Can’t even sign up
Won’t send Otp at all.
Dr. Virendra Choudhary (Orthopedic)
I had a very bad experience with Dr. Virendra Choudhary (Orthopedic). The consultation call ended within a minute, and the doctor suggested a prescription without properly listening to my actual condition. I paid ₹600 for the consultation, but it felt like I did not receive proper attention or care. Overall, it felt like a waste of time and money.
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Response from developer
Hi, we are sorry to know that, we would like to understand the issue. Kindly share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks
Scamming with Shady User Experience
My experience with Practo left me feeling misled rather than cared for.
I booked a doctor consultation through the only booking flow presented in the app and was charged ₹600. Later, when I contacted support, I was told that I had booked a “Premium” consultation while an “Instant” consultation costing ₹300 also existed. The problem is that I was never clearly given that choice during the booking process.
If users aren’t shown both options transparently, how are they supposed to make an informed decision? This isn’t about the ₹300 difference—it’s about trust and honesty in the user experience.
Instead of acknowledging the issue, support hid behind technical terminology about booking types. It felt like the interface was designed to steer users toward the more expensive option rather than help them choose what best suits their needs.
Healthcare platforms should prioritize transparency and patient welfare. Unfortunately, this experience made me feel that revenue generation was being placed above ethical design and customer trust.
I booked a doctor consultation through the only booking flow presented in the app and was charged ₹600. Later, when I contacted support, I was told that I had booked a “Premium” consultation while an “Instant” consultation costing ₹300 also existed. The problem is that I was never clearly given that choice during the booking process.
If users aren’t shown both options transparently, how are they supposed to make an informed decision? This isn’t about the ₹300 difference—it’s about trust and honesty in the user experience.
Instead of acknowledging the issue, support hid behind technical terminology about booking types. It felt like the interface was designed to steer users toward the more expensive option rather than help them choose what best suits their needs.
Healthcare platforms should prioritize transparency and patient welfare. Unfortunately, this experience made me feel that revenue generation was being placed above ethical design and customer trust.
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Response from developer
Hi, we are sorry to know that, we would like to understand the issue. Kindly share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks
Concern about review transparency
If you are planning to get treatment through this app, you may want to think carefully before proceeding. I also used it for treatment, but my health issue was not resolved by the doctor. After taking the prescribed medicines, I experienced problems that I later described in my patient story.
But the real story starts here. In my experience, positive reviews seem to get approved very quickly, while patient stories that express genuine concerns or negative experiences do not always appear to be approved. This creates the impression that criticism is being filtered out, which can prevent patients from seeing a complete picture before making healthcare decisions.
I believe platforms that provide healthcare-related services should be transparent and allow both positive and negative patient experiences to be shared fairly, as long as they are genuine and supported by evidence. Authorities should ensure that such platforms operate with appropriate transparency and accountability.
But the real story starts here. In my experience, positive reviews seem to get approved very quickly, while patient stories that express genuine concerns or negative experiences do not always appear to be approved. This creates the impression that criticism is being filtered out, which can prevent patients from seeing a complete picture before making healthcare decisions.
I believe platforms that provide healthcare-related services should be transparent and allow both positive and negative patient experiences to be shared fairly, as long as they are genuine and supported by evidence. Authorities should ensure that such platforms operate with appropriate transparency and accountability.
Show more
Response from developer
Hi, we are sorry to know that, we would like to understand the issue. Kindly share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks
Horrible app
Horrible money grubbing zero support app. It literally has zero customer support. There should be a better alternative.
