More Crashes Than a Demolition Derby
The app crashes every time I use it. It takes multiple tries to use a single article. I have to “restore purchase” every time I open app. As a move through a single issue articles only partially load. It is very disappointing.
Not able to get to my content
I just purchased an all access subscription. I log in to the app and nothing happens. It wants me to pay to open the content. The app does not seem to be working.
Horrible customer service
Unable to access digital content due to error message - account does not exist - and no one will respond to my request for assistance.
A wonderful magazine that stimulates me to think about my body and how healthy it can be
I sit down with this magazine and place sticky tabs on the sections I want to delve further into. This magazine hits HOME and give me great. Ideas for living better.
Cannot get access!!
I have messaged repeatedly with no response. I’ve had a subscription for decades and do not have an email address on file with you all. Do I have to pay additional for online access?
Jane Foge
Jane Foge
Jumps around
Too touchy
Too glitchy
This app sometimes allows me to open a magazine, but more often than not it doesn’t work. Also it isn’t user friendly. If I open something up, it doesn’t allow me to go back.
Cannot not open
Subscribed but can not open
Informative
Easy to read but factual
Missing Magaznes.
I would love the app more if I got the digital magazines monthly as the subscription promotes. I have contacted customer service without success. Currently, I am missing March and April, but May just popped up.
Have a digital subscription and can’t access magazine.
Can’t access subscription
Prevention app won’t ope
Downloaded the app and it simply says “retry” on the screen and there is nothing to click on and no sign of it opening.
Issues Available Are Not Current
The app hasn’t pushed the monthly issues since February 2023. March 2023 and April 2023 still hasn’t been available as of today (3/13/23) despite reaching out to Prevention Customer Service and the app developer (Mazdigital). I’ve deleted the app three times off my phone and relinked my active subscription. Still no solution from customer service.
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Can’t Get Answers
I suppose my frustration with the section of brain questions and the answers is click on answers to see how you’ve done is my driving force in giving you a poor rating. I tap on answers and nothing happens. I have an iPad. Please go back to writing answers on a page.
Can customer service contact me please
I have paid additional for digital access, and I’m getting asked to pay again. Ridiculous.
Also cannot link my subscription to Apple News.
Also cannot link my subscription to Apple News.
I would love to look at it more
I like reading Prevention, but I don’t look at it as often on my mobile device. I like reading the physical magazine, but I seem to feel like I’m getting behind, then another one comes. I don’t know the best way for my subscription to work for me. Any suggestions?
Cannot access previous purchased issues
Tried to restore issues that were downloaded without success. Please fix this.
Prevention, create a bookmark option!
I am disappointed that the magazine app does not have a way to save your place. I am excited I can view issues all the way back from 2012, but it’s obnoxious to have to scroll all the way back to my last magazine and then scroll through the magazine where I left off. It takes up too much time. I want to be able to save the place I left off last so I can continue reading without any difficulty. Other than that, the app is nice. I enjoy this magazine and now I can enjoy it everywhere.
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Don’t get this .....
Magazine takes FOREVER to download and once it does it either won’t open at all or freezes I paid year subscription to loose my money
Haven’t been able to access subscription
... for months.
