Never use this bank
Worst bank ever, don’t use
Login
Login takes several more steps than usually necessary.
Poorly maintained
App issues, always says error something went wrong but never says what. Can’t login, looking at moving banks.
Use a different bank
app flat out doesn’t work half the time, new issues with it every week: new one is I can’t type on the login screen unless I click login 50+ times. Absolutely ridiculous. I’ve considered changing credit unions just cause their app is that dysfunctional.
Response from developer
Hi there, we apologize for the issues you are experiencing with the app. Please contact us at 260-373-1633 so we can better assist you.
PDFs No Longer Accessible
We used to be able to open PDFs in the app. Something changed and no longer can do so. How can you have a banking app where you can’t access bank statements? Embarrassing
Response from developer
Hi there, we apologize for the issues you are experiencing with the app. Please contact us at 260-373-1633 so we can better assist you.
Works smoothly
Works great and staff is willing to help when having issues!
Response from developer
We love to hear it. Thanks for the positive review, Lilly!
Whoever chose this app should be fired!
this is the worst financial app I’ve ever had to deal with.
Yet another clunky non-native app
This appears to be a non-native app from one of the cross platform app creation tools. It doesn’t feel native at all. The log-in process doesn’t take advantage of the phone and requires using Passwords to manually select the correct account and enter the password. The previous app wasn’t great, but at least it used a native log-in process. Information density is low, so I have to scroll too much. It was clearly created from a feature check list and didn’t include any UX considerations. But, I’m giving this two stars instead of one because technically it works.
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Response from developer
Hi there, we apologize for the issues you are experiencing with the app. Please contact us at 260-373-1633 so we can better assist you.
The Worst
Literally the worst banking app I have experienced. The “updated” version is somehow even worse!
Switching banks and this app is one of the main reasons.
Switching banks and this app is one of the main reasons.
App is very prehistoric
App has very minimal features, no Face ID sign in, and just feels very outdated.
Finally added FaceID!
Good job! For updating the app and adding Face ID. No issue with the app at all. It’s now on the same level with all other banking apps 👍🏼👍🏼👍🏼👍🏼🎯
Awful
The point of an app, as I understand it, is to simplify and improve the user experience. This app is a convoluted mess, over complicating the most basic tasks—such as bill payments—to the point that I don’t even want to use it.
Lousy update!
I can’t sign in! I delete the app. I redownload the app. I try to sign in again. Nothing. Two hours later, I successfully sign in. In the morning? I can’t sign in again. This is awful.
Still useless!
They keep “updating” but it never improves. Still no Face ID so logging it requires multiple steps. How does a company develop an app this terrible?!?!?
New app is an awful experience
When I launched the app before and logged in I could instantly see my accounts. This was great for quickly login in and checking my balances. However with the new app all the headers for each category take up way too much space. The banner that sits there at the top also takes up way too much space and I cannot quickly see any of my accounts now without having to scroll. I just want to be able to login and see my balance and log out. Having to scroll might seem like a nonissue but it forces more actions than I feel is necessary. Things take up way too much space now.
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Horrible Update
The app update is horrible. About 80% of the time it tells me there’s an error and won’t allow me to log in. But when I’m finally able to get it (using the same credentials) I realize the interface is not an upgrade. It is not user friendly and not an upgrade at all. More of a downgrade. Wish we weren’t forced to update.
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Keeping getting sign in error
Very annoying that I can only sign in half the time. I cleared my history as instructed and still no luck.
Update
Days after the update released it’s not working. Very unimpressed.
Love Profed app no issues
I loved the past Profed app before the new update but I’m sure after I get the hang of it I’ll love it. Very easy to navigate and user friendly.
Response from developer
Thanks for the positive review! We significantly enhanced the security and streamlined many areas based on member feedback.
Liked the older version better
I found the older version more user friendly. I also liked having the Face ID
Response from developer
Thank you for your feedback. To restore your Face ID or other Biometric options, go to your Initials > Choose Settings > then Mobile Features. We encourage you to visit profedcu.org and watch the video tutorials to learn about all the features. We are also available at (260) 373-1633 to assist you with any questions.
