Needs work
Did the Ruby Princess through Panama Canal. Many days at sea so wanted to prebook spa appointments and eventually was able to find a way to book. But times offered were 8a (breakfast) 12 noon (pool time) and 8p (showtime). None other available. The dreaded call to Princess (2 hr wait) offered same time slots since they use same app. Information on iPhone vs iPad vs Desktop varies. Larger app better info but still same app to book and what’s found one spot no where on others. New version just available today and seems quicker to load but not seeing improvements. On ship no way to sort to look for certain activities. Want to find showtimes? Scroll down. Music scroll. What’s at 8p scroll. Easy to book dinner reservations and you should. Would be lovely if somewhere pre boarding u could look at SAMPLE menu. End of cruise great higher end offerings. Just saying. Specialty dining easy to book. So so early in cruise. Learning curve on switching between iPhone and iPad for internet if u have multiple devices and plan for one connection per traveler. Just know they folks at “help desk” have other duties. Like dancer or waiter. Helpful but since I am an old lady they assume I am an idiot and do the correction and don’t show what they access to make the switch. Just like talking to the kids at home. Slow them down and make them show u. Easy once u r told.
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Useful and disappointing
Yes this app is useful in many ways. It will show you every deck and the location on everything on board. It will even find your friends and family that you link to the app. Then things start to go downhill. If you haven’t already made specialty reservations then you will probably be out unless you’re willing to wait an hour or two, or longer to get a seat. Main dining was a little better. Dining in the Skagway and Ketchikan dining rooms was a very nice experience. They were easy to book on the app but you do compete for ideal dining times. The general dining room stayed for prayer entire cruise and never did get to dine there. You can check it times do change and do come available as other guest can cancel reservations in there for those times and locations become available. Ordering Adam’s off the app. My suggestion is whatever you order order two or three of them. It doesn’t matter what you order it will come in order for you to receive it. 40 minutes is common for food and 30 for drinks plus if you ordered two somewhere on the ship that you have to play on staying there until your order arrives. I think the variety of items that you can order off the app is decent, but could be better.
It has been said before, and it warrants repeating the app is required so my suggestion is to familiarize yourself with everything on the app, and most of all be patient because you will wait.
It has been said before, and it warrants repeating the app is required so my suggestion is to familiarize yourself with everything on the app, and most of all be patient because you will wait.
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Poorly designed
Let’s see. Runs on ship’s wi-fi which is already incredibly poor (not just kind of slow, straight up bad) so loading, ordering, or checking something is a crapshoot. I saw long lines of people at the help desk with spinning wheels of death on their phones. Shipmate chat has no alerts so unless you actually go into the app and look at chats you’ll never know someone sent one to you so you end up with regular texting outside the app. Your shore excursions never load into it, your appointments, dinners, and so forth also do not load into it. Photos generally do not load into it well as it uses facial recognition instead of your medallion so you have to go to the Photo area and have someone fix that and photos is closed for much of the cruise Also good luck with people downloading all their photos on the last day of the cruise using the crappy Wi-Fi because once you leave they’re gone. Because of the lack of staffing you use the app to try to order food or drinks but that also is a crapshoot. Ordered room service but after an hour and half just gave up. And I’ve had more bogus/mysterious room charges on my account than I’ve had in all previous cruises previously. All in all, the most expensive cruise I’ve taken on princess (yet the shortest) and easily the worst. My first time cruisers friends (btw, IT experts who are appalled at this app) traveling with us are done with this. Next time a new cruise line will be in order.
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Really disappointing
I always wondered what happened to the Windows ME development team. The app appears to simply be a wrapper for a poorly designed web application. It’s laid out with the logic of distracted 3 year old recounting their day. On land with a decent internet connection it’s marginally responsive but at sea it’s as sketchy as 20 year old white van parked outside an elementary school. It has more bugs than cheap motel mattress and when things go wrong the error messages are as vague as a White House press statement. For example, at sea when certain features are not available it simply says an error occurred rather than stating the feature is not available which leads to a tremendous amount of frustration. Also, it appears the back end for some features are hosted on ship and are reasonably responsive while others are dependent on the ships dial up speed internet connection. I’m not sure why it wasn’t designed with a local server and back end synchronization. There also seems to be some primary key and referential integrity issues with the database. I think that this app is an attempt to prove that enough chimps with typewriters and enough time can write Shakespeare.
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Horrible
This is the worst app ever. It’s extremely slow and logs me out at random times for no reason. I’ve tried repeatedly to enter my credit card number in the shipboard screen and it tells me the card number isn’t valid even though I know it’s valid. I entered it on the shoreside screen and it took it fine. I called and the girl couldn’t help. She said to uninstall and reinstall the app because they are “making enhancements” So I did just that and had the same problems. I’m nervous about having to use this on the ship. Being so reliant on an app that doesn’t work consistently is a bit nerve racking. It would be nice if passengers could get cruise ready on the website like other companies instead of forcing us to use an app that doesn’t work. After reading the reviews it appears this has been an issue for a while so it’s mind boggling to me why the developers and Princess haven’t found a way to fix this. I use many apps for different functions (banking, shopping, etc) and they work way better than this one so maybe you should reach out to some new developers.
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Appalling
This app is the worst app I have ever used by any cruise line or any other organization EVER!!
It will not let me add a second booking or enter a credit card and without those I cannot proceed. I have spent hours a day for weeks and weeks trying to get someone to help and fix it but so far I am exactly where I started. I am ready to cancel two suite 14 day cruises. I cannot believe that princess have not scrapped this terrible app and gotten in a bunch of new people who actually know how to write implement and maintain the app properly. This is ridiculous as the clock ticks away to my vacation with no help in sight and whenever you call it takes at least 45 minutes to get through to anyone and then to be transferred and transferred from department to department with no help. If it wasn’t for the fact that this is the only way to enter required information I would delete it completely. I have rebooted tried it on iPad reinstalled it tried the web version and nothing g works. I have read so many other reviews online from so many people who are having problems with this dreadful app.
It will not let me add a second booking or enter a credit card and without those I cannot proceed. I have spent hours a day for weeks and weeks trying to get someone to help and fix it but so far I am exactly where I started. I am ready to cancel two suite 14 day cruises. I cannot believe that princess have not scrapped this terrible app and gotten in a bunch of new people who actually know how to write implement and maintain the app properly. This is ridiculous as the clock ticks away to my vacation with no help in sight and whenever you call it takes at least 45 minutes to get through to anyone and then to be transferred and transferred from department to department with no help. If it wasn’t for the fact that this is the only way to enter required information I would delete it completely. I have rebooted tried it on iPad reinstalled it tried the web version and nothing g works. I have read so many other reviews online from so many people who are having problems with this dreadful app.
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Medallion App continues to dissapoint
While it is obvious that Princess invests an amazing number of resources on this app as seen by the number of on board support personnel, their investment would be better placed with app developers focused on performance capabilities.
Having attempted to use this app over a number of cruises, it appeared to be making improvements with on board capabilities (food and beverage ordering, activity scheduling, etc.), however with our most recent cruise, once again it was just about useless. This was even after a number of trips to the on board support personnel for troubleshooting.
Very seldom, if ever did the event schedule load when selected. It was easier and more reliable to take a photo of the daily patter and refer to it for event planning than trying to bring up a tool that would take forever to load, if it did load at all.
A number of times when ordering through the app the requested items never showed up even after 45 minutes of waiting. Other times ordering through the app while sitting on the promenade was not going to work since the app miscalculated our position as being in the venue inside close to where we were.
Having attempted to use this app over a number of cruises, it appeared to be making improvements with on board capabilities (food and beverage ordering, activity scheduling, etc.), however with our most recent cruise, once again it was just about useless. This was even after a number of trips to the on board support personnel for troubleshooting.
Very seldom, if ever did the event schedule load when selected. It was easier and more reliable to take a photo of the daily patter and refer to it for event planning than trying to bring up a tool that would take forever to load, if it did load at all.
A number of times when ordering through the app the requested items never showed up even after 45 minutes of waiting. Other times ordering through the app while sitting on the promenade was not going to work since the app miscalculated our position as being in the venue inside close to where we were.
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Ocean Ready App broken for 3 months.
My ocean ready account has been broken for 3 months and I cannot order my medallion. If I have to wait in line at the cruise port, I’m going to be aggravated as Princess has had months to fix this. I’m getting some weird error that stumps everyone when calling customer support. Every time I call to try to remedy the situation, they say to delete and re-install the app. And, of course, that doesn’t do anything. Then they claim they’re going to escalate my issue and create a ticket. They’re not allowed to tell you the ticket number as it’s for internal purposes only. Week later, still broken. Call again, we’re going to create an escalated ticket. Wait, what happened to the one that was created last time? The “ocean navigator” said it was never read. So, they created another one. I think, by now, I have about 7 escalated tickets in their queue that have never been read and all for the same login issue. Ridiculous.
It’s really irritating Princess outsourced it’s call center to the Philippines. I get it during Covid, all ships were docked and there was no need for a workforce, but you claim cruising is “back to normal” so, re-hire the workers!
It’s really irritating Princess outsourced it’s call center to the Philippines. I get it during Covid, all ships were docked and there was no need for a workforce, but you claim cruising is “back to normal” so, re-hire the workers!
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Time consuming and not reliable
I’ve traveled with Princess 15 times. Love the cruise line; the app is terrible. We’ve reserved our dinner time weeks ahead. When we get onboard, it is lost. Happened twice. We got in line with dozens of others with the same experience. They don’t fix it for you. You have to book one night at a time even though it was the app that messed it up. This cruise, I can’t get the app off of blue lane. They can’t help when you call. Princesses only advice: uninstall and reinstall. Did it twice. Logged in once through the reservation number and once creating a new log in. Spent a couple of hours waiting in hold, talking, deleting and reloading twice. Problem not solved. No change it just spins. This isn’t my user error. I successfully loaded the phones for my 3 travel companions. Sometimes it works, many times it doesn’t. It is so much faster to type in info on the computer. Why don’t we have a choice? Final complaint: once you book your meal time or your check in time there is no way to see what you reserved. So you can’t double check that it is correct. The designers should have to use the app!
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Worst app ever!!!
Princess’s MedallionClass is the worst app I’ve ever used. It lags, freezes, and requires constant closing and reopening in order to work for ‘Find my Shipmates’ and events. In addition, Dine My Way DOES NOT WORK! We had a party of 15, I booked tables close to each other, only to have the reservations cancelled. After 3 calls to Princess Customer Service, they eventually told me that I had to go to Ocean Services on my first day of the cruise…which means, instead of decompressing and relaxing from the get-go, I have to go figure out my own way with a LIVE person in order to solve the issue that the MedallionClass app is suppose to help ease my way into vacation mode. Thanks but no thanks. I hope the old way of dining reservations come back. At least then I have a guarantee instead of HOPING that my dining reservations actually made it onboard the ship with me. Worse than lost luggage!
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Just the app, not the cruise
-The app is not intuitive. It requires a lot of work and familiarity to understand.
- Locating shipmates and locations: this is a great feature. But the Internet on the ship is so slow that if the person moves, it doesn’t update to the new location in the app. Also, when you tell the app to “take you there”, it doesn’t update as you move (again, due to the Internet speed) which just leaves a green line that never adjusts to your new location and makes traveling the different decks difficult if you aren’t familiar already.
- Ordering food and drink: only use the app or in-person requests. Any packages or discounts aren’t applied in your stateroom television. Also, the app “updates” when the food is being prepared, Enroute, or delivered. But these updates are timed and don’t show the actual progress of food. Twice the app said the food was delivered when nothing was given to us. The second time I called room service for an update after 40 minutes of waiting for our Lunch. They said it was on its way and hung up. My wife and I waited another 30 minutes before giving up and going to the buffet instead.
- it is required for the cruise. It doesn’t really matter what it is rated since you HAVE to use it.
- Locating shipmates and locations: this is a great feature. But the Internet on the ship is so slow that if the person moves, it doesn’t update to the new location in the app. Also, when you tell the app to “take you there”, it doesn’t update as you move (again, due to the Internet speed) which just leaves a green line that never adjusts to your new location and makes traveling the different decks difficult if you aren’t familiar already.
- Ordering food and drink: only use the app or in-person requests. Any packages or discounts aren’t applied in your stateroom television. Also, the app “updates” when the food is being prepared, Enroute, or delivered. But these updates are timed and don’t show the actual progress of food. Twice the app said the food was delivered when nothing was given to us. The second time I called room service for an update after 40 minutes of waiting for our Lunch. They said it was on its way and hung up. My wife and I waited another 30 minutes before giving up and going to the buffet instead.
- it is required for the cruise. It doesn’t really matter what it is rated since you HAVE to use it.
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Over bloated, hanging, buggy that needs a light weight version
It is a 550+ megabyte app that is supposed to do everything from ordering your services to chatting to even locating your friends,so-called ‘shipmates’. However most of the time the app that is supposed to be connected to the ships Wi-Fi network while at sea hangs waiting for data. We have spent so much time looking at the “loading…”status screen that we have given up using it after a few times. The idea is good but the implementation is very bad. There are lots of fancy graphics but like I said most of the function don’t work work and even if they do, the ships network or the server behind this, responds very poorly. Worst of all, there is no backup or lightweight browser version so you must use this app. We ended up using the terminals in the elevator areas but those only have limited functions compared to this app. I strongly suggest Princess Cruises does a lightweight version or a browser version if in case this one does not work and it has not been working properly thank you
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No way a 4.6 rating
Used this app initially for a Jan 2022 cruise. Just horrible and took my TA calling to get issue sent to tech support as no phone support or web support at all. Finally got info down loaded. While on ship the app erased all the other people we were sailing with. Tech rep onboard said there were known issues and they were being fixed. Long lines at thIs per person’s desk complaining about the app. Princess also told my TA they were developing a version to use on a laptop to import info. That hasn’t happened. For a September trip had to help a new person load the medallion info and again another nightmare couple of hours. Only reason going on another Princess cruise was that it was booked with another person who really wanted to cruise. This app has convinced us to go HAL or any other cruise line. Why can’t Tech fix this.
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Cancel your Cruise NOW
The app is terrible, and it’s indicative of a terrible cruise line in disarray. Save yourself, don’t download the app, and cancel your cruises
I’ve been a Platinum Captains Circle Member for some time, but my experience with the app and the cruise post Covid has been the worst ever.
The medallion app claims to allow you to order food or drinks anywhere except it doesn’t work as advertised. If you do one thing in the app, it prevents you from doing another unless you log out and log back in. If you order food and get lucky and actually get it to confirm, it doesn’t let you reorder something new until who knows when. It doesn’t work in many places on board, and the time it takes you get your food, often an hour to 2 hours means you have to stay in the same place for that long. You would be better off going to a bar, restaurant or just calling room service the old fashioned way. Plus, the app doesn’t let you do special requests.
I’ve been a Platinum Captains Circle Member for some time, but my experience with the app and the cruise post Covid has been the worst ever.
The medallion app claims to allow you to order food or drinks anywhere except it doesn’t work as advertised. If you do one thing in the app, it prevents you from doing another unless you log out and log back in. If you order food and get lucky and actually get it to confirm, it doesn’t let you reorder something new until who knows when. It doesn’t work in many places on board, and the time it takes you get your food, often an hour to 2 hours means you have to stay in the same place for that long. You would be better off going to a bar, restaurant or just calling room service the old fashioned way. Plus, the app doesn’t let you do special requests.
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Used the app through our cruise with Princess to Alaska
The idea behind the app is fantastic yet they’re many glitches and errors come with the app.
-The app is pretty convenient and easy to use, yet many of our food orders got being active in Current status menu even though we already received our orders. And to clear those orders, you need to call customer service or chat over their chat section within the app or go to customer service at their stations. It’s true that most of our issues weren’t fixed but that tough us to order one items at time so MAKE SURE To ORDER one item at time through the app.
- We also found many orders that we did not make included in our original orders and we didn’t receive them so we tried to indicate this to customer service but they only ask us to clear orders without trying to understand what is going on “her name was Hana, she is nice but” they are not looking to improve their service.
-App lose connection easily so keep logging in and out to keep your self activated.
We ordered beverages package and thus we used the app so many times and I hope Princess could improve and develop this app more as the idea behind is very good.
-The app is pretty convenient and easy to use, yet many of our food orders got being active in Current status menu even though we already received our orders. And to clear those orders, you need to call customer service or chat over their chat section within the app or go to customer service at their stations. It’s true that most of our issues weren’t fixed but that tough us to order one items at time so MAKE SURE To ORDER one item at time through the app.
- We also found many orders that we did not make included in our original orders and we didn’t receive them so we tried to indicate this to customer service but they only ask us to clear orders without trying to understand what is going on “her name was Hana, she is nice but” they are not looking to improve their service.
-App lose connection easily so keep logging in and out to keep your self activated.
We ordered beverages package and thus we used the app so many times and I hope Princess could improve and develop this app more as the idea behind is very good.
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I didn’t believe the reviews…
But they were right. The features of this app are great, but they work less than half of the time. I’m on a cruise now and you have worse than casino odds of getting the feature you want to work, without a frozen loading screen or an error message. I try to use the wall screens around the ship, but they are a 50/50 shot of working as well and you have limited features in them. The feature I want most is locating my shipmates. The app almost never works. The wall screen do more, but most of the time don’t. I celebrate like I won a jackpot of either work. This app needs serious help and from other reviews, it seems this has been going on a while. Nice try Carnival/princess to sell to the younger crowd, but now you are frustrating us and that can be dangerous on the App Store. Get working on it!
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Fix This App!
We are currently on an Alaska cruise tour we booked in September 2021. When I first downloaded the app, there were a lot of problems most of which were fixed during updates. The last few weeks, I have been trying to select a boarding group and it kept saying it was too soon. Now that we are on the land portion of our tour, scheduled to board the ship in 2 days, when I try to select a boarding group, the message is, “Sorry. Ship has already sailed.” This is despite the fact that it is showing the correct sailing dates in the select a boarding group page. Now, since we are going to be arriving at the cruise terminal by train, I wasn’t expecting to have a choice of boarding groups and if the message had been, “Sorry. Your boarding group has been pre-selected based on your tour arrival time,” it would have made sense. But don’t tell me that the ship has already sailed when we don’t board for another 2 days!
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Horrible app
Trying to do everything to prep for my trip in 3 months and one day it kind of works and another day it doesn’t one day I get to where I want to order my medallion and set my preferences I am met with a blank white screen and then I am trying to get my mom dads, roommate and other friends medallions, to pay for tours etc and am met with same issues. I cannot order the medallion or do anything on the app.
Now I pull it up and it shows my room and info but won’t let me do much more then it says I have no access to my booking number on one page and then the next page shows it is attached. I am
Over this..last trip on princess in 2017 I was asked to download a similar looking app it said beta on it and test it while I was on the ship And give them feedback I had a lot of the same issues I am having with the actual app and it seems it has not been updated or fixed. Good idea in theory but if NOTHING works it does no good.
Now I pull it up and it shows my room and info but won’t let me do much more then it says I have no access to my booking number on one page and then the next page shows it is attached. I am
Over this..last trip on princess in 2017 I was asked to download a similar looking app it said beta on it and test it while I was on the ship And give them feedback I had a lot of the same issues I am having with the actual app and it seems it has not been updated or fixed. Good idea in theory but if NOTHING works it does no good.
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Terrible app. Big mistake
This app is terrible. Can’t believe how much we’re paying for a cruise and we have to deal with this app to try and set it up. Can’t get anything to work for the kids room. Can’t even log in since they aren’t 18. Going through the website says to go through the app. Setting up dining is a big pain. I can’t get the passage contract signed for the kids. I can’t set up their arrival time all bc I can’t get on the app for them. This issue has been ‘escalated’ but of course no time frame for a response which means if it’s like our previous issue it’ll be weeks.
First time princess cruiser and can’t imagine going back. All of our other cruises were filled with anticipation and excitement before we went this one just frustration. I can’t imagine a less user friendly app and getting help from Princess is non existent. An earlier issue took 4 emails and 3 phone calls before anyone even responded with something helpful. It’s always someone else’s issue so who I’m talking to can’t help.
First time princess cruiser and can’t imagine going back. All of our other cruises were filled with anticipation and excitement before we went this one just frustration. I can’t imagine a less user friendly app and getting help from Princess is non existent. An earlier issue took 4 emails and 3 phone calls before anyone even responded with something helpful. It’s always someone else’s issue so who I’m talking to can’t help.
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App issues. No support
When I originally set up the app with my booking number back in February, the app worked. It showed the ship and cabin number. Since the. Princes changed ships from the Ruby to the Royal. Princes sent us a new booking number with the updated shop and cabin number, but the app still shows the old ship and cabin number. If I logout and log back in with the new booking, it still shows the old information. I have deleted the app and reinstalled it logged in with the new booking number and still incorrect. I even dug out an older phone that never had the Princess Medallion app on it. I installed the app and logged in with the new booking number. Still has the old information. There is no way in the app to change booking numbers. I have made multiple calls to customer support and my husband called today. Still no resolution. I even emailed support with the address I saw in the developers comments and have gotten no response. From reading the most recent reviews, it looks like I am not the only user that is having issues.
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