Proptia User Reviews

Customer Experience

Positive experience17.2% of reviews
Neutral3.4% of reviews
Negative experience79.3% of reviews

~ Based on 29 written reviews from the US App Store.

Is Proptia Safe?

Not enough ratings yet to assess Proptia.

Is Proptia Legit?

Proptia appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Proptia is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Resident

Like the new APP….nice User Interface and easy to use for an APP with so many options.

Useless

Downloaded the app but it will not allow me to create my account. Useless.

Response from developer

Thank you for your feedback. The Proptia app is a private app for residents of participating communities. For security reasons, only authorized residents can register and access the app. This helps prevent unauthorized individuals from accessing community features or adding visitors to a property where they don't live. To get started, you'll need the registration email sent by your property manager or HOA. This is common practise in HOAs providing visitor management tools for residents. That email includes a link to download the app, along with your username and temporary password to complete your first login. If you can't find the email, we recommend contacting your property manager or HOA so they can resend your registration information. We're always happy to help if you continue to have trouble.

Inefficient

I am unable to add Permanent Visitors. It gives me an error every time. Unreal.

Horrible app

Horrible app.
Sucks!

Rates a NEGATIVE 10 stars!

Throw this away and start anew.
Unfortunately our HOA has deemed this the app to access all of our amenities.
Extraordinarily inconsistent.

Terrible

This app makes me change my password constantly and then doesn’t let me login. Can you guys please fix this. Terrible app

Works great

Didn’t notice any bug so far. The only thing was I had to uninstall and reinstall the app so it could update my list of properties. Except for that, no problem. People should be more conscious about their reviews.

Buggy and non intuitive UI

Wow the concept has so much promise, this company seriously needs UI/UX expert involved. The app is buggy and not at all user friendly or intuitive. I realize it is largely the role of the installer or association to configure things properly, but the executive team at Proptia should be embarrassed.
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Response from developer

Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve.

Soooo frustrating

Trying to download app and it will not even give me a full reason why it will not let me sign up
Or reset password
Very frustrating
My wife tried to update to new release and it eliminated all saved guests

GO BACK TO OLD APP

User Interface

Detail pages do not adjust to iPhone screen. Most info is outside of viewable area. Not helpful at all.

Response from developer

Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve.

Bugs and lack of functions

On the app’s Home Screen, if I choose to see my cars and go back to the Home Screen all options become frozen. I have to restart the app to click on anything else. Also, if I can add cars, why can’t I remove cars? That was an issue also on the desktop version. You can also not add a resident (if a child is now driving). May be done through the HOA but not clear at all.
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Response from developer

Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve.

Garbage

Cannot log into my neighborhood and the help center is zero help.

Doesn’t work

You can’t even add a visitor half of the time, super buggy app. You can’t run an HOA like this

terrible app and service

app logs you out randomly and you have to re-enter your info each time as nothing is saved. you can submit tickets about your issue and they will just delete and log you out again without fixing anything. hate my hoa for using this app and i will continue to email complaints to my hoa about proptia.
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Response from developer

Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve.

logs you out all the time

dev needs to do better

The QR code doesn’t work

My tenant and I tried different QR code generated by the App and none of them opens the gate. It only beeps.

Trash app design

For the amount of money I paid for my house I’m stuck with this awful awful horribly designed app for gate access.

People are resorting to keypad entry which is what ? 60 year old technology?

Response from developer

Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve.

Enhancements needed

This app does not work properly with Apple iPhones when the display is zoomed. Would love for this have to be enhanced to go with the zoom setting on iPhone..

Improved with update

App is great, works as it should. Did get logged out a couple times before this update but no problems now. I use it all the time.

Not sure why the low ratings

Not sure why the low ratings our community just launched Proptia and it’s like any other app you log in with a temp password and create your unique password. Our whole household has the app and we manage all of our visitors and send ePasses no problem. You literally just hit the Add Visitor button add the visitor name and hit Save…
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Horrible Coding

Just like the rest of the reviews, this is one of the worst apps that I’ve ever used. It’s so bad, that their latest “update” can’t even update. It’s just spinning and not updating and the developer called it “bug fixes” lol - you can’t make this stuff up.

Response from developer

Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve.