Continues to redirect to onboarding
The app and website keeps redirecting me to the onboarding screens. Whenever I try to navigate to my account it will redirect to these screens and acts like I have not made contribution and investment choices.
No mobile deposit?
Website and app claim I can picture deposit my rollover check. Nowhere in the app to be found. Called customer service and it is a “known issue” but only happens on rare occasion! That did not inspire any confidence here.
Great App
Easy to use!!
Took 10 days for emergency fund withdrawal
I hate this app
Contribution
I have not been able to change the percentage of contributions through this app but able to change on the web browser. Not sure what is the difference.
Please put back customizable date range in personalized rate of return.
The new update doesn’t seem to have it. Without it you can’t easily track how the changes to certain investments on certain dates are doing. You are reduced to YTD, 6M, 1 YR…
I apologize if it is somewhere else and I haven’t seen it.
I apologize if it is somewhere else and I haven’t seen it.
Best company
Totally professional and very knowledgeable
ZERO STARS!!!!
Unable to access my account now!
The latest update on the app keeps my phone in an endless loop of sending a code to my phone and then timing out because the code is never received. Please fix asap!
The latest update on the app keeps my phone in an endless loop of sending a code to my phone and then timing out because the code is never received. Please fix asap!
Use native
Why you don’t use native language like Swift to build the app? It’s easy to tell that’s an hybrid framework. The UX will never be the same.
Totally Useless
Both the app and website are totally useless to include limited transactions. Even when trying to do simple tasks the navigation and ability to locate what should be very easy and attainable are made impossible. Endless navigation through “help” articles lead in a circle of stupidity. Maybe instead of trying to look pretty an idea might be to make it actually function for your clients. I also use Fidelity and the difference between the two are shocking. LESS HELP ARTICLES AND MORE FUNCTIONALITY.
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Upload dosent work
POS
Principal Call Responder
Principal call responsiveness is outstanding! I felt my life changed instantaneously when I learned about the benefits of the online application.
The best
Amazing app
Why
Why has the mobile version—which was working well, even if not perfectly—been reverted to the mini-web version? Please restore the mobile interface.
Hard to keep an eye on my balance
I just want to keep an eye on Lu balance and contributions couple of times a week but the app makes it excessively hard to do that. I’m being logged out and unenrolled from Face ID multiple times per week, have to go through MFA to relog every time. To check if my recent paycheck contribution posted I have to navigate through 4 different screens. I should be able to see all that at a glance. I’m not trying to withdraw money or change my investments, just check my balance, this is excessive.
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Review
Would really like to withdraw from my account.
Statement availability
I am not able to print a current statement from this app.
Unusable app
I can’t even login your app because it wants to send a code to my phone. The code takes forever to send so I end up being timed out of the app before even getting the code. Do better!
Worst UX I’ve encountered
I have to imagine that the people at Principal either utterly despise their customers and are intentionally creating horrendous experiences, or they have no idea what a 401k actually is, and therefore are arbitrarily guessing at what might be needed or wanted. Want to see your detailed balances, account breakdowns, price changes? Hahahaha, that’s not gonna happen. Successfully implementing basic authentication? Nope, not that either. I wish my company would fire them as our 401k provider. Honestly, these people should go look at literally any other banking app and copy the basics. This app (and equally, their website) aren’t even remotely usable.
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Makes things easy
Pretty intuitive especially for a finance app which are notorious for their UIs
