Needs work
Did the Ruby Princess through Panama Canal. Many days at sea so wanted to prebook spa appointments and eventually was able to find a way to book. But times offered were 8a (breakfast) 12 noon (pool time) and 8p (showtime). None other available. The dreaded call to Princess (2 hr wait) offered same time slots since they use same app. Information on iPhone vs iPad vs Desktop varies. Larger app better info but still same app to book and what’s found one spot no where on others. New version just available today and seems quicker to load but not seeing improvements. On ship no way to sort to look for certain activities. Want to find showtimes? Scroll down. Music scroll. What’s at 8p scroll. Easy to book dinner reservations and you should. Would be lovely if somewhere pre boarding u could look at SAMPLE menu. End of cruise great higher end offerings. Just saying. Specialty dining easy to book. So so early in cruise. Learning curve on switching between iPhone and iPad for internet if u have multiple devices and plan for one connection per traveler. Just know they folks at “help desk” have other duties. Like dancer or waiter. Helpful but since I am an old lady they assume I am an idiot and do the correction and don’t show what they access to make the switch. Just like talking to the kids at home. Slow them down and make them show u. Easy once u r told.
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Useful and disappointing
Yes this app is useful in many ways. It will show you every deck and the location on everything on board. It will even find your friends and family that you link to the app. Then things start to go downhill. If you haven’t already made specialty reservations then you will probably be out unless you’re willing to wait an hour or two, or longer to get a seat. Main dining was a little better. Dining in the Skagway and Ketchikan dining rooms was a very nice experience. They were easy to book on the app but you do compete for ideal dining times. The general dining room stayed for prayer entire cruise and never did get to dine there. You can check it times do change and do come available as other guest can cancel reservations in there for those times and locations become available. Ordering Adam’s off the app. My suggestion is whatever you order order two or three of them. It doesn’t matter what you order it will come in order for you to receive it. 40 minutes is common for food and 30 for drinks plus if you ordered two somewhere on the ship that you have to play on staying there until your order arrives. I think the variety of items that you can order off the app is decent, but could be better.
It has been said before, and it warrants repeating the app is required so my suggestion is to familiarize yourself with everything on the app, and most of all be patient because you will wait.
It has been said before, and it warrants repeating the app is required so my suggestion is to familiarize yourself with everything on the app, and most of all be patient because you will wait.
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Poorly designed
Let’s see. Runs on ship’s wi-fi which is already incredibly poor (not just kind of slow, straight up bad) so loading, ordering, or checking something is a crapshoot. I saw long lines of people at the help desk with spinning wheels of death on their phones. Shipmate chat has no alerts so unless you actually go into the app and look at chats you’ll never know someone sent one to you so you end up with regular texting outside the app. Your shore excursions never load into it, your appointments, dinners, and so forth also do not load into it. Photos generally do not load into it well as it uses facial recognition instead of your medallion so you have to go to the Photo area and have someone fix that and photos is closed for much of the cruise Also good luck with people downloading all their photos on the last day of the cruise using the crappy Wi-Fi because once you leave they’re gone. Because of the lack of staffing you use the app to try to order food or drinks but that also is a crapshoot. Ordered room service but after an hour and half just gave up. And I’ve had more bogus/mysterious room charges on my account than I’ve had in all previous cruises previously. All in all, the most expensive cruise I’ve taken on princess (yet the shortest) and easily the worst. My first time cruisers friends (btw, IT experts who are appalled at this app) traveling with us are done with this. Next time a new cruise line will be in order.
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Really disappointing
I always wondered what happened to the Windows ME development team. The app appears to simply be a wrapper for a poorly designed web application. It’s laid out with the logic of distracted 3 year old recounting their day. On land with a decent internet connection it’s marginally responsive but at sea it’s as sketchy as 20 year old white van parked outside an elementary school. It has more bugs than cheap motel mattress and when things go wrong the error messages are as vague as a White House press statement. For example, at sea when certain features are not available it simply says an error occurred rather than stating the feature is not available which leads to a tremendous amount of frustration. Also, it appears the back end for some features are hosted on ship and are reasonably responsive while others are dependent on the ships dial up speed internet connection. I’m not sure why it wasn’t designed with a local server and back end synchronization. There also seems to be some primary key and referential integrity issues with the database. I think that this app is an attempt to prove that enough chimps with typewriters and enough time can write Shakespeare.
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Horrible
This is the worst app ever. It’s extremely slow and logs me out at random times for no reason. I’ve tried repeatedly to enter my credit card number in the shipboard screen and it tells me the card number isn’t valid even though I know it’s valid. I entered it on the shoreside screen and it took it fine. I called and the girl couldn’t help. She said to uninstall and reinstall the app because they are “making enhancements” So I did just that and had the same problems. I’m nervous about having to use this on the ship. Being so reliant on an app that doesn’t work consistently is a bit nerve racking. It would be nice if passengers could get cruise ready on the website like other companies instead of forcing us to use an app that doesn’t work. After reading the reviews it appears this has been an issue for a while so it’s mind boggling to me why the developers and Princess haven’t found a way to fix this. I use many apps for different functions (banking, shopping, etc) and they work way better than this one so maybe you should reach out to some new developers.
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