Activation problem
This app is useful, but the ticket activation process is misleading. After entering my credit card, the app prompted me to “Activate Tickets,” which made it seem like a required step to complete the purchase. Once activated, I found out the ticket expires in 3 hours.
I immediately contacted customer service to deactivate it, but they said they have a strict no-refund policy and couldn’t reverse it. As a result, I lost $12.50 on a ticket I wasn’t ready to use.
The app would benefit from clearer warnings before activation and a more flexible refund policy. Be careful when using it so you don’t run into the same issue.
I immediately contacted customer service to deactivate it, but they said they have a strict no-refund policy and couldn’t reverse it. As a result, I lost $12.50 on a ticket I wasn’t ready to use.
The app would benefit from clearer warnings before activation and a more flexible refund policy. Be careful when using it so you don’t run into the same issue.
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ASK for where the bus is going
You won’t be able to see the signs on the bus necessarily and the drivers won’t ask you where you’re going. I used this app to buy a ticket for Union station and then a bus pulled up as I got to the pick up. I didn’t see any indication of where it was going and didn’t know it would go elsewhere, I scanned my ticket and it accepted it. Didn’t think about it until we got to destination, nope, I’m in Van Nuys and now have to go all the way back to LAX and get on another bus to Union station or pay another $60 for an uber/lyft. MAYBE YOUR VAN NUYS BUS SHOULDNT ACCEPT UNION STATION TICKETS AND VICE VERSA. Maybe put a sign on the side of the bus? Maybe have your drivers ask where you’re going? Maybe a million things.
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Horrible
App charges you for your ticket but then says no ticket acquired yet it still takes your money what a joke lax
Scam
Don’t buy tickets here. Customer service is also extremely rude.
Terrible app. Doesn’t work.
None of the features on the app work besides buying a ticket. Times are inaccurate. Tracking doesn’t work. Buses constantly late and most will skip you because they get too full at the first two terminals. Don’t bother with this service
Fare
In less than a year they raised the fare to a 100% this is ridiculous, if you're travelling by yourself this is fine but with your family I’d rather have someone drop me off at LAX much cheaperthat way.
Simply doesn’t work
Alright so let me start by saying I don’t travel often and when I do, I usually just do the economy parking. So I thought this was a nice option. the app itself works fine but when it came time to scan the active ticket, the scanner wouldn’t accept it. I moved it away from the scanner and hovered it and even had the driver help me until he gave up as well and just let me on. This exact process proceeded for the next 5 people until the driver gave up on the scanner entirely. Don’t know if this is an app or scanner problem but if there’s this bad a problem for the apps MAIN feature, maybe it needs reworking
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Horrible App
What’s the point of activating your ticket when you only have 2-3 hours to use it? It’s a bait and switch. Like a lot of users, I bought a round trip ticket to and from LAX and Union Station. On the app it even says you have 60 days to use the ticket. Great.
What they don’t tell you is once you activate it, you actually have less than three hours to use it. I’m sure many people have made the same mistake, and there’s no way to correct it!Even if you don’t use the ticket. Customerservice is nonexistent. As a visitor to LA, it makes me not want to use FlyAway ever again. What a racket!
What they don’t tell you is once you activate it, you actually have less than three hours to use it. I’m sure many people have made the same mistake, and there’s no way to correct it!Even if you don’t use the ticket. Customerservice is nonexistent. As a visitor to LA, it makes me not want to use FlyAway ever again. What a racket!
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Clean and comfortable.
Clean and comfortable. Service could be a lot quicker if the drivers had an extra person helping with luggage when loading at LAX. Perhaps a person or two that joined the bus and driver at first stop and rode with driver to 7th stop- helping passengers put luggage under bus while the driver monitored scanning in -and then walked back to stop 1 and did it again. 2 buses yesterday were full by stop 5 so all the people at 6/7 had to wait til next bus. Hopefully they did not fill up before their stop again.
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Why Do I Need an App to Board A Bus?
Apparently customers must have this app to ride the LAX Flyaway bus. Why? There’s a sales kiosk right here at Union Station, attended by a service clerk. Why can’t the clerk just sell me a ticket? I don’t intend to ride this bus ever again, so why do I need to have this app on my phone? It will never again be useful to me.
Have we grown so accustomed to the ensh*tification of the digital world, that we must now also ruin the real world, too?
Have we grown so accustomed to the ensh*tification of the digital world, that we must now also ruin the real world, too?
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Worst App Ever Do not use
There is no warning before activating your ticket that states you have only 3 hours to use, so I purchased another one to print. I never received the pdf. Not on the phone, not in the app, not in the email. The absolute worst!
Overload issues
Buses are not on time. We've been waiting at the pickup point for an hour, and customer support failed to help us. They simply explained it as an overloaded issue causing bus delays.
Yevhen
Used their app to buy tickets and been charged twice and no tickets ever appeared in my “wallet” ,it’s absolutely a scam service
Don’t flyaway too far from functionality
The app is very,very hit or miss when you want to work it glitches up and shows error codes. Customer service offer some relief, but the functionality of the app in itself needs a serious upgrade. Sometimes you’re better off paying with credit card
Directly.
Directly.
Extremely unreliable
Having tried this service 3 times now it just can’t be relied on.
Bus driver got in a fight with some lady at my terminal so he stopped loading the bus up and left when there where MANY open seats.
So I then spent the next hour and a half waiting bus after bus, just flying past me after I had bought an unrefundable ticket that will expire before I fly again.
Waste of time and money, can’t believe there isn’t a solution for bus travel from an airport as big as LAX.
Bus driver got in a fight with some lady at my terminal so he stopped loading the bus up and left when there where MANY open seats.
So I then spent the next hour and a half waiting bus after bus, just flying past me after I had bought an unrefundable ticket that will expire before I fly again.
Waste of time and money, can’t believe there isn’t a solution for bus travel from an airport as big as LAX.
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Rude drivers, bad customer service
Employees don’t know basic info about the service. Driver left some people behind with seats available. Bus was dirty and power outlets didn’t work. Do yourself a favor and take an uber or Lyft instead of this nasty bus. Never again
What’s the point?
I downloaded the app hoping to catch the bus and get information about where it was. The app sent me to a web page to access the live tracker, which made me wonder why I needed to download the app. The live tracker updated the “real time” location of the bus only for the bus to show up 18 mins early, a time not reflected on the live tracker. This worked out for me since I was waiting already but what was the point of the app? Then I was informed that I could just tap my debit card on the bus for a ticket. So what was the point of downloading this poorly designed barely functioning app?
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Too few buses
We were waiting for 45 min for a Flyaway to Union Station, only to be turned away because it was full. They need to run more buses!
Fraudulent App
Bus driver rudely told me his card reader was busted and that I had to pay with app. I tried to pay with the app only for it to claim the payment was denied and then charge me anyway. Ended up paying in cash, so I was charged twice for already overpriced airport shuttle that was late
FlyAway App Mistakes? Prepare to Pay Twice
Here’s a concise review for you:
The FlyAway app could use some serious improvements. If you make a mistake while purchasing a ticket, it charges you without any way to fix the error, forcing you to buy a new ticket. To make things worse, there’s no staff available at the bus station to help when problems arise. Instead, other passengers in line are the ones stepping in to assist. With higher prices, you’d expect better service, but it feels like they’ve cut corners in all the wrong places.
The FlyAway app could use some serious improvements. If you make a mistake while purchasing a ticket, it charges you without any way to fix the error, forcing you to buy a new ticket. To make things worse, there’s no staff available at the bus station to help when problems arise. Instead, other passengers in line are the ones stepping in to assist. With higher prices, you’d expect better service, but it feels like they’ve cut corners in all the wrong places.
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