Worked well initially …..
Haven’t been able to access the app again after initially requesting assistance through it. (Which did work brilliantly)
Cannot get back on to check on the booking. Just keep being met by a blank white screen. Not great for people who really will rely on this app to book and follow up on special assistance
Cannot get back on to check on the booking. Just keep being met by a blank white screen. Not great for people who really will rely on this app to book and follow up on special assistance
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Controls don’t work with voiceover
Interesting concept, but you would think that an app designed to book assistance would include accessibility. Using VoiceOver trying to create a request and choosing a service animal radio buttons that aren’t activated with VoiceOver is a bad moment. Tapping on controls on the screen switch tabs. Full of bugs waste of time. Just book your assistance when you book Your ticket or just deal with it at the check-in counter or with the flight crew for a meet and assist at your destination.
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App doesn’t work properly
I never received my verification code. I tried at least 6 times. Out of that, I received 1 code 18 hours after request. It obviously had expired.
Great every time
I’m surprised to see the low score for this app. I discovered it about 6 months ago and I’ve used it for 3 return journeys and every time the requests have gone through no problem and it means I don’t have to contact my airline, I can just arrange my assistance at my convenience.
Waste of space
Only deals with 1 mobility equipment. We have 2 a wheelchair and power pack assist wheel. Will not recognise airline booking reference. So can not make a request
