Comparison

Citytouch vs MTB Neo

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citytouch

This app provides a digital banking solution for customers of City Bank PLC. It offers a convenient way to manage your finances directly from your mobile device.

Highlights
  • Digital banking solution
  • Manage finances
  • Mobile banking
Features
Read full description

Welcome to Citytouch! Open accounts, apply for loans, save, invest, pay, transfer, and manage your entire banking relationship from a single app. Whether you’re managing everyday finances or planning for what’s next, Citytouch helps you stay on top of your money with everything you need in one place. Powerful banking, simplified • Open a new bank account instantly, without stepping into a branch • Get a complete, real-time view of your accounts, cards, loans, and investments • Personalize your dashboard with smart tools to help you track your finances • Switch seamlessly between English and Bangla Move your money in a tap • Send money instantly to any bank in Bangladesh via NPSB, RTGS, or BEFTN • Transfer funds seamlessly to major mobile wallets • Scan and pay with QR codes at thousands of merchants • Withdraw cash without your card using Cash by Code Settle bills in seconds • Top up your mobile balance and pay utility bills instantly • Pay internet, insurance, tuition, and club fees with ease • Settle your credit card bills securely and on time Total control over your cards • Activate cards and manage your PIN directly from the app • Enable or disable international transactions with a single tap • Manage transaction limits and security settings with ease Grow your savings effortlessly • Open a Fixed Deposit (FD) or monthly savings plan (DPS) in minutes • Apply for digital loans directly through the app (for eligible customers) • Access dedicated digital banking features for City Islamic accounts Premium support and smart features • Earn MyRewards points on your everyday transactions • Get instant assistance through our AI Chatbot in Bangla and English • Raise and track service requests directly from the app • Explore ATMs, branches, and exclusive offers in Guest Mode before you log in Getting started is simple 1. Download the app 2. Register using your City Bank account or card details 3. Start banking smarter Download Citytouch and experience banking designed around you. Need help? Call 16234 or email citytouch@citybankplc.com.

About

MTB Neo

Manage your bank accounts and perform various financial transactions on the go. This app allows real-time account viewing, fund transfers, mobile recharges, and bill payments. It also facilitates opening new products and ordering checkbooks, all secured with advanced encryption and two-factor authentication.

Highlights
  • Real-time account information
  • Fund transfers (local & international)
  • Mobile top-up
  • Credit card management
  • Bill payments
  • FDR & DPS account opening
  • Checkbook ordering
Features
Read full description

Stay connected to your MTB account and services 24/7 with the MTB Neo App, now available for iOS devices. This convenient, free service is offered to all MTB customers registered for the MTB Neo App. With the MTB Neo, you can: * View account information in real-time * Transfer funds to MTB or other banks via NPSB/BEFTN/RTGS * Perform MFS transfers and add beneficiaries * Recharge mobile phones instantly * Access credit card details and pay bills (in local and international currencies) * Opening FDR & DPS products * Order checkbooks and much more How do you activate the MTB Neo App on your device? 1. Click on Register to MTB Neo 2. Input your registered mobile number 3. Verify OTP 4. Select your bank account number or card number 5. Set your user ID and password 6. You are ready to log in to MTB Neo Your Security Is Our Priority MTB ensures a secure mobile-based banking experience with state-of-the-art security features: * Registration Required: You must be registered for MTB Neo to access the iOS app. * Activation Process: App usage requires an activation request from your MTB Neo account. * Advanced Encryption: The service is secured by SSL encryption and additional proprietary encryption technology from MTB. * Device Restriction: Only registered devices can access the MTB Neo iOS App. * Two-Factor Authentication: Every transaction is protected by two-factor authentication for added security. Need Assistance? Our 24/7 MTB Contact Centre is here to help: * Domestic Calls: 16219 or 096040 16219 * International Calls: +880 96040 16219 * Email: customer.service@mutualtrustbank.com With MTB Neo, enjoy seamless, secure, and convenient banking at your fingertips!

Screenshots

Citytouch4 screens
MTB Neo4 screens

Verdict

The call

The clearest difference is rating: Citytouch at 4.2 against MTB Neo's 3.4. Citytouch also leads on ratings volume (1.9K vs 238). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citytouch holds the better App Store score, 4.2 against 3.4. That said, the two scores are not equally well evidenced: Citytouch has 1.9K ratings behind it against 238, so its average is the more settled of the two. Written reviews point the same way: 43% of Citytouch's written reviews are positive against 41% of MTB Neo's.

UpkeepUpdate frequency

Citytouch ships an update every 2 months, MTB Neo every 5 weeks. The most recent releases landed on September 23, 2026 and September 19, 2026 respectively.

Scorecard2 real differences · 8 level
Citytouch versus MTB Neo: the parameters behind the verdict, then further details
ParameterCitytouchMTB Neo
PriceFreeFree
Rating4.2 (1.9K ratings) — better3.4 (238 ratings)
Positive reviews42.5% of reviews — better41.0% of reviews
Number of ratings1.9K — better238
Update frequencyEvery 2 monthsEvery 5 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.0 — better15.6
Further details — not scored
Size203 MB140 MB
Age rating4+4+
DeveloperThe City Bank PLC.Mutual Trust Bank Limited

Customer experience

Citytouch

All ratings1,853 ratings
Positive79.7%
Neutral6.0%
Negative14.3%
Written reviews280 reviews
Positive42.5%
Neutral11.1%
Negative46.4%

MTB Neo

All ratings238 ratings
Positive58.4%
Neutral6.3%
Negative35.3%
Written reviews122 reviews
Positive41.0%
Neutral6.6%
Negative52.5%

User reviews

Citytouch

From 1.9K App Store ratings

What we love

  • 🚀 Smooth and easy user interface
  • 👍 Comprehensive banking features
  • 🔒 Reliable and secure
  • 💡 Innovative digital banking experience

Room to improve

  • 🐛 Frequent crashes and bugs
  • ⏱️ Slow performance and long loading times
  • 🔍 Outdated and confusing user interface
  • 🤔 Inconsistent user experience

MTB Neo

From 238 App Store ratings

What we love

  • 👍 Excellent user interface
  • 🚀 Smooth and fast performance
  • 🔒 Enhanced security features
  • 💡 Convenient features like DPS and FDR opening
  • 👍 Fresh and new UI design

Room to improve

  • 🐛 App crashes frequently
  • 🐛 Biometric login not working
  • 🐛 Compatibility issues with new iOS versions
  • 🐛 Slow loading times and server connection issues
  • 🐛 Bugs in specific features like mobile recharge and QR payment

Bugs and requests

Citytouch

Reported bugs

4 issues
  • Face ID/Touch ID login issues after updates
  • Inability to view full credit card transaction details
  • Inconsistent behavior when making payments
  • App crashes when trying to access certain features

Requested features

6 requests
  • Improved app stability and performance
  • Modernized and intuitive user interface design
  • Expanded features for Islamic banking accounts
  • Support for additional payment methods (e.g., NFC, Apple Pay)
  • Enhanced transaction history and statement viewing
Show 1 more
  • Faster and more reliable fund transfers

MTB Neo

Reported bugs

5 issues
  • App crashes on launch for new iPhones
  • App not working on iPad Air 6
  • Credit card details not visible in the app
  • QR payment not working
  • Registration process bug causing app to close

Requested features

5 requests
  • Add option to choose OTP delivery method
  • Provide deposit scheme closure option in the app
  • Bring back transaction screenshot sharing feature
  • Add card to Apple Wallet integration
  • Improve RTGS feature

In-app purchases

None

Citytouch

No in-app purchases

None

MTB Neo

No in-app purchases

Questions

Is Citytouch free?
Citytouch is free to download, with no in-app purchases.
Is MTB Neo free?
MTB Neo is free to download, with no in-app purchases.
Which has better reviews, Citytouch or MTB Neo?
Citytouch is rated higher. Citytouch averages 4.2 out of 5 from 1.9K ratings, while MTB Neo averages 3.4 from 238 ratings.
Do Citytouch or MTB Neo have ads?
Neither Citytouch nor MTB Neo shows ads.
Which is updated more often, Citytouch or MTB Neo?
Citytouch ships an update every 2 months, and MTB Neo every 5 weeks. Most recently, Citytouch was updated on September 23, 2026 and MTB Neo on September 19, 2026.

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