Nonfunctional
Half the features on the app don’t even work
Not under friendly at all
No update at all to improve user friendly in 2 years
Completely dysfunctional
As many of the reviews have already stated, the app is not user friendly, doesn’t work, and problems are sent into a black hole that nobody responds to. Why have an app if it is only going to encourage board members to switch management companies??
Useless
I've tried several times to login and and error message always pops up. I even reset my password and still no luck.
High fees and apple pay does not work
This app’s payment fee structure makes no sense. It is actually cheaper to pay with a card than to pay directly from a checking account, which is absurd. Charging users a fee for ACH/checking payments is unreasonable when virtually every other payment platform offers this option for free.
Apple Pay is supposed to be a lower-fee alternative, but the feature does not work at all. I’ve tried multiple times using iOS 26.4 through Safari, Google web apps, and the Keystone app itself, and consistently receive errors or an “Apple Pay unavailable through your web browser” message.
As a result, I’m forced to pay higher fees because:
1. The company passes payment fees on to users, and
2. The lower-cost payment options are not functioning properly.
Please fix the Apple Pay integration and reconsider charging fees for basic bank payments. Right now, the payment experience is frustrating and unnecessarily expensive.
Apple Pay is supposed to be a lower-fee alternative, but the feature does not work at all. I’ve tried multiple times using iOS 26.4 through Safari, Google web apps, and the Keystone app itself, and consistently receive errors or an “Apple Pay unavailable through your web browser” message.
As a result, I’m forced to pay higher fees because:
1. The company passes payment fees on to users, and
2. The lower-cost payment options are not functioning properly.
Please fix the Apple Pay integration and reconsider charging fees for basic bank payments. Right now, the payment experience is frustrating and unnecessarily expensive.
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