounts, cards, deposits and loans in one screen - Access your Prime Bank Credit Cards - Transfer funds instantly to any bank accounts in Bangladesh - Pay your utility bills, tuition fees, insurance payments, VAT/CE payments and many more - Pay PBL or any bank credit card bill - Recharge your mobile number of all the available operators - Check statements of your accounts, cards, deposits and loan - Request your new cheque book, stop payments and send positive pay instruction from the app - Open FDR/DPS instantly - Apply for loans - Never miss out the exciting offers - Manage your profile settings - Easily manage multiple accounts - Easy access to contact information - Use our live chat feature for instant answers to your questions About Prime Bank Limited: Prime Bank is a top-tier second generation local commercial bank in Bangladesh established in 1995. Prime Bank's operational footprint is spread all over the country with146 branches and 170 ATM locations. This bank is best known for its expertise in Corporate and Institutional Banking and its innovative Digital Banking services.

Screenshots

MTB Neo4 screens
MyPrime4 screens

Verdict

The call

The clearest difference is rating: MyPrime at 3.7 against MTB Neo's 3.4. On price, review sentiment, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

MyPrime holds the better App Store score, 3.7 against 3.4. Both are backed by a comparable volume of ratings — 242 and 101 respectively. Written reviews complicate that: 41% of MTB Neo's written reviews are positive against 36% of MyPrime's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly monthly. Both last shipped on October 29, 2026.

Scorecard1 real difference · 9 level
MTB Neo versus MyPrime: the parameters behind the verdict, then further details
ParameterMTB NeoMyPrime
PriceFreeFree
Rating3.4 (242 ratings)3.7 (101 ratings) — better
Positive reviews40.7% of reviews — better35.9% of reviews
Number of ratings242 — better101
Update frequencyMonthlyMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.0 — better
Further details — not scored
Size140 MB72 MB
Age rating4+4+
DeveloperMutual Trust Bank LimitedPrime Bank Limited

Customer experience

MTB Neo

All ratings242 ratings
Positive58.3%
Neutral6.2%
Negative35.5%
Written reviews123 reviews
Positive40.7%
Neutral6.5%
Negative52.8%

MyPrime

All ratings98 ratings
Positive63.3%
Neutral9.2%
Negative27.6%
Written reviews39 reviews
Positive35.9%
Neutral23.1%
Negative41.0%

User reviews

MTB Neo

From 242 App Store ratings

What we love

  • 👍 Excellent user interface
  • 🚀 Smooth and fast performance
  • 🔒 Enhanced security features
  • 💡 Convenient features like DPS and FDR opening
  • 👍 Fresh and new UI design

Room to improve

  • 🐛 App crashes frequently
  • 🐛 Biometric login not working
  • 🐛 Compatibility issues with new iOS versions
  • 🐛 Slow loading times and server connection issues
  • 🐛 Bugs in specific features like mobile recharge and QR payment

MyPrime

From 101 App Store ratings

What we love

  • 🚀 Fast transactions
  • 👍 Smooth user experience
  • 👍 Good UX
  • 👍 One stop solution
  • 👍 Basic banking needs addressed

Room to improve

  • 🐛 OTP submission issues
  • 🐛 Fund transfer failed
  • 🐛 Live chat slow response
  • 🐛 Missing FDR options
  • 🐛 App not a one-stop solution

Bugs and requests

MTB Neo

Reported bugs

5 issues
  • App crashes on launch for new iPhones
  • App not working on iPad Air 6
  • Credit card details not visible in the app
  • QR payment not working
  • Registration process bug causing app to close

Requested features

5 requests
  • Add option to choose OTP delivery method
  • Provide deposit scheme closure option in the app
  • Bring back transaction screenshot sharing feature
  • Add card to Apple Wallet integration
  • Improve RTGS feature

MyPrime

Reported bugs

15 issues
  • Submit button not working during bKash transfers (v2.0.28)
  • Fund transfer failed (bank to bKash)
  • Live chat window stays active for a few minutes
  • FDR creation lacks options for interest deposit, rate display, lock duration
  • Increasing card limit feature not working properly
Show 10 more
  • Important announcements in Bangla even in English app version
  • Unable to pay credit card bill due to persistent error
  • NPSB report and statement lack beneficiary details
  • App requires update but loops back to the same message
  • New device OTP screen does not progress
  • Login button unresponsive
  • Registration OTP submission unresponsive
  • No face detection for iPhone/iOS users
  • Cannot see status of accounts, deposits, cards after update (v2.0.6)
  • No login option on PC (Windows 11) via Chrome

Requested features

9 requests
  • Add more utility bill payment options
  • Download payment receipts/invoices as PDFs
  • Add option to edit email ID and phone number
  • Add bKash to Bank transfer feature
  • Add option to order new debit card online
Show 4 more
  • Add option to freeze/unfreeze account and card
  • Add confirm payment with password feature
  • Add Touch ID support
  • Add bank to bKash transfer feature

In-app purchases

None

MTB Neo

No in-app purchases

None

MyPrime

No in-app purchases

Questions

Is MTB Neo free?
MTB Neo is free to download, with no in-app purchases.
Is MyPrime free?
MyPrime is free to download, with no in-app purchases.
Which has better reviews, MTB Neo or MyPrime?
MyPrime is rated higher. MTB Neo averages 3.4 out of 5 from 242 ratings, while MyPrime averages 3.7 from 101 ratings.
Do MTB Neo or MyPrime have ads?
Neither MTB Neo nor MyPrime shows ads.
Which is updated more often, MTB Neo or MyPrime?
MTB Neo ships an update monthly, and MyPrime monthly. Most recently, MTB Neo was updated on October 29, 2026 and MyPrime on October 29, 2026.

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