Principal Call Responder
Principal call responsiveness is outstanding! I felt my life changed instantaneously when I learned about the benefits of the online application.
The best
Amazing app
Why
Why has the mobile version—which was working well, even if not perfectly—been reverted to the mini-web version? Please restore the mobile interface.
Hard to keep an eye on my balance
I just want to keep an eye on Lu balance and contributions couple of times a week but the app makes it excessively hard to do that. I’m being logged out and unenrolled from Face ID multiple times per week, have to go through MFA to relog every time. To check if my recent paycheck contribution posted I have to navigate through 4 different screens. I should be able to see all that at a glance. I’m not trying to withdraw money or change my investments, just check my balance, this is excessive.
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Review
Would really like to withdraw from my account.
Statement availability
I am not able to print a current statement from this app.
Unusable app
I can’t even login your app because it wants to send a code to my phone. The code takes forever to send so I end up being timed out of the app before even getting the code. Do better!
Worst UX I’ve encountered
I have to imagine that the people at Principal either utterly despise their customers and are intentionally creating horrendous experiences, or they have no idea what a 401k actually is, and therefore are arbitrarily guessing at what might be needed or wanted. Want to see your detailed balances, account breakdowns, price changes? Hahahaha, that’s not gonna happen. Successfully implementing basic authentication? Nope, not that either. I wish my company would fire them as our 401k provider. Honestly, these people should go look at literally any other banking app and copy the basics. This app (and equally, their website) aren’t even remotely usable.
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Makes things easy
Pretty intuitive especially for a finance app which are notorious for their UIs
Good app. Bad company.
The worst customer service around. Stay away! So bad
Principal
Awesome and easy way to save!
Company executives
Company is not good for business. When it’s your
Money they find reasons to keep investing even when you need a disbursement or a loan. Time frames are way off from one thing they say to the next thing.!I have a screenshot show from a email from Principal saying I will receive a deposit in 3 days now I’m told a lot longer to receive that money. Meanwhile the amount can lose value from then original request but then they say it’s still invested. Like it can gain as well I’ve done the math in the time frame it’s lost a lot not gain.. I’m
Not gullible
Money they find reasons to keep investing even when you need a disbursement or a loan. Time frames are way off from one thing they say to the next thing.!I have a screenshot show from a email from Principal saying I will receive a deposit in 3 days now I’m told a lot longer to receive that money. Meanwhile the amount can lose value from then original request but then they say it’s still invested. Like it can gain as well I’ve done the math in the time frame it’s lost a lot not gain.. I’m
Not gullible
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The worst 401K Benefit Manager everrr
They are so slow!!!
Just want more money lol
Just want more money lol
Ease of Use & Access to All Accounts
I enjoy the ease of use & appreciate Principal that I only have to download one app. Where at Fidelity the wife and I have to download 2 to do simple transactions.
Great App
Great app, easy to use, make changes and see what’s going with your account.
Website Issue
Website has not been working as long as I can remember but the phone app does.
complicated circles
clicks just take you in circles. very hard to find how I am doing with my investments. most clicks just give you general information that is so vague it is not helpful
Trash
0
Biometric login fails frequently
What is the point of using the face recognition to log in if it literally fails daily? Please do your job better.
