It was the app, not the driver
The app positions lag behind the actual position by 10 to 15 minutes. Example: I could see a car matching description, parked across the street, and I was talking to the driver on my phone, but the app said he was still 10 minutes away. Same happened while on the 405. App said we were at Sherman Oaks interchange (US 101 & I-405) as we were crossing Wilshire Blvd.
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Excellent operation!!
Truly simple and easy to use. Many others are complicated and annoying, but this was easy and efficient!! Thanks for the stellar service!!
Great service
Will use again and again much better than any taxi in this world
The worst!
Terrible service! Half hour late for airport service and then showed up at the wrong location
Nice ride
Very good driver and got us to our destination faster than the eta…will use this service again
Okay thumbs up!
From point A to point B in a jiffy!
Cruises ride
Bijan was on time and got us to our destination safely! The car was clean and comfortable! Bijan was a excellent driver hope to use this service again
Last Night at LAX
Our driver Nita was gracious, friendly, and so accommodating! We really appreciated her.
Awesome
Prime Time Shuttle service has given us on time schedule and outstanding customer service, The driver’s are excellent, respectful and polite. We will be using the service again.
Easy booking, reliable transportation!
Our scheduled ride fell out last minute coming back from a trip abroad and it was easy to book last minute and the price was very reasonable!
On time and great communication
We used them twice in the past couple weeks going to and from OC to LAX. They were on time for both pickups, even after we had multiple delays in our flights on our way back. But as we updated our changed flights on their app, they knew when we landed and texted us with directions.
I liked that you pay the tip at the time of the booking. No awkwardness we left. Just a thank you and in with our day.
It was expensive, but cheaper and MUCH easier than a Lyft, etc. with 5 people and lots of luggage, age curbside pick-up.
I liked that you pay the tip at the time of the booking. No awkwardness we left. Just a thank you and in with our day.
It was expensive, but cheaper and MUCH easier than a Lyft, etc. with 5 people and lots of luggage, age curbside pick-up.
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Going to the airport
On time, driver was happy and kind
Reliable, pleasant
1st time booking via Prime Time & it won’t be my last. 👍
Ride to the airport
You can pick your car you can pick your price. The application is so easy and friendly. I always like using it and the drivers are always on time.
Amazing Service
My go to airport shuttle. Drivers are always on time and courteous!
Good service, bad location
The process for getting from baggage claim to the Uber Lot is not great. When you get there it is like something they threw together. Basically a parking lot with a few popups. The software and driver were very good but the process to get to Prime Shuttle at 8:30 at night is not great.
Great ride
Easy to schedule and driver was there when we landed . Right went great overall.
Need serious development
The app consistently freezes or is unresponsive
Phone number
Updated phone number on app and had to verify reservation was canceled because the old phone still existed the app never updated phone number
MR E
Very good ride! Helpful 5 stars
