Activation problem
This app is useful, but the ticket activation process is misleading. After entering my credit card, the app prompted me to “Activate Tickets,” which made it seem like a required step to complete the purchase. Once activated, I found out the ticket expires in 3 hours.
I immediately contacted customer service to deactivate it, but they said they have a strict no-refund policy and couldn’t reverse it. As a result, I lost $12.50 on a ticket I wasn’t ready to use.
The app would benefit from clearer warnings before activation and a more flexible refund policy. Be careful when using it so you don’t run into the same issue.
I immediately contacted customer service to deactivate it, but they said they have a strict no-refund policy and couldn’t reverse it. As a result, I lost $12.50 on a ticket I wasn’t ready to use.
The app would benefit from clearer warnings before activation and a more flexible refund policy. Be careful when using it so you don’t run into the same issue.
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ASK for where the bus is going
You won’t be able to see the signs on the bus necessarily and the drivers won’t ask you where you’re going. I used this app to buy a ticket for Union station and then a bus pulled up as I got to the pick up. I didn’t see any indication of where it was going and didn’t know it would go elsewhere, I scanned my ticket and it accepted it. Didn’t think about it until we got to destination, nope, I’m in Van Nuys and now have to go all the way back to LAX and get on another bus to Union station or pay another $60 for an uber/lyft. MAYBE YOUR VAN NUYS BUS SHOULDNT ACCEPT UNION STATION TICKETS AND VICE VERSA. Maybe put a sign on the side of the bus? Maybe have your drivers ask where you’re going? Maybe a million things.
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Horrible
App charges you for your ticket but then says no ticket acquired yet it still takes your money what a joke lax
Scam
Don’t buy tickets here. Customer service is also extremely rude.
Terrible app. Doesn’t work.
None of the features on the app work besides buying a ticket. Times are inaccurate. Tracking doesn’t work. Buses constantly late and most will skip you because they get too full at the first two terminals. Don’t bother with this service
