Pomelo User Reviews

Pomelo: Send Money
Pomelo: Send Money
Pomelo International, Inc.

Customer Experience

Positive experience48.6% of reviews
Neutral2.8% of reviews
Negative experience48.6% of reviews

~ Based on 72 written reviews from the US App Store.

What users say

Is Pomelo Safe?

Pomelo: Send Money appears safe based on user ratings. AppsHunter Safety Score for Pomelo is 98/100.

This assessment is based on 2,970 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.1% of ratings point to a safe experience
1.4% of ratings suggest some concerns
1.4% of ratings point to a risky experience

~ Based on 2,970 App Store ratings for Pomelo.

Is Pomelo Legit?

Pomelo: Send Money is no longer available in the App Store. AppsHunter Legitimacy Score for Pomelo is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Low rates and bed representatives

Taptap has a higher exchange rates than pomelo

The WORST🄰

P.S.
I may change my review if my master card is already working.
Pomelo has been the worst service experience I’ve ever had. If I could give 0 stars, I would. I’ve been a customer since the beginning, always paid on time, and never had issues—yet I still never received my Pomelo Mastercard after more than a year of back-and-forth.

Now the card is suddenly blocked, and when I tried to use my own debit card, Pomelo rejected it because my bank uses my PO Box address. USPS does not deliver to our physical address, so all of our documents—including bank records and business license—go to our PO Box. But Pomelo required a physical address during signup, which is where all these issues began.

I have sent every document I have, but Pomelo still won’t accept them, despite having my SSN and despite me using your service for years without any problem. If you truly thought I was a risk, why allow me to send money all this time?

When I needed the service most, I couldn’t use it. At this point, if I have to use my own debit card anyway, I’d rather switch to Sendwave because their rates are better. The only reason I stayed with Pomelo was for the Mastercard, which seems impossible to receive.

I am now seriously considering deleting my Pomelo account and moving to Sendwave permanently.
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The WORST🄰

Pomelo has been the worst service experience I’ve ever had. If I could give 0 stars, I would. I’ve been a customer since the beginning, always paid on time, and never had issues—yet I still never received my Pomelo Mastercard after more than a year of back-and-forth.

Now the card is suddenly blocked, and when I tried to use my own debit card, Pomelo rejected it because my bank uses my PO Box address. USPS does not deliver to our physical address, so all of our documents—including bank records and business license—go to our PO Box. But Pomelo required a physical address during signup, which is where all these issues began.

I have sent every document I have, but Pomelo still won’t accept them, despite having my SSN and despite me using your service for years without any problem. If you truly thought I was a risk, why allow me to send money all this time?

When I needed the service most, I couldn’t use it. At this point, if I have to use my own debit card anyway, I’d rather switch to Sendwave because their rates are better. The only reason I stayed with Pomelo was for the Mastercard, which seems impossible to receive.

I am now seriously considering deleting my Pomelo account and moving to Sendwave permanently.
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Dont waste your time.

I dont recommend pomelo to anyone becoz their customer service is bad. Plus you need to deposit money for you to enable to use it. Plus you have to pay it in full on the due date even it’s your onw money. It’s a big mistake for me using this. I close my account done with pomelo

Turned off my for upgrade no warning

Untrustworthy

Broken Promises

Terrible chat support. They won't update you of anything. No option to cancek for a transfer that taking so long to be delivered. They said habe to wait for the partner vendor for the cancellation. Up until now, there is no result. Just need my money back!!!

Low exchange rate

In 2024 the exchange rate was competitive, being around 55-57 pesos per dollar. Now it’s only 53 pesos per dollar— almost 52. Xoom, Western Union and others offer at least 55 pesos per dollar. The Mastercard Exchange rate has been consistently above 55 peso AT LEAST! Customer service hasn’t fixed it in months. I talked to them a few times and they just give me fake automated responses. I’m convinced they are taking advantage of people who aren’t paying attention to the rates. Be careful with this service!
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Pomelo Remit

Pomelo remits very fast. You’re still on the phone with the recipient and the money is already there in the Philippines.

.

I would like to be able to pay my balance immediately to be able to send more money than my limit allows if needed but it takes about 3 business days if lucky to clear.

Best Remittance App. Period.

I’ve been sending money for 30 years and Pomelo is hands down the best remittance app by a mile! I can send money instantly and pay it a month later like a credit card. I’m also earning points like a credit card. With Pomelo, my credit score has gone up too. Astig!

Not reliable had to go back to Western Union

In the middle of the night I had to send money to my Love one in the Philippines, my account was not available to send money. The good thing is that western union can send money directly to GCash instantly. Thank you Pamelo for making me look around for a solution.
I’m very suspicious of there positive reviews. Look like fake reviews.
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Asking for money to send them not letting me pay

So they asked for money to put on hold to send whenever but when I connected my debit card they asked for more money to pay off the money I put in. Like a low level credit card

Not reliable had to go back to Western Union

In the middle I had to send money to my Love one in the Philippines, my account was not available to send money. The good thing is that western union can send money directly to GCash instantly. Thank you Pamelo for making me look around for a solution.
I’m very suspicious of there positive reviews. Look like fake reviews.
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Works with risks.

Ever tried to order something for delivery in the Philippines and run into problems when using a foreign credit card: groceries, food, supplies from MetroMart, Food Panda, Grab delivery and alike? Well this App takes care of it. Works so far but has some security risk: after every order within 24-48hrs I’ll receive a SPAM text on my phone from the Philippines (63- country code) - every time. They should shore up data privacy measures.
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Pomelo

This is so amazing apps for the Filipino thank you

Bad bad bad

This app deleted my account for no reason, and they want me to make a new account again!!!

Bad app

I’ve even with them since they first launched . It’s hard to log in in the app and via website .sendwave is better guys or I would say the best app so far .

Very quick

Nice and easy

Scammmm

Don’t even waste your time. They said no transactions fee, but they there is. You have a to deposit to send money.
You guys need to read the reviews before installing the app or opening an account

Horrible scammy all

You were able to make any amount of transfer to Philippines now it’s a 100 dollar minimum! Such a rip off!