Work order
This app is completely useless. You would think with all of their technology that would invest in making the mobile app useful. You can’t assign contractors or make changes to work orders. It is a view only option. Serves no purpose but drives stress.
Useless
This is honestly horrible. I always forget I even have it because it’s so useless. I keep it to occasionally screenshot a name and phone number to a vendor. That’s literally it. Doesn’t stay current, doesn’t show documents that are clearly uploaded to the portal.
Company Not Updating App
When the app worked I would give it a 2 to maybe 3 stars because it was useful to have although it could be a lot better. Now it is not worthily of a 1 start because it doesn’t work on Apple or Android because it’s so far out of date.
Useless
This app is completely useless. I’m a tenant and every other tenant portal and payment service works like a charm. This one simply doesn’t let you log in, or even have the option to create an account or any support options. The homepage is entirely pointless, as your account made online is inaccessible here and there is no way to solve this in the app. Not to mention, there are several apps made by this company in the AppStore for serveral purposes such as a ledger and maintenance. What would be the point of a tenant app if you weren’t able to do all of this in one place? Do better. Us average citizens who already get taken advantage of in todays housing market deserve more.
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OUTDATED!!
This app is so outdated, the software would probably work for an iPhone 4…… For a company as big, there should be a simple and sleek app to let users pay their rent.
I’m Done
I’ve been a Propertyware customer for over a decade and I have come to a point where I believe they have no competent backend support. I have over 800 units commercial, residential, etc. and I feel like over the years I have had to customize this software to a point where I should have just built my own. The website is a joke with the UX being in between a “New View” and the dated Web 1.0 view for years at this point. It’s not mobile friendly, which leads the customer do attempt to find a workaround by downloading the app. This app is a disgrace and I can’t believe I’ve been paying this company to maintain its skeleton crew and never improve Propertyware. Realpage’s focus is on other initiatives and I feel betrayed by what was a great step forward for my business in 2011. This product is now dated and I have just set up a demo with Appfolio. I’m so disappointed because of all the effort I’ve expended adapting my business to fit within the archaic constraints of Propertyware with hopes of regular improvement.
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Work on your stuff
How is it that you can’t generate a work order from the app? This is a terrible system.
Terrible App
As property manager I’ve had all issues you can imagine with this app. I don’t get . There’s anybody reading all these bad reviews? Why they don’t do anything about it? This app is *%#¥
Logged in 1 or 2x and couldn’t log in ever again
I don’t understand - property manager couldn’t figure it out - said to call support - how? Too much trouble. I just want it to work. I use the web based app. But to be honest, and this is coloring my judgement and review as well, but the web based app feels like I’m walking back in time 12 years. Suggestion for improvement - let users minimize or change the size of columns. I hate having to scroll multiple different directions in a webpage toget the info I am looking For - left right up down - like I’m entering a cheat code in a video game.
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Can’t close work orders
Tittle says it all . I was able to previously close work orders before the newest update. Now the screen goes blank after clicking on close work order and won’t let me do anything besides change the date on the work order. Then proceeds to kick me off the app and say internal server error.
Fairly useless and frustrating app
Just redownloaded the app and tried to open Buildings and the app just closed.
Have been considering switching to Appfolio because they seem much better on the technology end of things; we just like that Propertyware has custom fields on the website so have not switched just yet.
Propertyware, please get someone to fix your app(s) and website. Have been waiting for the “new view” on the website to be completed for a couple years I think? And we shouldn’t need multiple apps to access leases vs. inspections/maintenance. There should be one app where property managers can do everything we can do on the website so we’re not having to just log in on a browser on our phones and zoom in to do our work.
Have been considering switching to Appfolio because they seem much better on the technology end of things; we just like that Propertyware has custom fields on the website so have not switched just yet.
Propertyware, please get someone to fix your app(s) and website. Have been waiting for the “new view” on the website to be completed for a couple years I think? And we shouldn’t need multiple apps to access leases vs. inspections/maintenance. There should be one app where property managers can do everything we can do on the website so we’re not having to just log in on a browser on our phones and zoom in to do our work.
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Kicks me out of the app frequently
Almost every time that I try to upload photos, it kicks me out of the app. Quite irritating
Extremely outdated app
It says updated a year ago but the app UI appears to still be stuck back to 7+ years ago. Also unable to login with my credentials. No place for help on how to log in or if it will work with our complex.
Real Page Abandoned This App
This App has been non-functional for over a year. Several requests to fix this have been submitted to Propertyware support, but they do nothing except give lip service. It has become apparent that Real Page has no intention to fix this App. It should be removed from the Apple App Store as a fraud.
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Property manager/owner
Worst app ever. Love the software- but we are on the go constantly! What can this app even do? Very disappointed.
Needs work
The app is basically useless. With my last property management platform I could run my business from the app. Propertyware is much more labor intensive and time consuming than it should be.
Crashes
It doesn’t work at all. Crashes every time. Save your space.
The Ap is awful
I’ve called for well over a year and filed multiple complaints about the Ap. We constantly get unnecessary updates for Propertyware, yet they can’t get a workinh minike ap. It’s 2020 and I work on the run. We are currently looking for a better system that suits our needs
Terrible
Terrible
Worst app ever by a public company
This app which is a part of a large publicly traded company is the worst piece of feces I have ever seen. The fact that my company alone pays thousands of dollars to this company every month for their software to have this app be a side piece and continually bug out every time and never actually allows you to use it is appalling. Every time you call customer support to have them tell you what’s wrong with it they tell you to delete it and reinstall it only to have it fail again right after. If you search for anything in it, it just shows a blank screen saying that it can’t show you the results even though you can see it’s there, but it just won’t return the results. Like it wants to work, but the little steam engine just can’t get going. I’ve been dealing with the tech side of this company for years and they are honestly the most elementary of people you have ever talked to. I had to personally tell them how the website they built for my company can be a https website and I literally don’t know what I’m doing besides downloading the instructions from godaddy. I was actually correct. It was dumbfounding.
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