Statement availability
I am not able to print a current statement from this app.
Unusable app
I can’t even login your app because it wants to send a code to my phone. The code takes forever to send so I end up being timed out of the app before even getting the code. Do better!
Worst UX I’ve encountered
I have to imagine that the people at Principal either utterly despise their customers and are intentionally creating horrendous experiences, or they have no idea what a 401k actually is, and therefore are arbitrarily guessing at what might be needed or wanted. Want to see your detailed balances, account breakdowns, price changes? Hahahaha, that’s not gonna happen. Successfully implementing basic authentication? Nope, not that either. I wish my company would fire them as our 401k provider. Honestly, these people should go look at literally any other banking app and copy the basics. This app (and equally, their website) aren’t even remotely usable.
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Makes things easy
Pretty intuitive especially for a finance app which are notorious for their UIs
Good app. Bad company.
The worst customer service around. Stay away! So bad
Principal
Awesome and easy way to save!
Company executives
Company is not good for business. When it’s your
Money they find reasons to keep investing even when you need a disbursement or a loan. Time frames are way off from one thing they say to the next thing.!I have a screenshot show from a email from Principal saying I will receive a deposit in 3 days now I’m told a lot longer to receive that money. Meanwhile the amount can lose value from then original request but then they say it’s still invested. Like it can gain as well I’ve done the math in the time frame it’s lost a lot not gain.. I’m
Not gullible
Money they find reasons to keep investing even when you need a disbursement or a loan. Time frames are way off from one thing they say to the next thing.!I have a screenshot show from a email from Principal saying I will receive a deposit in 3 days now I’m told a lot longer to receive that money. Meanwhile the amount can lose value from then original request but then they say it’s still invested. Like it can gain as well I’ve done the math in the time frame it’s lost a lot not gain.. I’m
Not gullible
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The worst 401K Benefit Manager everrr
They are so slow!!!
Just want more money lol
Just want more money lol
Ease of Use & Access to All Accounts
I enjoy the ease of use & appreciate Principal that I only have to download one app. Where at Fidelity the wife and I have to download 2 to do simple transactions.
Great App
Great app, easy to use, make changes and see what’s going with your account.
Website Issue
Website has not been working as long as I can remember but the phone app does.
complicated circles
clicks just take you in circles. very hard to find how I am doing with my investments. most clicks just give you general information that is so vague it is not helpful
Trash
0
Biometric login fails frequently
What is the point of using the face recognition to log in if it literally fails daily? Please do your job better.
Dental plan?
How do i find the dental plan? When searching it on google it takes me to a third party site with minimal security. Plz help
El 5 mejor invento de la humanidad
No necesitamos de nadie somos responsables debemos hacernos cargo de nosotros mismos y nuestra familia 401(K) es una herramienta que toda familia debe tener, Dios bendiga América
App fails to update in timely manner on IPhone.
App has been buggy since installing on IPhone. Hard to do bi annual check if the ap dogs out updating with high speed WiFi connection. Or resets every 5 min.
Eficiente
Hight level in the Services
Account Problems
I have never been able to make an account and it always says that there is an error.
